דרושים » תוכנה » Senior Software Engineer (AI)

We are looking for a highly skilled and motivated Senior II Software Engineer to join the Operational Experience engineering team. The team is part of the Customer Experience group, which is responsible for the platform, tools, and customer-facing experiences that power how our customers interact with our ecosystem. This is a high-impact, hands-on role, in which youll be working closely with product managers, designers, customer-facing teams, and engineering partners across the company.
You will operate at the intersection of backend engineering, data-intensive systems, platform development, and customer experience. The ideal candidate brings strong expertise in Node.js and TypeScript, along with deep experience working with large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will work closely with cross-functional partners to design and implement robust backend services, data-access patterns, and operational workflows that power the portal and internal tools. As we invest heavily in Agentic AI, you will also play a central role in shaping and implementing AI-driven capabilities across the platform. While the role is primarily backend, you will occasionally contribute across the full stack when it supports end-to-end delivery.
If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.
What you'll be doing:
Drive technical direction and architecture within the OX team and across the broader CX organization. You will proactively identify opportunities to improve performance, resilience, cost, scalability, and developer experience, primarily in backend systems but with influence across the stack.
Lead the development of AI-driven and Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, MySQL, and related systems.
Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
Shape shared standards and platform best practices. Guide other teams on backend services, data integration patterns, portal development approaches, and AI-enabled workflows.
Mentor and elevate engineers across the CX group. Promote engineering excellence, share knowledge openly, and help teams adopt effective modern development practices.
Own delivery of high-impact initiatives. Contribute hands-on when needed, remove blockers, maintain execution momentum, and drive projects from concept to production.

We are looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions - Sales, Marketing, Finance, HR, Legal, Customer Success - and fundamentally alter how these teams operate with AI.
Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.
Why should you join us?
This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. Youll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.
You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.
What you will be doing:
Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
Measure and report on AI adoption impact - quantifying time saved, process improvements, and capability gains - to build the case for continued investment and to guide prioritization.