דרושים » הנדסה » Staff AI Support Engineer (AgentiX Support - Cortex)

You will manage the AI Platform Engineer(s), set the technical standards for the AI Power User group's citizen development program, and serve as the connective tissue between business leadership, platform owners, and development teams. You will shape the multi-year AI architecture roadmap while also rolling up your sleeves to conduct architecture reviews, resolve blockers, and move use cases from concept to production. This is a role for someone who can think big and execute - and who understands that in an enterprise context, the quality of your governance is inseparable from the quality of your architecture.

What You'll Own
Strategy & Architecture
Define and own the enterprise AI integration strategy - identifying opportunities to embed intelligent automation, agentic workflows, predictive analytics, and generative AI capabilities across our company core platforms
Develop and maintain reference architectures, design patterns, and the AI architecture decision log that governs how AI models connect to enterprise systems and what they are permitted to do
Consult on enterprise system architecture and implement best practices for the Enterprise Business Systems team to leverage in their day-to-day execution.
Lead Proof-of-Concept initiatives for new AI tools and platform-native AI features, evaluating them against build-vs-buy criteria before recommending adoption
Partner with business stakeholders to translate operational pain points into AI use cases with clear ROI framing and sequencing criteria
Contribute to our enterprise data strategy, ensuring AI initiatives are supported by clean, accessible, and well-governed data pipelines
Integration Architecture & Delivery

Design and own the Workato eMCP layer - the MCP governance model, persona-scoped token framework, workspace isolation strategy, and the single sanctioned action surface through which all AI agents write back to enterprise systems
Define integration patterns and standards for AI model connectivity (Claude, ChatGPT) to Salesforce, NetSuite, HiBob, and Jira - specifying what agents can read, what they can write, through which surfaces, and with what confirmation and audit requirements
Design and oversee API strategies, event-driven architectures, and middleware patterns that support scalable AI feature delivery - including agentic workflows, intelligent data transformation, anomaly detection, and natural language interfaces layered onto ERP and CRM data
Collaborate with Engineering during build phases, conducting architecture reviews, providing hands-on guidance, and resolving complex technical blockers
Define non-functional requirements - latency, security, auditability, model drift monitoring - for AI components embedded in mission-critical business processes
Establish MLOps and LLMOps practices appropriate for our enterprise environment: model versioning, observability, and rollback procedures for production AI workloads

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a passionate Software Developer to join our Gen AI Security team, where we build, evolve, and operate our company's Gen AI Security SaaS product, protecting GenAI-powered applications from prompt injection, data leakage, and harmful content.
In this role, you will develop new product capabilities across real-time detection & prevention, policy management, and the ML pipeline. You will work across backend services, Kubernetes environments, data pipelines, monitoring, and frontend components.
We are looking for a strong team player with a high sense of ownership, a "get-things-done" mindset, and the willingness to contribute across all areas of development - from UI and backend to data and detection pipelines.
Major Responsibilities
Develop new features and capabilities for our company's Gen AI Security SaaS product, with a focus on backend services and real-time detection & prevention pipelines
Develop SaaS product capabilities such as prompt-injection and jailbreak detection, content moderation, PII and data-leakage prevention, policy and practice management, and other customer-facing platform features
Contribute to our native inspection agent that runs close to customer traffic
Contribute to the platform's ML pipeline, including data collection and feature engineering that support the platform's detection models
Work with cloud services, CI/CD pipelines, monitoring, logging, and automation tools
Take end-to-end ownership of features, from design and implementation through deployment, observability, support, and production operation
Build and maintain dashboards, alerts, and operational tools, using data and metrics to improve reliability, performance, and product decisions
Collaborate closely with developers, DevOps engineers, product managers, security researchers, support teams, and other stakeholders
Support production environments, investigate customer issues, and understand the real-world impact of features, bugs, and infrastructure changes.

As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.

We're forming a new AI Group and looking for a Senior AI Engineer to help shape it from an early stage - a greenfield, long-term effort to evolve how decisions are made across the platform using AI-driven systems. You won't just integrate APIs or build demos; you'll build the AI brain that works alongside (and increasingly drives) our core automation engine, with real production impact from day one and room to grow into technical leadership as the group scales.

