לוח משרות דרושים הייטק מחשבים ורשתות כולל נסיעות לחו"ל

The TI Engineering team is focused on building cutting edge solutions, countering adversary-based threats to us and its customers through dissemination of threat intelligence, proactive hunting, incident response, and the development of new solutions and methods to detect adversary activity, investigate and respond to the attacks.

Responsibilities:
Continuous Integration and Continuous Deployment: Integrate CI/CD pipelines into the software delivery process. Automate testing, deployment, and rollback procedures to ensure smooth and reliable software releases, Implementing CI/CD best practices, facilitate rapid iteration cycles, improve deployment reliability, and reduce the risk of introducing regressions or failures into production environments.

Service Reliability: Ensuring the reliability and availability of software services by implementing robust monitoring, alerting, and incident response systems. Focus on minimizing downtime and service disruptions to meet reliability targets.

Automation and Tooling: Develop and maintain automation tools and infrastructure to streamline repetitive tasks, improve efficiency, and reduce human error. Leverage tools for deployment, configuration management, and scaling to support the reliability and scalability of services.

Performance Optimization: Analyze system performance metrics and conduct capacity planning to ensure services can handle current and future traffic demands effectively. Identify performance bottlenecks, optimize resource utilization, and implement improvements to enhance service performance.

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

We are seeking an experienced and talented Software Team Lead for our Salesforce team.
As a Team Lead, inspire and mentor our engineers to deliver exceptional products on time. Drive innovation to grow our leading product and make a meaningful impact.
YOUR DAY-TO-DAY ROLE:
Overseeing the development of new features and modules
Mentoring and supporting the personal growth of the engineers on the team
Lead a team of 8-9 engineers to engineering excellence while building scalable and high-quality software
participate in hiring processes for the team and the entire R&D
Supporting production cycle and customer-related issues
Be part of the R&D management layer and drive the R&D organization to scale

We are seeking an experienced and driven Professional Services (PS) Team Lead for our growing customer success team. In this pivotal role, you'll lead and develop a team of professionals, manage client onboarding, oversee project delivery, and ensure high service quality. Your expertise will be crucial in building client relationships and steering service enhancements based on feedback and industry trends.
This position offers a dynamic and rewarding opportunity to impact our services and drive excellence.
Responsibilities:
Lead our PS team, which includes the following responsibilities: onboarding processes for new client account implementations, training, CS ops, and ongoing technical support
Manage a team of professionals, ensuring high performance and effective service delivery. This includes mentoring, coaching, and developing team members
Oversee multiple projects, prioritize, and ensure they are delivered on time and to the client's specifications. This involves planning, resource allocation, and risk management
Establish robust foundations for strong client relationships through a comprehensive understanding of their unique needs, an efficient and streamlined onboarding process, and a consistent commitment to professionalism in all service delivery
Contribute to the development of new services and the improvement of existing services, both internally and externally, based on client feedback and market trends
Ensure the quality of services delivered by the team meets both internal standards and client expectations
Use data to inform decisions and strategies for improving onboarding processes and customer service standards
Collaborate closely with cross-functional teams, including Customer Success, Sales, and Product, to ensure efficient and top-of-the-line customer service processes
Act as a key point of contact for resolving complex issues and challenges faced by the team or clients.