דרושים » הנדסה » Customer Program Manager - Generative AI

We are seeking a Senior Customer Program Manager - AI Datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

We are seeking a Senior Customer Program Manager - AI Datacenter to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, Tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

What Youll Be Doing:

Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements.

Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.

Provide ongoing post-deployment sustaining support, serving as case manager for field quality issues or high priority concerns with major enterprise customers, cloud service providers.

Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers to resolve issues and meet operational targets with major enterprise customers, cloud service providers.

Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

Join the AI & Automation Supply Chain Business Transformations team in our Operations to architect the future of agentic AI at scale. We Implement AI agents to transform employee productivity and accelerate business impact. As the senior systems architect in Operations, you implement our vision for codifying our decision logics, decision intelligence, AI agent design, build and deployment, integration, security, and lifecycle management, ensuring the AI Agents delivers value that are trusted, scalable, and innovative. This is a rare opportunity to define the AI agents for Supply Chain Operations inside one of the worlds most advanced AI companies. If you thrive at the intersection of AI innovation, and Supply Chain transformation, join us and make your mark on the future of agentic AI.

What you will be doing:

Capture business requirements, translate requirements into functional design, user stories, technical design, drive end to end integration testing, support data set up and issue remediation during UAT, manage development team activities, develop hypercare support model

Define and architect AI agents for Supply Chain use cases, using the right frameworks, multi-agent coordination, RAG, deployment, monitoring, and life cycle management.

Be hands on in quick proof of concepts development to demonstrate technical feasibility and implement enterprise grade Agentic Supply Chain solutions

Partner with Enterprise IT engineering, product, and research teams while evaluating LLMs, agentic frameworks, and our own NeMo technologies.

Ensure integration with enterprise IT and Operations data sources and Industrys best Agentic platforms with strong content security focus.

Drive architectural decisions across deployment models (on-prem, cloud, hybrid, containerized) to deliver scalable, reliable, and efficient solutions.

Lead design reviews, develop technical documentation, and guide developers in principles of architecture and code development.

Champion observability, monitoring, versioning, and telemetry to ensure trustworthy and auditable AI agents.

Influence Supply Chain Operations adoption of the platform by partnering with stakeholders across IT, supply chain and serve as a reference adopter providing feedback to strengthen our ecosystem.

We are seeking a highly motivated Embedded Software Team Leader to own the execution of key components within the DPU BMC system. Seeking a candidate proficient in software development of embedded systems, taking ownership for team's tasks. Collaborate with team leaders, various teams, and customers to improve our product.


What you'll be doing:

Lead and manage a team of embedded software engineers, providing both personal and professional mentorship.

Drive the execution of assigned components from conception to delivery, ensuring timely software milestones and contributing to overall product releases.

Coordinate with peer team leaders to ensure seamless integration across the broader DPU system.

Engage in hands-on embedded software development using C/C++.

Establish and lead all developments and methodology aspects and process.

Take ownership for delivering functionality, stability, and performance of the system.

Collaborate closely with internal cross-functional teams and peer leaders (architecture, hardware, firmware, validation, product management).

Work directly with external customers to understand system requirements, use cases, and provide technical support.

We are searching for a strong technical leader to own the backbone of our Networking Research capabilities. We are looking for an Engineering Manager to lead the development of our high-fidelity Network Simulation platform and the extensive on-premise infrastructure that powers it.

In this role, you will lead a team of performance simulation software engineers and DevOps/Infrastructure specialists. You will own the "Simulation-as-a-Service" product-a critical platform used by internal researchers to model next-generation data center architectures. Your mission is to ensure our simulations are accurate, performant, and accessible, while managing the large-scale compute clusters required to run them.

What you'll be doing:

Team Leadership: Manage and mentor a team of C++ software engineers and DevOps infrastructure engineers, fostering a culture of performance, reliability, and code quality.

Product Ownership (Sim-as-a-Service): Treat the internal simulation platform as a product. Work with research partners to define the roadmap, prioritize features, and ensure high availability for users.

High-Performance Simulation: Be responsible for the architecture and optimization of complex network simulation engines (C++ based), ensuring they can scale to model extensive data center topologies with high fidelity.

Infrastructure Management: Own the lifecycle of our on-premise compute clusters and servers. Drive decisions on hardware upgrades, prioritisation, and managing system resources.

DevOps & Automation: Lead the strategy for CI/CD pipelines, automated testing, and containerized deployments to ensure rapid iteration and stability of the simulation platform.

multi-functional Collaboration: Partner with the AI Agents team to expose simulation APIs, enabling agents to run experiments and gather data autonomously.

Our Networking BU is looking for Senior Software Program Manager that will be responsible for software programs and projects. The PM should drive planning and execution of FW/SW projects while aligning with corporate priorities and constraints.

Our Mellanox Networking division is a leading supplier of innovative end-to-end InfiniBand and Ethernet connectivity solutions and services for servers and storage. We offer best-in-class solutions that include adapter cards, switches, cables, and software to support networking technologies. Our products optimize data center performance and deliver industry-leading bandwidth and scalability. In addition, we serve a wide range of markets including high-performance computing, enterprise, data centers, cloud computing, big data and Web 2.0. We are constantly reinventing ourselves to stay ahead of the market and bring groundbreaking products and services to the industry. Our product line is focusing on delivering the most optimized Ethernet solutions for industries like Media and Entertainment as well as any other industry that can benefit from our Datastream and TCP/IP acceleration.

