דרושים » תוכנה » Software Manager, Infra Tools AI Team

Required Group Lead, Engineering
Israel - Raanana
So, whats the role all about?
As a Group Leader, you will join a high-performing engineering team, driving the development of the next generation of CXone Performance Management (PM).
Your role will involve leading end-to-end development engineers, while ensuring smooth, high-quality product deliveries. Youll also be accountable for supporting our existing PM customers.
The role demands both strategic and detailed thinking as the product encompasses numerous micro services, AI agents and interfaces. Youll need to create and execute development plans while maintaining a deep technical understanding of enterprise-grade product development, with an emphasis on customer experience and cloud technologies.
How will you make an impact?
Lead a scrum team (5-6 engineers) to deliver end-to-end product capabilities.
Collaborate closely with Product Management, Architects, Operations, and Customer Success teams to align on objectives and product vision.
Take full responsibility for the entire software development life cycle, from concept to deployment.
Oversee the design, implementation, and quality of the product to ensure high standards.
Foster a culture of innovation, shaping the product's future by influencing its vision and encouraging creative solutions.
Enforce strong decision-making processes while ensuring clarity and alignment across all stakeholders.
Foster positive and productive relationships across teams, promoting a culture of collaboration.
Guide and support the development team to independently resolve complex technical challenges within tight deadlines.
Facilitate the technical and career development of team members through mentorship, training, and growth opportunities.
Serve as the primary technical point of contact, ensuring seamless communication and technical clarity across teams.

Our Networking team is looking for an outstanding candidate who thrives in a multifaceted environment, to manage exciting SW Releases for our leading SW products. The candidate will need to ensure the release is delivered on time and in high quality, coordinate between development and testing groups and between global SW groups. In addition the role will require to gain good understanding of products dependencies.
What youll be doing:
Be an effective leader in crafting and driving a delivery of high quality SW in an efficient way.
Collaborate with Engineering, Operations, Architecture and Marketing across the globe to coordinate the release of products and ensure release will meet the schedule and with high quality. In parallel, partner with the QA teams to ensure alignment of all tests between the development, verification and QA groups.
Take full ownership of projects from kickoff to signoff.
Manage multiple parallel releases with strong attention to detail, ensuring clarity, alignment, and consistent communication across teams while tracking dependencies, milestones, and deliverables.
Maintain clear, up-to-date visibility of the release status, ensuring all stakeholders have an accurate understanding of progress, next steps, priorities, and risks at any given time.
Support Senior Release Managers with release activities.
Own and manage selected cross-products topics (e.g., customer bugs, release checklists, RCAs, define and improve processes).
Conduct release meetings and communicate release status. Resolve issues when they appear and raise red flags when needed. Work with planning and tracking systems to lead the release progress, and build release indicators.