דרושים » תוכנה » Salesforce Business Analyst (Maternity Leave)

we are looking for a Salesforce Business Analyst to join our growing Information Systems team to help develop and maintain our Salesforce application.

The ideal candidate will be as passionate about business processes as they are about building them. As a Business Analyst, you will interface with businesses to ensure timely and effective delivery of Salesforce solutions for the business requirements.

This is a temporary role for at least 6 months (maternity leave replacement) and entails collaboration with executive leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

If you're keen on improving the lives of your co-workers, constantly learning new processes and building tools for them - this is the job for you!

What will you actually be doing?
Lead projects end-to-end: full definition and design, development, training & communicating to stakeholders.

Document, design and test system implementations and launch support of solutions using Salesforce best practices.

Provide tactical support for any issues and bugs that are reported on the Salesforce platform.

Build systems, integrate third-party tools, migrate data, train employees, and provide ongoing support to our internal Sales, Marketing and Services organization users.

Manage change communication and coordinate end-user training for system implementations.

Build and deliver solutions using point and click, code, 3rd party tools and APIs.

Create clear, concise and complete functional specifications & think through problems to make actionable recommendations.

Required Senior Salesforce Systems Analyst
As a Senior Salesforce Systems Analyst, you will have the outstanding opportunity to be at the forefront of innovation, driving the next era of computing! Your role will be pivotal in implementing brand-new solutions that improve our sales operations and service management processes. Join us and be part of a team thats not just leading the industry but defining it. Your innovative solutions and strategic insights will help us continue to set the standard for excellence. Let's transform the future together!
What youll be doing:
You will play a crucial role in crafting and implementing Salesforce Service Cloud processes to elevate our service management and optimize sales operations. Your responsibilities will include:
Crafting and implementing Salesforce Service Cloud processes to improve our service management and sales operations.
Configuring and customizing Salesforce interfaces and Customer Communities based on business requirements.
Crafting integrations between Salesforce and other business systems to ensure seamless data flow.
Redesigning and improving existing operational processes as the organization evolves, bringing to bear AI-powered solutions to drive efficiency and scalability.
Leading the implementation of technology-based capabilities, including customer-facing and internal agents, to enhance user experience, automate workflows, and improve decision-making.
Finding opportunities to incorporate AI automations into service and RMA processes, improving response times, accuracy, and overall operational performance.
Owning systems roll-out and organizational change, including new process definition, training, launch, and adoption.
Understanding and translating business needs into requirements for solution development.
Crafting and maintaining detailed documentation, including process workflows and system diagrams.
Collaborating with business teams and development to deliver innovative solutions.

We are looking for a junior Information System Analyst to join our excellent IS team. The Information System Analyst will assist users on their day-to-day tasks and provide solutions for Product Support, Sales, Marketing, operations and other departments. You will implement new features and capabilities on the Salesforce platform and its integrated tools, supporting end users, and addressing integration and process challenges to ensure efficient and effective business operations.
RESPONSIBILITIES:
Manage user accounts, roles/profiles, and permissions for supported applications. Troubleshoot automations and triggers
Create new fields, validation rules, flows, troubleshoot Integration errors, assist users in creating reports
Support users on their day-to-day tasks including troubleshooting, data fixes and cleanups, reports, dashboards
Implement configuration changes and system enhancements based on business requirements while following established development standards and best practices (e.g., creating/updating custom fields, Flows, email notifications, reports, and dashboards)
Develop meaningful relationships with key stakeholders within the Company (Sales, Customer Success, Marketing, Support).

Join our company's growing Travel Product Strategy & Analysis team as an Analytics engineer focused on driving strategic product decisions through data-driven insights. You'll be at the center of product investment strategy, working directly with Product Managers, Engineering, Design, Leadership and Data Teams to harness data insights and empower teams to optimize our marketplace and user journey on our company Travel.
As a key member of our small, high-impact team, you'll own business understanding for our travel platforms and serve as the analytical backbone. You will focus on execution by delivering insights, building dashboards, track metrics, develop models and analyze results. This role combines deep data fundamentals and thorough analytical rigor with strategic product thinking to influence investment decisions.
What Youll Do:
Work cross-functionally with Product, Engineering, Leadership and Design teams to deeply understand business needs and translate them into data requirements, well-defined metrics, and analytical tools to enable KPI tracking
Design, build, and maintain scalable, reliable data models and infrastructure to support analytics, operations, and product use cases
Champion data quality, documentation, and execution to ensure observability and trust across the organization
Own all data aspects of the flights team line of business
Spearhead AB testing development and implementation to increase deployment trust.
Support ongoing and adhoc analyses to ensure business goals are met and to uncover areas of opportunity.

