דרושים » תוכנה » Associate TSE I

we are looking for a 100% hands-on Storage services software engineer to join the block Storage group. you will be a member of a team that builds the next generation block Storage capabilities. you will work closely with a variety of teams and architects including the networking team, and external customers. you will take part in defining the software architecture and implementation of the most advanced Storage services! services that will need to meet extreme performance and scalability demands! we have crafted a team of extraordinary people stretching around the globe, whose mission is to push the frontiers of what is possible today and define the platform of tomorrow.
we work, think and learn as a team. we thrive in a deeply strong environment, and we're passionate about a culture that demands innovation and the highest standards. the rewards are sweet and include collaborating with some of the smartest people in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on products that transform the way people work and play.
what youll be doing:
100% hands-on coding role in C language, Kernel and userspace
research, design, implement and TEST, new and existing, distributed Storage services and features of nvidias block Storage solution, in both host and dpu environments.
acquire understanding of the algorithms, the technicalities and the interaction with other components across nvidias block Storage ecosystem.
analyze and solve challenging bugs and customer cases in large scale production systems, identifying issues in our or inbox Kernel modules and often in other components. drive new solutions based on any issues that arise

we are looking for an experienced Technical Support Engineer to join our Customer Success team.
In this role, you will be the front line of our companys customer experience, working directly with customers to troubleshoot complex technical issues, provide timely solutions, and ensure a seamless experience across our platform. You will collaborate closely with Product and R&D teams to resolve bugs, improve usability, and help shape the product roadmap. This role is ideal for someone who thrives on problem-solving, enjoys working directly with customers, and wants to make a tangible impact in a fast-paced SaaS startup environment.
About us
The company Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia Capital and Cyberstarts, our company uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.
WHAT YOU WILL DO
Customer Support & Case Management
Manage incoming support tickets and technical inquiries through the ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs.
Investigate and troubleshoot customer issues across the platform, integrations, APIs, and data pipelines.
Provide clear and consistent communication to customers throughout the lifecycle of a case.
Customer Advocacy
Serve as the voice of the customer internally by identifying patterns, recurring issues, and improvement opportunities.
Escalate complex technical issues and collaborate with R&D and Product teams to resolve bugs and address feature gaps.
Cross-Functional Collaboration
Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback and issues are prioritized appropriately.
Assist in validating fixes and communicating updates back to customers.
Documentation & Self-Service
Create and maintain high-quality documentation, including troubleshooting guides, FAQs, and knowledge base articles.
Help build self-service resources that empower customers and reduce ticket volume.
Contribute to internal knowledge sharing and support team best practices.
Process & Support Operations
Track and report key support metrics, including response time, resolution time, and customer satisfaction.
Identify workflow bottlenecks and propose improvements to support processes and tooling.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

about the job
as a data analytics sales specialist, you will help us grow our data analytics business by building and expanding relationships with new and existing customers. in this role, you will work with customers to deliver true business value, pitch and demonstrate product functionality and provide a comprehensive overview of key business use cases. you will lead day-to-day relationships with cross-functional team members, serving as a solution lead within the sales organization. you will lead go-to-market strategies and sales plays, manage campaigns, and provide feedback to product and global solutions teams to inform our product solutions roadmap. you will shape customers' cloud and data analytics strategy and enable digital transformation. you will lead with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole to drive the overall value for our company cloud. our company cloud accelerates every organizations ability to digitally transform its business and industry. we deliver enterprise-grade solutions that leverage our company's cutting-edge technology, and tools that help developers build more sustainably. customers in more than 200 countries and territories turn to our company cloud as their trusted partner to enable growth and solve their most critical business problems.
responsibilities
cultivate relationships with customers as a subject matter expert and trusted advisor, managing business cycles, identifying solution use cases, and influencing long-term direction of accounts.
achieve or exceed quota and business and growth goals while forecasting and reporting your territorys business.
collaborate with our company accounts and cross-functional teams (e.g. customer engineering, marketing, customer success, product, engineering, channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and Customer Experience.
execute account plans, including a broader enterprise plan across key industries, focus on building accounts.
manage multiple customers and opportunities simultaneously, understanding each customers technology footprint and strategy, growth plans, business drivers, competitors, and how they can transform their business using our technologies.

We are establishing the Intelligence Lab, a dedicated research team tasked with transforming the construction industry into a data-driven one. We are looking for a Construction Intelligence Researcher to be the creative heart of this team.
You will be the "Construction Geek" who bridges the gap between the chaotic reality of construction sites and organizations alike and the structured world of data.
Your mission is to define the new "ruler" for the industry. This role blends invention with deep discovery. You will not only conceptualize your own novel metrics but also research the market, speak with industry leaders, and collect ideas to understand what truly matters to construction executives today. By combining these external insights with our unique data, you will define proprietary metrics, uncover counter-intuitive insights about how projects actually perform, and establish the benchmarks that the industry will look to for guidance. You will work side-by-side with a technical Data Analyst to validate your theories, but you are the one defining what we measure and why it matters.
What Youll Do:
Research and publish New Performance Metrics for the construction industry: Use your deep construction knowledge to conceptualize new ways to measure project health, risk, and efficiency.
Exploratory Research & Insight Generation: "Play" with our massive dataset to find the stories hidden in the numbers. Ask the hard questions and dig until you find the data-backed answer.
Define the "Physics" of Construction Data: Act as the domain expert for the Lab. You will translate construction logic (schedules, logistics, trade flows) into data requirements that our technical analysts can query and code.
Benchmarking & Industry Standards: Lead the creation of industry-wide benchmarks. Analyze aggregated data to determine what "good" actually looks like across different sectors and regions.
Author Data-Driven Narratives: Turn your research into compelling insights. Collaborate with our marketing team to turn raw findings into "Deep Dive" reports and bite-sized insights that challenge the industry's status quo.
Continuous Iteration: Constantly test your metrics against reality. Review findings with customers and internal experts to ensure our "Intelligence Engine" reflects the true pulse of the job site.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

