לוח משרות דרושים מנהל תמיכה טכנית בהרצליה

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

Required Automation Operations Specialist
Join our innovative team as an Automation Operations Specialist and become a driving force in optimizing our business processes through cutting-edge automation. In this dynamic role, you will be responsible for ensuring the stability, performance, and continuous improvement of our operational systems. You will serve as the essential link between our internal customers, developers, technical operations, and management, fostering a collaborative environment that delivers excellence.
This role offers an exciting opportunity to work at the intersection of technology and business, driving impactful changes that directly contribute to our companys success. If you are passionate about operational excellence and automation innovation, we invite you to be part of our forward-thinking team.
Responsibilities and Duties:
Systems Monitoring: Oversee production processes and systems to ensure peak performance and reliability.
Incident Management: Quickly investigate and resolve production incidents, ensuring minimal disruption to business operations.
Maintenance Coordination: Lead production maintenance efforts to proactively prevent issues and optimize system performance.
Cross-functional leadership: Act as a representative of the team in high-level operational meetings, effectively communicating insights and recommendations.
Deployment and Release Management: Manage the deployment and release processes to ensure smooth transitions and minimal downtime.
User Acceptance Testing (UAT): Play a leading role in UAT sessions, ensuring that new systems meet both technical and business requirements.
Documentation: Contribute to technical documentation and interpret both business and technical requirement documents to support operational excellence.