To strengthen our team, we are seeking a Customer Relations Manager who will help us build and nurture relationships with C-level management, ensuring a unified GBS presence to our customers. This role demands strategic planning and acting, customer knowledge, and consultative selling skills to drive CRM activities and represent the voice of the customer.
Responsibilities:
Account Management: Plan, drive, and manage customer accounts cross BL and along with senior management, aligning with business strategies.
Building Relationships: Establish and maintain strong relationships with senior management level across customer organizations to drive growth and collaboration. Engage with the customers on future development such as AI etc.
Coordination of Activities: Act as the first point of contact, coordinating activities to ensure a seamless "one GBS face to the customer" experience.
Costumer Knowledge Generation: Gather and leverage knowledge about the customers to enhance service volume, service delivery and customer satisfaction and support the BL portfolio strategy deployment.
Voice of the Customer: Serve as the representative of customer needs and feedback towards GBS business lines and CRM network, ensuring their voices are heard and addressed.
Requirements: What We Expect From You:
Customer and/ or GBS Knowledge: Deep understanding of at least one key customer and/ or one GBS business line.
AI expertise: being capable of being an appreciated conversation partner for our customers to bridge GBS and customers aspiration of future AI development
Collaboration spirit: being team-player.
Strategic Execution: Ability to translate business strategies into concrete actions that deliver customer value.
Business and Sales Planning: Proficiency in planning and executing business and sales strategies.
Consultative Selling: Skilled in consultative selling techniques to develop and propose value-added solutions.
Developing Customer Value: Experience in creating and enhancing customer value through innovative solutions and strategic initiatives.
Analytical Skills: Strong analytical skills to assess market trends, customer feedback, and business performance.
Communication and Presentation: Excellent communication and presentation skills; proficiency in English and German is highly desirable.
This position is open to all candidates.