דרושים » הנדסה » Technical Integration Lead (AI & Data)

Requirements:
5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture.
1-2 years of experience in people management or team leadership.
Demonstrated leadership capabilities through mentoring, technical guidance, project leadership, onboarding, or supporting the professional development of others.
A genuine interest in people management, with the ability to motivate, coach, provide feedback, and build strong working relationships.
Deep hands-on experience integrating SaaS platforms using APIs, webhooks, middleware, automation tools, and related technologies.
Strong business and technical orientation, with the ability to translate complex customer needs into practical and scalable solutions.
At least 2 years of hands-on experience with AI-assisted development and vibe coding, using AI tools to build integrations, automations, prototypes, or custom solutions.
Strong analytical, decision-making, problem-solving, and troubleshooting skills.
Strong customer-facing and consulting skills, with experience working directly with enterprise customers.
Excellent communication skills and the ability to provide clear technical direction and constructive feedback.
Nice to Have
Experience conducting performance conversations, providing structured feedback, or supporting career development.
Experience leading technical projects or coordinating the work of an integrations, implementation, or solutions team.
Familiarity with HCM, HRIS, payroll, identity, or other enterprise SaaS ecosystems.
Experience working with extensible SaaS platforms and configurable data models.
Experience designing end-to-end enterprise workflows across multiple systems.
Familiarity with cloud services, authentication methods, APIs, and integration security concepts.
What Success Looks Like
You build an engaged, collaborative, and high-performing team.
Team members receive clear direction, regular feedback, effective mentoring, and meaningful opportunities for professional growth.
Team priorities and workloads are managed effectively, and high-quality customer solutions are delivered on time.
You empower team members to take ownership while providing the technical direction and support they need.
You remain close to the technology and contribute directly to strategic and complex customer solutions.
Complex technical, delivery, and customer challenges are resolved effectively.
The team delivers scalable and maintainable solutions that align with Bobs platform strategy.
AI-assisted development is used effectively to improve delivery speed and quality.
Customers and internal stakeholders view you and the team as trusted technical partners.

Requirements:
3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling).
Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus.
Solid grounding in application security concepts and vulnerability triage - able to understand a finding well enough to explain it, not just route it.
Pen test background - is a strong plus.
Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams.
Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers.
Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity.

Requirements:
Requirements
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience.
Proven experience with SQL and data analysis - MUST.
Proven experience with debugging web applications.
Strong project management skills.
Excellent problem-solving and troubleshooting skills.
Proven excellent customer-facing communication skills (verbal and written).
Familiarity with the US healthcare industry- Advantage.
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage.

What would you stand out?
Experience with troubleshooting data pipelines and ETL processes.
Experience in a fast-growing organization.
Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.
A can-do attitude.
Detailed oriented.

Requirements:
Availability to work Monday-Friday. Work schedule includes at least 4 days from the office
Commitment to remain within the Technical Support (TAC) organization for a significant period, during which career development opportunities may be available within TAC
Graduate of an IT or networking course from a recognized college, or holder of a valid industry-recognized IT or networking certification (e.g., CCNA, Network+, Azure Fundamentals)
Strong technical orientation and curiosity for technology
Basic understanding of networking concepts
Excellent written, reading comprehension, and spoken English skills
Service-oriented mindset with a genuine interest in supporting customers
Strong problem-solving skills and ability to work effectively in a team environment
Strong autonomous learning capability with the ability to rapidly adapt to new technologies and evolving environments.
Customer service experience - an advantage.

Requirements:
4+ years of B2B technical support experience, demonstrating strong problem-solving and analytical skills.
Proficient in escalation/incident management and adhering to SLA timelines.
Experience in web application troubleshooting with the ability to quickly grasp new technologies and products.
Ability to read and understand code and write occasional scripts to resolve complex customer issues.
Experience with AI tools as a builder, specifically Claude Code.
Knowledge of SQL scripting and practical experience with APIs.
Familiarity with tools such as Coralogix, Datadog.
Demonstrated ability to align closely with R&D teams to communicate recurring technical themes and suggest improvements.
Proven track record of mentoring and enabling support teams to improve technical proficiency and resolution capabilities.
Experience with us is a strong plus!

Requirements:
Must be an engineer, graduate with a degree in Industrial Engineering and Management
Minimum 1 year of experience in technical support, in a SaaS company or related field.
Understanding of information systems
Proficiency in troubleshooting and resolving software issues.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical individuals.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving and analytical skills with attention to detail.
Plus: Experience with ticketing systems and customer relationship management (CRM) software.
Native English speaker

Requirements:
2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
Strong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.
Good understanding of REST APIs, HTTP, JSON, and web-based applications.
Hands-on experience working with Linux systems and application logs.
Good understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.
Experience working with relational databases and SQL.
Ability to reproduce technical issues and clearly document findings and steps to reproduce.
Strong written and verbal communication skills in English.
Strong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.
Nice to have
Experience with cloud platforms such as AWS, Azure, or GCP
Familiarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.

Requirements:
What You Bring
Experience: Two to three years in technical support or another technical customer-facing role, ideally at a B2B SaaS company.
Technical Aptitude: Comfortable reading application logs, running SQL queries against a database, and troubleshooting REST APIs and integrations. You can investigate an issue across these layers and reach your own conclusion before escalating it.
AI Fluency: You use AI tools in your daily work, for example to draft SQL or summarize logs, and you check what they produce before you rely on it.
Ownership: You take a problem all the way through rather than passing it on the moment it stops being clear.
Communication: Fluent English, written and spoken.
Coverage: Most of our customers are in the US, which means the queue comes alive in the second half of the Israeli day and the busiest hours run into the evening.
Curiosity: The drive to learn, dig into a problem, and understand the root of it rather than just clear the ticket.
Startup Mindset: You work well where processes are written as they go, and you do not need a script or a fully specified task.
Domain Knowledge: Background in GRC (Governance, Risk and Compliance) or TPRM is an advantage.

Requirements:
6+ years of experience in a technical, customer-facing role (e.g., Solutions Engineering, Technical Account Management, Growth Engineering)
3+ years in a similar role working directly with enterprise customers
Hands-on experience with Google Ads and Meta Ads, including campaign management, value-based bidding, and test analysis
Deep familiarity with performance marketing metrics: CPA, ROAS, LTV, incrementally
Background in performance marketing, user acquisition, or growth at a consumer app, brand, or agency
Experience with conversion tracking and attribution infrastructure (e.g., Meta Conversions API, GA4, AppsFlyer or similar MMPs)
Strong SQL skills and ability to independently analyze data (e.g., Snowflake, BigQuery)
Ability to translate performance data into clear, actionable recommendations for growth teams
Experience working in SaaS, adtech, martech, or performance marketing
Strong communication skills and comfort engaging with senior growth and marketing leaders
Preferred qualifications:
Experience with server-side integrations and signal enrichment
Familiarity with pLTV modeling or predictive bidding concepts
Experience in a startup or high-growth environment

Requirements:
What We're Looking For:
Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
4+ years of experience in a customer-facing IT Support function
4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
Strong A/V & Video Conferencing setup and troubleshooting experience
Proven ability as an IT Specialist in a fast-paced and corporate environment
Ability to lift and carry items weighing 10-50 pounds
Bachelors degree in Information Technology or any Computer-related degree is a huge plus