דרושים » מחשבים ורשתות » Support- Tier 3 Team Leader 23982

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at our company .
If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.
Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We're looking for an experienced Technical Support Team Lead to grow our support team responsible for one of our most critical platforms. This platform powers secure financial features used daily by millions of customers. Your team will handle escalations, investigate production issues, and work closely with engineering and product to keep systems running smoothly. You'll define support workflows, lead incident response, and dive deep into infrastructure to solve complex problems. This is a hands-on technical leadership role for someone who excels in high-ownership environments and knows how to balance immediate response with long-term improvements.

What will you do?
Lead a team providing Tier 24 technical support for internal and platform-facing services.
Define support processes and escalation paths that allow the team to operate quickly and efficiently.
Collaborate with product, engineering, and support teams to troubleshoot and resolve incidents.
Act as the first point of contact during outagesevaluate impact, coordinate the response, and ensure fixes are completed.
Develop tools and dashboards to enhance visibility into system health and performance.
Review incoming issues, prioritize them, and ensure prompt responses.
Guide escalations to the right teams and provide support where needed.
Use automation and monitoring tools to detect and address issues before they affect customers.
Run post-incident reviews to improve incident detection and handling.
Help prepare systems and teams for new feature launches by setting the right monitoring and alerting.

We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, wed love to hear from you.
In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach.
Key Responsibilities
Manage 610 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions
Be onsite at least 4 days a week
Own the Help Desk KPIs (e.g., resolution time, response time, reopen rates)
Ensure high-quality support via phone, portal, chat, and walk-in
Monitor ticketing queues and drive performance against SLA
Work closely with HR, IT Ops, and Security on user lifecycle processes
Oversee knowledge base creation, documentation, and training
Support both Windows and Mac OS environments
Drive onboarding and offboarding operational excellence
Conduct regular 1:1s, feedback sessions, and cross-training within the team
Participate in planning and implementing automation and AI solutions for Tier 1
Provide hands-on support when needed, especially in peak or crisis situations.

As a Senior Technical Project Manager, you will coordinate cross-functional technical initiatives of multiple work streams while building cutting-edge fintech solutions, driving them toward successful business objectives. This role focuses on managing the when and how of delivery, ensuring seamless execution and alignment with strategic goals.

In this role, you will collaborate closely with engineering, product, and design teams to align business objectives with scalable, technical solutions.

You will be responsible for planning, leading, organizing, and motivating agile product teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.

You Will:
Lead technical projects from ideation to production, ensuring smooth execution within the engineering org.
Implement agile methodologies (Scrum/Kanban) to optimize team productivity.
Debug and improve workflow processes and continuously refine program management and execution methodologies.
Identify risks, remove blockers, and ensure on-time, high-quality project completion.
Define and execute strategic technical roadmaps with engineering and product teams.
Mentor teams on best practices in technical program execution.
Facilitate program updates, status reports, and cross-team coordination meetings.
Ensure technical documentation is accurate, up-to-date, and easily accessible.
Foster open communication and alignment across engineering, product, and business teams.

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We are seeking an experienced, talented and proactive Project Manager to join our Revenue Operations team. In this role, you will own and drive cross-functional initiatives that improve and streamline operations across our Go-To-Market teams.

This is not an entry-level position were looking for someone who brings hands-on experience, structured and analytical thinking, and a deep understanding of GTM processes in fast-paced environments. You will be the operational force behind several strategic programs, working closely with key stakeholders to build scalable processes, ensure alignment, and deliver measurable business impact.

Key Responsibilities:
Build, optimize, and maintain core processes, workflows, and documentation that supports all segments of GTM.
Partner with stakeholders across the company to align on goals, design end to end processes and drive efficient project execution.
Track and communicate progress, risks, and outcomes of projects to relevant stakeholders and leadership.
Follow up with internal teams on task completion, ensuring deadlines are met and potential delays are flagged early.
Identify operational bottlenecks and proactively implement solutions to remove friction.

