Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Tel Aviv headquarters. This is a great opportunity to join a growing Support Team in the FinTech industry.
If you are someone who thrives in a fresh, fun, and dynamic team environment, looking to grow in a long-term position - this could be the role for you!
What you will do:
Address and solve customer issues through email, Slack, and Skype
Cooperate with other online platform representatives
Help customers with API integration to our gateway
Build and maintain the transaction process
Identify and document bugs and features
Handle correspondence with merchants and various third parties
Manual QA of integrations with our partners
Requirements: Availability to work during weekends/holidays
Experience in technical/customer support.
Familiarity with APIs (Application Programming Interfaces)
Ability to analyze and interpret technical data and logs
Ability to quickly learn and adapt to new features and innovations.
Strong organizational, analytical, written, and verbal communication skills.
Passion for troubleshooting and constant self-learning.
Superb attention to detail.
Advantages:
Native speakers of Chinese/Hindu/Malay/Indonesian/Japanese/Korean/Turkish/Thai/Vietnamese/Tagalog/Urdu/French/Spanish/Greek
Knowledge of tools, concepts, and methodologies of QA
This position is open to all candidates.
