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Required Senior AI Engineer - Applied AI Engineering Group
The Dream Job
It starts with you - an engineer driven to build the agentic AI platform that turns LLMs into reliable, production-grade capabilities. You care about clean APIs, well-defined service boundaries, and systems that teams can build on with confidence. Dream is AI-first across the board - every team builds and operates agents. You'll architect and ship the platform that makes this possible: agent orchestration frameworks, LLM gateways, evaluation pipelines, tool-calling infrastructure, and retrieval systems. Without this platform, agents don't ship - you own the layer that turns AI research into Sovereign AI products, deployed across cloud and on-prem environments.
If you want to make a meaningful impact, join our mission and build the agentic AI platform that drives Sovereign AI products - this role is for you.
The Dream-Maker Responsibilities
Design and build agentic systems - single and multi-agent workflows with planning, memory, context engineering, and tool use - for both internal automation and product-facing autonomous capabilities operating over long time horizons.
Build and operate the AI platform layer - LLM gateways, prompt management, structured output handling, tool-calling infrastructure, and cost/latency optimization - deployed on Kubernetes, consumed by every team for their agentic work.
Own the agent framework layer - orchestration primitives, execution environments, state management, and sandboxed tool execution - giving every team the building blocks to create and operate their own agents.
Build evaluation infrastructure that gives teams confidence in agent behavior - automated LLM and agent evals for quality, correctness, safety, latency, cost, and regressions, including human-in-the-loop oversight for mission-critical workflows.
Productionize and harden backend services (APIs, gRPC, async workers) that integrate LLMs - with proper error handling, retries, circuit breakers, and high-availability patterns.
Own RAG pipelines and retrieval systems - indexing, chunking, embedding, vector database management, filtering, and relevance tuning for production retrieval.
Optimize performance and cost across the AI stack - model routing, caching, batching, and inference cost management.
Ship shared tooling - libraries, SDKs, agent templates, and documentation - while working closely with ML Platform, Data Platform, DevOps, and other teams across the Applied AI Engineering group. Own architecture, documentation, and operations end-to-end.

We are looking for a highly skilled and motivated Senior II Software Engineer to join the Operational Experience engineering team. The team is part of the Customer Experience group, which is responsible for the platform, tools, and customer-facing experiences that power how our customers interact with our ecosystem. This is a high-impact, hands-on role, in which youll be working closely with product managers, designers, customer-facing teams, and engineering partners across the company.
You will operate at the intersection of backend engineering, data-intensive systems, platform development, and customer experience. The ideal candidate brings strong expertise in Node.js and TypeScript, along with deep experience working with large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will work closely with cross-functional partners to design and implement robust backend services, data-access patterns, and operational workflows that power the portal and internal tools. As we invest heavily in Agentic AI, you will also play a central role in shaping and implementing AI-driven capabilities across the platform. While the role is primarily backend, you will occasionally contribute across the full stack when it supports end-to-end delivery.
If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.
What you'll be doing:
Drive technical direction and architecture within the OX team and across the broader CX organization. You will proactively identify opportunities to improve performance, resilience, cost, scalability, and developer experience, primarily in backend systems but with influence across the stack.
Lead the development of AI-driven and Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, MySQL, and related systems.
Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
Shape shared standards and platform best practices. Guide other teams on backend services, data integration patterns, portal development approaches, and AI-enabled workflows.
Mentor and elevate engineers across the CX group. Promote engineering excellence, share knowledge openly, and help teams adopt effective modern development practices.
Own delivery of high-impact initiatives. Contribute hands-on when needed, remove blockers, maintain execution momentum, and drive projects from concept to production.