The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.
Requirements: B.Sc. in Electronics/Mechanical Engineering or equivalent Must.
Minimum 3 years of experience as Support Engineer-Must.
Previous experience and familiarity with the semiconductor industry or capital equipment manufacturers-Must.
Excellent level of Englishboth spoken and technical-Must.
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS.
Strong mechanical and electrical aptitude with independent troubleshooting ability.
First level software troubleshooting and support.
Master degree in physics/mechanical engineering or equivalent - advantage.
Data analysis capabilities /8D failure analysis/structured problem-solving advantage.
Ability to travel 30% of the time.
Previous experience working with multi-discipline semiconductor metrology equipment preferred.
Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
This position is open to all candidates.