Agentic AI Architecture: Design and build autonomous AI agents that analyze infrastructure in real time and make intelligent decisions. Work with modern agentic frameworks (LangGraph, PydanticAI) and conversational AI to create multi-agent systems - including troubleshooting, optimization, FinOps, and how-to agents. Leverage core LLM capabilities (tool-use, memory, retrieval) to operate safely in production.
Platform Integration & Intelligent Decision Systems: Develop MCPs to expose capabilities to AI agents that reason over infrastructure environments, metrics, configurations, and cost signals. Build integrations with tools like Slack, Jira, and AI-powered IDEs (Cursor, Windsurf) to deliver context-aware insights, from "why is this pod not scheduling?" to "how can we reduce costs by 30% safely?"
AI Model Development & MLOps: Build and deploy machine learning models that learn from infrastructure patterns - detecting the right resource policies for workloads, predicting optimal scaling triggers, and recommending GPU configurations. Own the complete ML pipeline from training to production, ensuring models are reliable, monitored, and continuously improving.
R&D AI Tools Development & Adoption: Build and embed internal AI tools to accelerate engineering, development, research, and support.
AI Tools for Business Impact: Develop AI-powered tools that help Sales and Support teams demonstrate value instantly - agents that analyze customer infrastructure, generate cost optimization reports automatically, and turn technical data into clear business recommendations.
End-to-End Ownership: Own AI systems from concept to production, ensuring they're fast (sub-2-second responses), reliable, safe, and cost-effective. Build evaluation frameworks to measure quality, implement security controls, and balance performance tradeoffs in production.
Technical Leadership: Define AI architecture and best practices as a founding member of the AI team. Make key technical decisions - choosing frameworks, designing multi-agent systems, establishing data governance - and shape how evolves from AI-enhanced internal tools to customer-facing AI products.

We are looking for a mission-driven BizOps Engineer to join our R&D team!
We specialize in advanced AI predictive models, focusing on LTV, churn, and intent to drive business growth.
As the BizOps Engineer, you will serve as both a platform architect and a hands-on builder. You will own the AI-native platform architecture and governance for all non-core product functions, including Sales, Operations, HR, Legal, and Finance, while also building, maintaining, and scaling custom AI solutions yourself to address specific departmental needs.
Reporting directly to the VP of R&D, this role begins as a high-impact Individual Contributor (IC) with a clear mandate to build and lead a dedicated engineering team as the function scales. Your primary focus will be designing and deploying infrastructure and security protocols while simultaneously delivering the bespoke AI tools that empower teams and drive operational efficiency.
You will have the autonomy to choose the most effective path forward for any given challenge, whether that means leveraging existing SaaS platforms, integrating open-source projects, or building custom solutions from scratch, always guided by the specific needs and projected ROI of the departments you support.
Responsibilities:
Architect and maintain the internal AI-native platform, while personally building and scaling custom AI solutions and automated workflows for cross-functional teams.
Establish and enforce security protocols, governance frameworks, and best practices to enable safe and compliant AI solution development across the organization.
Identify and scale platform enablement opportunities that allow departments to automate their own workflows using approved AI capabilities.
Monitor and manage organizational compliance for internal AI applications, ensuring data privacy and ethical standards are met at scale.

We're hiring an exceptional Applied AI Scientist to join our team!
In this role, you'll design and deploy enterprise-grade AI agents that drive real business impact across core functions - Sales, Marketing, Customer Success, Customer Support, Risk, and Finance. You'll be building agentic systems that execute complex, multi-step business workflows end-to-end. The ideal candidate is a hands-on builder with deep AI expertise who thrives on turning complex business problems into reliable, production-grade AI systems.
In This Role, You Will Be Responsible For:
Enterprise AI Agent Development: Designing, building, and deploying AI agents that automate and augment high-value workflows across business functions - including lead qualification and outreach (Sales & Marketing), churn reduction(Customer Success), and Ticket deflection (Support).
Agentic Architecture & Orchestration: Owning the end-to-end agent stack - from tool use, memory management, and multi-step planning to human-in-the-loop escalation patterns, guardrails, and audit trails suited for an enterprise fintech environment.
Knowledge Systems: Building and maintaining RAG pipelines that ground agents in Tipalti's proprietary knowledge - product documentation, customer data, financial records, and internal playbooks - using vector databases, hybrid search, and re-ranking.
Evaluation & Continuous Improvement: Defining agent evaluation frameworks that measure task completion, accuracy, hallucination rates, latency, and business impact - then iterating on agent behavior based on real usage data and stakeholder feedback.
Cross-Functional Collaboration: Partnering with stakeholders across the company to define agentic use cases, translate business requirements into technical features, and deliver products that create measurable ROI - from data preprocessing through product deployment.