Required Fraud Analyst
Israel - Tel Aviv
About the role:
As a Fraud Analyst, you will be responsible for one of the most critical assets in the company: maintaining the accuracy, reliability, and performance of what is widely considered the leading e-commerce fraud decisioning system in the industry.
You will be expected to think analytically and creatively, constantly improving how we identify fraud and protect legitimate customers. Your work will focus on solving real and evolving business challenges faced by some of the worlds largest and most advanced online retailers. In this role, you will also have direct exposure to key customers, providing analytical insights and helping tailor solutions to their specific needs.
This position has strong technical and analytical depth, but prior coding experience is not required. We believe great analysts can learn the technical tools they need as part of the role through structured training and hands-on work. We hire across multiple levels and adjust the scope and level of ownership based on what we learn during the interview process.
You will join a dynamic, high bar department with a strong culture of excellence, curiosity, and ownership. We work in an informal and collaborative environment where people learn fast and ideas matter. The role offers meaningful growth opportunities, with clear paths toward both senior individual contributor and managerial roles, allowing you to shape your career based on your strengths.
Your work will directly impact our product, protect millions of customers, and help shape the future of trust in digital commerce.
What you'll be doing:
Design, implement, and continuously improve decisioning logic running in live production systems
Research complex fraud patterns, adversarial behaviors, and emerging threats
Analyze large scale datasets to extract actionable insights and improve decision accuracy
Develop and automate analytical processes to increase efficiency and scalability
Work closely with Data Science, Engineering, and other cross functional teams to drive platform improvements

This is a Software Development Engineer (SDE) role in the engineering team that delivers the sensor (lightweight agent) on various container optimized Linux distros. This role will be part of the team designing and implementing new features in the sensor to secure cloud workloads. The work leverages eBPF and other technologies. These features will extend the power of the Falcon platform to provide seamless visibility, detection, and prevention for container processes running in orchestration environments like Kubernetes.

What You'll Do:

Create and maintain high-performance linux system software components. Analyze complex software features, and build effective test strategies and test designs.

Ensure systems and components reliability and performance through monitoring, testing, and debugging. Debug product issues found through test or customer cases to identify root cause and use the input to improve tests.

Work closely with a team of engineers to support and maintain a culture of high product quality and excellence. Collaborate with cross-functional teams to integrate sensor and cloud solutions. Work collaboratively with product and release management to control risk, improve quality, and streamline our release cycles

Participate in code reviews and provide technical guidance to team members. Participate in engineering best practices, including topics like secure coding, testing paradigms, debugging, performance measurement, code reviews, CI/CD and OS internals, to ensure that our sensor code is fast and reliable

Lead strategic technical initiatives focusing on containers and orchestrators security in both public and private cloud

Other projects as assigned

We are looking for a Staff Engineer who will act as a technical owner and multiplier-driving architecture, influencing the roadmap, and ensuring our APM platform remains robust, scalable, and easy to adopt and our customers grow.
Staff Engineers are expected to deliver impact through technical leadership, not just individual contribution. This role offers the opportunity to shape a foundational observability product used at massive scale.
operates as a hybrid workplace, valuing in-person collaboration while supporting work-life balance.
What Youll Do:
Own major technical areas of the zero-instrumentation APM system, from design through long-term evolution and operational maturity
Define and drive architecture for kernel-level traffic capture, L7 protocol decoding, and metric extraction using eBPF and Go
Lead high-impact initiatives addressing protocol parsing, TLS visibility, kernel compatibility, and performance at scale
Set technical direction and standards for reliability, performance, and maintainability across the team
Partner cross-functionally with Agent, Tracing, Security, Runtime, and Product teams to align on system design and roadmap priorities

Were looking for a senior engineer with strong systems-level thinking and a good understanding of Linux. You should be comfortable working close to the kernel, ideally with experience in eBPF, or with a strong desire to dive into it. Proficiency in C/C++/ Go is essential, and familiarity with networking protocols, TLS internals, or distributed tracing is a strong advantage.
Youll join a high-impact team tackling ambitious technical challenges-like decoding traffic across multiple protocols, and ensuring high-fidelity metrics in complex, real-world environments. Youll be expected to lead design and implementation efforts, contribute to roadmap planning, and collaborate across teams to ensure our solution remains robust, scalable, and frictionless for our users.
This role is a great fit for engineers who thrive on low-level, performance-sensitive problems, and want to shape the future of observability through cutting-edge kernel technology.