Were looking for a highly motivated Tier 1 Computer Technician to join our international IT support team. Youll be the first point of contact for our R&D employees in Israel, handling day-to-day technical issues, resolving common problems, and escalating complex cases as needed.
Responsibilities:
Respond to IT support requests via ticket, phone, chat, or email
Troubleshoot hardware, software, and network issues (Windows, macOS, iOS, Android)
Support enterprise apps (Microsoft 365, VPN, collaboration & video tools)
Support multimedia conference rooms
Install and configure mobiles, laptops, and peripherals
Handle account provisioning, password resets, and access requests
Document solutions and escalate issues when necessary
Maintaining ownership and communication with the user
Requirements: At least 2 years of help desk or IT support experience (or equivalent education/training)
Solid knowledge of Windows/macOS and mobile platforms
Basic networking understanding (TCP/IP, Wi-Fi, VPN)
Familiarity with ticketing systems is a plus
Strong communication and customer service skills
Ability to multitask in a fast-paced, global environment
Decent ability to communicate in English (spoken and written)
This position is open to all candidates.