MA?LYS is a fast-growing global body care brand, built on a proprietary e-commerce platform, deep consumer insights, and a relentless focus on performance. Millions of women worldwide use our products, and we are on a mission to become one of the most influential body care brands globally.
We operate at extreme velocity, with high standards and an obsession with results. We believe in challenging conventional thinking, making data-driven decisions, and moving quickly from idea to execution.
We are looking for a Head of AI to build and lead MA?LYS' AI transformation journey, serving as a rare opportunity for a highly strategic and deeply hands-on builder who thrives at the intersection of business, technology, and execution. In this role, you will have the ultimate playground to shape how our entire company operates, influence every major function, and create a lasting competitive advantage for a leading body care brand. Initially operating as an individual contributor partnering closely with the CEO and the Management Team. Over time, you will transition to build and lead a small, high-performing team as AI becomes an increasingly critical capability across our global e-commerce and retail operations.
To thrive in our high-pace environment, you must think like an owner, not a consultant, and be equally comfortable discussing macro business strategy with executives as well as writing code to solve a messy problem yourself. You are someone who embraces ambiguity, enjoys building from scratch, and is completely obsessed with execution. You possess the high emotional intelligence and empathy required to collaborate with non-technical stakeholders and build trust, yet you maintain the thick skin, resilience, and great sense of humor needed to handle direct communication and rapid structural pivots. Most importantly, you maintain an uncompromising commitment to quality and process improvement, ensuring that every automation or workflow you deploy actively drives our core business metrics forward without requiring hand-holding or constant reminders.
Your life at MA?LYS will look like…
* Define and lead the company's AI strategy and execution roadmap.
* Identify the highest-impact opportunities for AI across all business functions.
* Prioritize initiatives based on measurable business value, speed of implementation, and scalability.
* Design, build, deploy, and continuously improve AI-powered workflows, tools, automations, and agents.
* Translate business challenges into practical AI solutions that improve performance, efficiency, and decision-making.
* Develop production-ready applications and workflows using modern AI technologies, APIs, agents, and automation frameworks.
* Drive adoption and behavioral change across teams.
* Partner directly with business leaders to identify opportunities and implement solutions.
* Evaluate emerging technologies, models, vendors, and platforms.
* Establish governance, standards, architecture, and best practices for AI development.
* Define and track success metrics for every AI initiative, ensuring measurable impact on growth, productivity, speed, efficiency, or cost.
You will thrive in this role if you have…
* Strong technical foundation in Computer Science, Software Engineering, Data Science, or a related field.
* 5+ years of experience building technology, data, AI, automation, or software solutions in high-performance environments.
* Proven experience identifying business opportunities and translating them into deployed AI products, agents, automations, or workflows that drive measurable business impact.
* Hands-on experience working with modern generative AI technologies, LLMs, agent frameworks, APIs, embeddings, automation platforms, and production deployments.
* Strong proficiency in Python, SQL, APIs, and data-driven application development.
* Deep understanding of business operations, growth metrics, p

As an AI Expert at our company, youll take full ownership of AI-powered product capabilities - from concept to production. Youll work closely with Product, Engineering, and Security domain experts to build practical, reliable AI systems that improve how teams operate and secure cloud environments. This is an applied role: we care about shipping, adoption, and measurable outcomes. Youll engage with users, test MVPs in production, iterate quickly based on feedback, and make sure what you build holds up in the real world. And yes youll also jump in as a Support Hero when needed, helping customers succeed and learning directly from how they work.
Key Responsibilities
Build and ship AI features that improve cloud security operations (e.g., control recommendations, drift detection explanations, guided remediation, policy generation, investigations, workflow automation).
Design and implement AI agents tuned for cloud-security tasks, including the surrounding framework (tools, permissions, orchestration, guardrails, and automation).
Apply deep understanding of cloud security domains (IAM, network controls, logging/telemetry, posture management, governance, misconfiguration, threat scenarios) to guide product decisions and ensure the AI behaves safely and correctly.
Integrate with multi-cloud APIs and security controls (AWS/Azure/GCP/OCI), building end-to-end flows from user intent → actionable outcome. Create and maintain evaluation methods for model quality (accuracy, coverage, hallucination rates, latency, cost, and user satisfaction) and build tooling to continuously measure performance in production.
Build data and feedback loops to keep systems relevant over time (user corrections, outcome tracking, regression testing, prompt/model iteration).
Stay current with practical advancements in LLMs/agents and engineering patterns, and adopt whats useful (not hype) into production.

At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Key Responsibilities
We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Major Responsibilites
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic captures, and system data to help identify root causes of technical problems
Collaborate closely with senior support engineers and internal teams to resolve customer issues effectively
Follow established troubleshooting methodologies, documentation standards, and best practices
Continuously learn and develop technical skills through training, mentoring, and hands-on experience.