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we are looking for a Service Systems Engineer.
As a Service Systems Engineer (SSE), you will be responsible for ensuring that the CT Detector Module System (DMS) is designed for efficient installation, maintenance, troubleshooting, and repair throughout its entire lifecycle. In this role, you will collaborate closely with DMS systems engineering, development, service, manufacturing, quality, and field teams to drive serviceability and operational excellence. You will translate customer and field insights into service concepts, requirements, and design enhancements, leveraging service and reliability data to improve system availability, safety, and maintainability. In addition, you will work cross-functionally with other CT teams to manage scanner-level interfaces and dependencies that impact DMS service performance.
Your role:
Develop service concepts and features based on customer, field engineer and service organization needs.
Translate service needs into requirements, service CTQs and design inputs.
Assess serviceability for installation, calibration, troubleshooting, repair, preventive maintenance, and replacement of serviceable items.
Participate in architecture and trade-off studies to ensure service needs are considered in design decisions.
Review DMS designs to confirm they meet service requirements, including relevant hardware, software, electrical, mechanical and thermal aspects.
Contribute to service-related verification activities, including defining service scenarios and evaluating service procedures and tools.
Work with customers, field engineers, and engineering teams to investigate and resolve DMS-related field issues.
Analyze field feedback, maintenance data, reliability trends and service performance
Translate findings into recommendations for hardware, software and service improvements.
Support failure analysis and risk assessment activities, including DFMEA.
Prepare and maintain service documentation, including service procedures, troubleshooting guidance and technical information for field tams.
Share service knowledge with relevant teams and support field engineers as needed.
Coordinate with scanner-level teams on interfaces and integration topics that affect DMS service.

Responsibilities:
Duties include (but are not limited to):
Providing domain expertise to serve as the main integrator between all involved disciplines and functions to deliver the best quality product.
Working across functions and team boundaries to define, design, and implement the next generation of products, features and functionalities.
Working with customers, Marketing and field personnel to refine requirements which can be further developed by the engineering teams.
Developing methods to quantify subsystem interactions and their effects on image quality
Delivering and incorporating feedback results into new hardware, software and service specifications.
Decision making in cross-disciplinary and architectural aspects.
Apply expertise to help resolve urgent issues with current Molecular Imaging products.
Assist Program Manager in execution of projects within time and schedule.

we are looking for a Staff Systems Engineer.
As a Staff Systems Engineer, you will be a critical contributor on our Electrophysiology Systems Engineering team focused on delivering the future in Advanced Imaging. This role will involve a range of responsibilities including but not limited to collaborating and leading teams in the strategy, development and analysis of system architecture, system performance and system integration for our next generation products including various imaging modalities such as echocardiography, CT, MRI, and 3D cardiac mapping. In this role you will be a key member of product development team to bring systems from concept to launch.
Duties and Responsibilities:
Define and influence, and drive execution of technical strategy for system-level programs while partnering with cross-functional stakeholders on business strategy and product roadmaps.
Utilize multidisciplinary engineering knowledge and experience to design, develop, and troubleshoot new products specific to cardiac mapping and advanced imaging.
Provide system engineering leadership and take ownership for overall project success for new products and features from concept phase through launch.
Work with Product Marketing, Clinical Engineering, and Key Opinion Leaders to develop design input requirements from user and business needs.
Communicate with Sr. Management including technical presentations, status updates, and program reviews.
Lead project-level system architecture, system behavior definition, and tradeoff analysis activities utilizing Model-Based Systems Engineering (MBSE) methodologies, including use case modeling, requirements traceability, system architecture modeling, and interface definition.
Lead cross-functional working groups to solve complex problems, mitigate risks, and develop strategies to overcome challenges.
Plan, manage, and report on overall systems integration activities including root cause analysis and solution generation.
Identify, communicate, and proactively manage technical, integration, and program risks throughout the product development lifecycle.
Provide input into the technology and product roadmaps.
Be a strong team player and lead cross-functional teams to resolve issues and meet budget and schedule requirements.
Create a positive, collaborative culture amongst the technical teams while working to solve challenging engineering problems.
Mentor engineers across multiple disciplines and serve as a technical leader driving engineering excellence, sound systems thinking, and effective technical decision-making.
Ensure compliance with procedural and documentation requirements of , FDA, ISO and other regulatory bodies.