דרושים » מחשבים ורשתות » DevOps Engineer

We are looking for a talented DevOps Engineer (Kubernetes & Terraform) to join our Backend Microservices team. The team develops an innovative Azure-based SaaS platform that enables the creation of AI agents and their integration with telephony and voice communication systems. Operating in a cloud-native environment built on Azure, Kubernetes, Docker, Terraform, and other modern cloud technologies, the team delivers large-scale, production-grade microservices solutions with a strong focus on reliability, scalability, and performance. This is an exciting opportunity to work at the intersection of cloud infrastructure, DevOps, and AI-driven technologies while helping shape and maintain a highly available platform used at scale.
Responsibilities:
Work with DevOps and cloud infrastructure to ensure smooth delivery and operations.
Manage, deploy, troubleshoot, and scale Kubernetes, Terraform, and Azure-based environments.
Support both development and production environments.
Help define, build, and deploy cloud environments.
Troubleshoot and optimize system performance and cloud costs across services and environments.
Ensure the reliability, scalability, and security of services.
Design, develop, and maintain backend services and APIs.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.
You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.
This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.
The position is based in Israel, as part of a global SRE team with members in the USA and Israel.
Your mission:
Investigate, troubleshoot, and resolve complex production issues and escalations
Monitor production systems and proactively identify potential reliability risks
Participate in a 24/7 on-call rotation to support critical incidents
Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability
Collaborate directly with customers on technical escalations on a regular basis
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews
Follow and contribute to troubleshooting protocols and best practices
Maintain and improve monitoring, alerting, and observability tools
Create and maintain internal environments for testing and troubleshooting
Document solutions and contribute to internal and customer-facing knowledge bases
Support training activities for service teams when required.