What you'll be doing:
You will manage the networking software programs for our next generation AI Data centers.
Responsible to coordinate between all project stakeholders such as marketing, engineering teams in IL and around the world, operations, etc. from initial requirements definition through Architectural stage, execution, and delivery.
Develop and execute feature planning and prioritization of perception capabilities to meet the software programs' needs.
Identify risks, gaps, and bottlenecks in time, and find resolution with technical leaders and project management.
Work with product managers, architects, and engineers to ensure consistency with company strategy, commitments, and goals.

We are seeking an experienced Software Manager to lead the Cumulus Linux Software Verification Team. In this role, you will play a critical part in advancing Cumulus Linux, a leading networking operating system and a cornerstone of the AI Factory - the next-generation data center designed to power the training, fine-tuning, and deployment of AI models at scale. You will work closely with Cumulus Linux design and architecture teams while gaining deep insights into NVIDIAs products and technologies.

What Youll Be Doing:

Manage, mentor, and guide a team of software developers.

Oversee the design, implementation, and maintenance of scalable automation frameworks, while remaining hands-on with software development and debugging.

Drive timely, high-quality feature delivery.

Collaborate with global, cross-functional teams to identify, track, and resolve issues.

Analyze customer-reported issues, identify test gaps, and ensure robust regression coverage.

Work with continuous integration systems and regression tools.

Foster a culture of innovation, quality, ownership, and accountability.

Support team members with career development plans and achievable growth goals.

Our Networking Research group is seeking a forward-thinking Engineering Manager with a product leadership approach to manage a team of Software Engineers, AI Agent Developers, and Researchers.

In this role, you will bridge the gap between brand-new AI research and practical engineering. You will lead the charge in integrating autonomous AI agents into the daily workflows of our architects, hardware designers, and researchers. You will be responsible for understanding internal engineering bottlenecks, researching the latest academic and industry advancements, and translating them into deployed production tools using our AI stack.

What you'll be doing:

Team Leadership & Strategy: Lead and mentor a mixed team of SW engineers and researchers, balancing the agility of research with the responsibility of production software engineering.

Product Engineering: Partner with internal engineering teams (Hardware, Architecture, Research) to analyze their workflows, identify friction points, and architect Agentic AI solutions to accelerate their work.

Applied Research: Actively monitor the latest AI trends, academic papers, and technical blogs (LLMs, Agents, RAG). Translate these insights into concrete features and tools for the team.

Agent Architecture: Be responsible for the design of scalable frameworks for AI agent interaction, ensuring they can reason, plan, and orchestrate tasks within complex engineering environments.

SW-Focused MLOps: Define and implement the software lifecycle for AI models - from fine-tuning to deployment - utilizing our AI deployment tools and ensuring seamless CI/CD.

Production Deployment: Ensure reliable operation of agent fleets, optimizing for latency and resource consumption while maintaining security and access controls.

We are seeking a highly skilled Senior Networking AI Platform Engineer to join our Applied Networking AI group. In this role, you will help design and develop cutting-edge AI solutions, integrating them seamlessly into a variety of products. Youll collaborate closely with multi-functional teams of data scientists, software engineers, and DevOps professionals to ensure the efficient deployment, monitoring, and optimization of machine learning (ML) models.
As a key contributor, you will drive the entire software development lifecycle-from conceptualization and architecture to implementation and production-while working closely with engineering teams to solve complex problems and help build a successful company practice.
What you'll be doing:
Lead the design, development, and deployment of robust software systems across different platforms and environments
Architect, design, and implement scalable and high-performance software solutions, handling complex requirements and integrating various subsystems
Ensure systems are maintainable, flexible, and well-documented, with an emphasis on performance and security
Adapt to new tools, technologies, and frameworks, and be capable of taking ownership of the development process from conception to deployment
Supply innovative ideas and solutions, driving continuous improvement in both code quality and system efficiency
Develop and maintain scalable infrastructure for handling and deploying security and networking ML models in production, ensuring high availability, scalability, performance.
Design and implement data pipelines to efficiently process and transform large volumes of data for training and inference purposes.
Optimize and fine-tune ML models for performance, scalability, and resource utilization, considering factors such as latency, efficiency, and cost.
Collaborate with data scientists and software engineers to operationalize and deploy ML models, including model versioning, packaging, and integration with existing systems.

What you'll be doing:

Supervise and coordinate a senior software engineering team responsible for constructing post-silicon power and performance infrastructure and automation tools.

Define the architecture and roadmap for scalable characterization and stress frameworks used in production and validation environments.

Deliver tools that enable power, transient, and functional stress at both silicon and system levels.

Drive automation, CI, and infrastructure guidelines to support regression, data collection, analytics, and reproducibility.

Partner with architecture, hardware, firmware, performance, and production teams to translate silicon requirements into robust software solutions.

Ensure high software quality, maintainability, and documentation aligned with our engineering standards.

Support silicon bring-up, characterization and high-volume manufacturing readiness.