As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvementdirectly contributing to better healthcare worldwide. If youre detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us!
Job Description
Register, investigate, and document customer complaints in line with regulatory standards and company procedures.
Identify and escalate adverse events, potential risks, or recurring product issues.
Draft clear and professional complaint closure reports and customer correspondence.
Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.
Analyze complaint trends and provide data-driven insights for product improvement.
Direct Manager: Complaints Team Leader
Requirements: o Bachelors degree in Science, Management, Engineering, or related field preferred
Job skills:
o Strong written communication: Experience preparing technical or regulatory documentation is an advantage.
o Attention to detail: Ability to spot discrepancies in technical data or reports.
o Organizational skills: Capable of managing multiple cases under tight deadlines.
o Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers.
o Excellent verbal communication and interpersonal skills.
o Self-learning ability, highly motivated, and responsible.
o Fluent in Hebrew and English, both verbal and written.
This position is open to all candidates.