We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact. This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.
Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.
This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.

we are looking for a Business Data Analyst.
Responsibilities:
Plan, organize, facilitate, and lead reviews of business requirements with users and developers to ensure accuracy, completeness, and mutual understanding.
Collaborate with vendors to design, develop, and implement Automation solutions using RPA tools such as Automation Anywhere, SQLs, Python and VBA.
Utilize expertise in programming languages such as SQL and Python to perform data analysis and recommend various solutions to improve data accuracy, timeliness, and completeness.
Create data visualizations utilizing tools such as Tableau\Power BI to present and recommend alternative solutions as well as drive data-driven decision-making.
Conduct feasibility studies to determine the technical and economic feasibility of the proposed solution.
Understand and document well-organized, detailed, and concise business requirements by converting the results of data from interviews and conducting own analysis.
Identify opportunities in current processes, conduct GAP analysis to quantify issues, and recommend alternative solutions that will optimize process and/or improve the completeness, timeliness, and quality of the data set.
Coordinate and collaborate effectively with the project team, including but not limited to end-users, product management, evaluations, index, portfolio analytics, quality assurance, project management, and development teams to mitigate and assess project risks, eliminate ambiguities, and meet project deadlines.
Examine current business functions and system capabilities. Identify trends and causations of inaccurate and/or incomplete data sets by conducting in-depth root cause analysis.
Determine efficiencies, accuracy, timeliness, completeness gained from recommended solutions.
Monitor project progress by tracking activity, resolving problems, and publishing progress reports. Prepare production release notes and organize review sessions with RDO and DSG groups to ensure a full understanding of release scope.
Apply problem-solving skills to create innovative workflow resulting in increased productivity.
Write complete and concise test scripts for user acceptance testing. Plan, coordinate, and execute created test cases.
Identify any potential data gaps resulting from the creation of new fields and/or rules. Work with related groups to confirm completion of data backfills required after a production release.
Coordinate closely with the RDO training team to ensure all training documentation is adjusted, and all training sessions are completed before the release rollout.
Mentor junior team members on Automation tools and best practices.
Create working relationships with Data Vendors to understand content and escalate issues.

we are looking for a Reference Data Analyst (Spanish speaking).
The primary purpose of this position is to research, analyze and interpret, client queries within the Reference Data Challenge Resolutions team. The Challenge Resolution team is responsible for handling external client queries, internal stakeholder (account management, sales, product, pricing and production teams) queries and reporting and analyzing trends based off the results of these queries. The focus will be to deal with more complex queries from various external and internal sources; to update and maintain that data in various internal database and to add value through increased analysis of the queries.
Responsibilities:
Provide customer support for users of ICE products by resolving inquiries in a timely manner
Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought out, well-constructed answer that includes a restatement of the challenge or question, the analysis completed to satisfy the request and where appropriate, the methodology used to determine the solution
Support our customers by resolving problems by understanding their cause, gathering the relevant information and formulating and implementing a solution with the guidance of the Manager.
Confidently participate in client calls and meetings.
Contribute to the implementation of change in services and systems, and suggest and implement improvements with the guidance of the Manager
To provide support and become an escalation point for queries in the absence of the manager.
Become a subject matter expert on more than one of our internal database/applications.
Compile team statistics and evaluate results
Liaise with other departments such as pricing, product, data collection and account management.
Identify potential new and enhanced reliable sources that can be used to gather data (i.e. a new data vendor provider)
Identify different/more effective/productive ways to use the existing sources with a view to decrease idle time/ increase speed
Provide support on continued development of the SPER query system, including suggesting enhancements and participating in testing.

Were looking for a Data Analyst to join the Data for AI team. This is a hands-on, customer-facing role focused on working with leading AI companies to turn real-world data into inputs that support model development and evaluation.
Youll collaborate closely with external AI teams and internal engineering and product partners to deliver data-driven solutions for specific AI use cases. The work is fast-paced, technical, and often open-ended, requiring comfort with large datasets, ambiguous requirements, and end-to-end ownership.
What does the day-to-day looks like:
Own end-to-end delivery of data solutions for AI use cases, from understanding model and product requirements to analysis, implementation, quality, and automation
Work hands-on with large, raw datasets to create high-quality data inputs that support model training, evaluation, and iteration
Apply strong quantitative analysis and data exploration skills to assess coverage, quality, and behavior of data used in AI systems
Build scripts, analyses, and reusable components in Python and SQL to support scalable and repeatable workflows
Collaborate closely with Engineering to ensure solutions are reliable, scalable, and production-ready
Partner directly with external AI teams and internal stakeholders to translate open-ended questions into concrete data outputs

Were looking for a Senior Business Analyst who works at the intersection of growth, data, and strategy, and acts as a true partner to our Go-To-Market and Revenue teams. This role goes beyond reporting-its about understanding the drivers behind our business performance, shaping commercial strategy, and turning complex data into actionable growth levers.
Youll be deeply embedded in how our business scales, from defining commercial success metrics and optimizing the sales funnel to influencing the company roadmap with clear, data-driven recommendations.
Hands-on experience using GenAI to accelerate business analysis, forecasting, insight generation, and decision-making processes is a must for this role.
This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office.
This might be for you if:
You enjoy working closely with Sales, Marketing, Finance, and Operations leaders.
You like answering complex questions about revenue drivers, customer acquisition, and market trends.
Youre comfortable owning analyses end-to-end-from framing the business problem to measuring the impact.
You thrive in fast-moving, iterative environments where agility is key.
You actively leverage AI tools to improve analytical speed, forecasting quality, and insight depth.
You care about outcomes, not just dashboards.

We are looking for a detail-oriented and proactive Business Data Analyst who is passionate about transforming data into actionable insights. This role involves working closely with cross-functional teams to support data-driven decision-making in a fast-paced environment.

Youll play a key role in shaping data strategy and delivering insights that impact global business decisions.



Key Responsibilities:

Collect, process, and analyze data from various sources to drive business performance.
Design and build interactive Power BI dashboards and reports.
Collaborate with business stakeholders to understand data needs and translate them into analytical solutions.
Identify trends, correlations, and insights to inform strategic decisions.
Maintained and optimized data models, reporting pipelines, and documentation.