לוח משרות דרושים NOC בתל אביב יפו

Required NOC Team Lead
Tel Aviv
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
As a NOC Team Lead you will lead a team of Engineers who are actively monitoring our global systems and working closely with customers when they confront urgent issues.
The NOC Team Leader responsibilities include optimization of current processes and tools to ensure smooth operations and effective collaboration and communication, as well as to train, manage and mentor the NOC engineers.
What You'll Do:
Take active part in managing critical incidents from NOC perspective, including working with technical and business teams, and manage NOC workflows in these incidents.
Act as an escalation focal point within the NOC team, increasing NOC independence in technical areas.
Manage a growing team of NOC Engineers and their growth; Be in charge of the Engineers' professional level and constantly work to improve and develop it
Maintain and update NOC internal Knowledge Base and make sure it is up to date and well organized and accessible.
Improve NOCs monitoring and proactivity capabilities to achieve fast and accurate response to any issue.
Lead efforts for automating manual tasks such as auto-healing processes and routine tasks.
Lead processes of improvements within NOC based on incidents postmortems and data review.

We are looking for a Technical Escalation Engineer to join our growing team!
Summary:
As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders.
The Role
Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.
Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
Perform initial investigation and diagnosis of problems, escalating complex issues to support.
Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
Conduct routine checks and audits to identify potential problems or vulnerabilities.
Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
Maintain up-to-date knowledge of our Platform technologies via prescribed hands-on training modules.
Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
Provide excellent customer service to internal and external stakeholders during incident resolution and communication.

Technologies is seeking highly motivated and skilled support/ NOC operator to join our NOC team. As a NOC Operator, you will play a critical role in ensuring the reliability and performance of our cutting-edge network infrastructure. Responsibilities:
* Provide T1 & T2 level technical and customer support to global clients
* Monitor network infrastructure using specialized tools
* Respond promptly to alerts and notifications
* Troubleshoot and resolve network issues to minimize downtime
* Collaborate with team members to escalate and resolve complex technical issues
What We Offer:
* Hands-on experience in a cutting-edge Network Operations Center
* Opportunity to work with top-notch global customers
* Exposure to advanced network monitoring and troubleshooting tools
* Flexible shifts to accommodate your life schedule
* Supportive team environment fostering learning and growth
This full-time position offers an excellent opportunity to gain practical experience in network operations. Join Raft Technologies and be part of our mission to revolutionize global communications!

We are looking for a NOC- Student Position.
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

We are on the lookout for a NOC Engineer, student position.
When it comes to understanding business, products, and technology, our NOC Engineers have a high level of production pipelines orientation. This role requires the ability to prioritize and multitask, solve problems on the spot and manage incidents professionally with CS and R&D.
In short, this is a role for someone with the business and technological acumen balanced with the communication skills of a diplomat.
Role:
Our NOC Engineers monitor, troubleshoot, and proactively manage customer engagements through technical analysis and outstanding communication skills in multiple channels. Successful NOC Engineers will also come equipped with proven analytical, technical, and problem-solving skills and the ability to stay level-headed and comply with tight deadlines.
NOC team grows fast and achieves constant recognition for self-operations and problem-solving. This requires a basic background in cloud providers and client-server protocols.