We are looking for a Business Systems Team Lead to own and scale our business applications and data platforms. This role will lead both people and projects, managing a team that supports and evolves critical systems that power our go-to-market, operations, and analytics.

The Business Systems Team Lead will report directly to the VP of Information Systems & CISO, giving you high visibility and influence in shaping our technology strategy. You will act as a strategic partner across Sales, GTM, Finance, Engineering, and Information Systems, responsible not just for maintaining systems, but for driving their evolution, ensuring they enable smarter decision-making, better customer engagement, and greater business efficiency.

Manage a team of business systems professionals, fostering growth, accountability, and collaboration, and directly manage an external IT consulting firm supporting the organizations systems.
Own the roadmap for business systems and integrations, ensuring alignment with company strategy and cross-departmental needs.
Drive end-to-end projects: requirements gathering, solution design, system configuration, integrations, testing, rollout, and adoption.
Evaluate and implement new AI-based tools and technologies across all departments to enhance business processes, improve decision-making, and drive our business.
Partner with Sales, GTM, Finance, and Engineering leaders to translate business challenges into scalable technical solutions.
Ensure our CRM, GTM applications, and BI/data platforms remain reliable, integrated, and business-ready.
Implement best practices for data governance, process automation, and system security.

Now's the perfect time to bring you in as we expand our current offering and launch new products. Were looking for a hands-on and strategic DevOps Manager to lead our cloud and IT infrastructure, supporting our AI-powered platform for finance and accounting teams. This is a high-impact leadership role where youll own the architecture, reliability, and security of our multi-cloud and AI/LLM environments, while managing and mentoring a growing DevOps team.

Responsibilities
Design, build, and manage secure, scalable infrastructure across AWS and Azure (GCP is a bonus), including support for AI/LLM workloads.
Define infrastructure as code using Terraform and GitOps workflows (e.g., Argo CD, GitHub Actions), ensuring reliable, repeatable deployments.
Select and manage frameworks, tools, and technologies that support automation, observability, and system performance..
Lead our cloud security and compliance initiatives, supporting SOC 2 readiness and zero-trust adoption alongside the CTO.
Oversee internal IT operations, including device management and access control, with a lightweight, cloud-first approach.
Collaborate with engineering teams to define deployment pipelines and integrate infrastructure into development workflows.
Develop internal tooling and platform capabilities that help scale our SaaS product.
Implement observability best practices (monitoring, logging, alerting), and provide visibility to engineering and professional services.
Ensure system reliability by setting SLOs, leading incident response, and conducting post-mortems.

Were looking for a Tech Lead to join our dynamic Engineering team and take end-to-end ownership of the Candidate AI service at myInterview. In this role, you'll drive the daily operations, technical vision, and innovation of AI-powered applications that redefine how candidates engage with our platform.


As the bridge between Engineering and Data Science, youll lead architectural decisions, champion best practices, and ensure our AI services are secure, scalable, and cutting-edge.

What You'll Do:

AI & Technical Leadership:

Lead the design and implementation of intelligent, LLM-powered agents integrated into user-facing applications.

Define architecture and best practices for model serving, memory/persistence, and orchestration of multi-turn agent interactions.

Collaborate closely with Data Science and Engineering teams to align priorities and deliver innovative AI solutions.

Continuously evaluate emerging AI/LLM capabilities (e.g., function calling, RAG, tool usage) and assess real-world applicability.

Drive performance, reliability, and secure development through code reviews, experimentation, and CI/CD process oversight.


Strategic Planning & Operations:

Partner with Engineering Managers (EMs) and Product Owners (POs) to contribute to technical roadmap planning and risk mitigation.

Monitor team spending and evaluate the financial impact of technical decisions.

Coordinate operational tasks like planned maintenance and incident management in alignment with company policies.


Architecture & Quality Management:

Own the technical vision of your services portfolio, ensuring alignment with our architecture standards and evolving business needs.

Lead incident response efforts and assess the impact of proposed changes within your domain.

Ensure infrastructure and deployments align with AWS best practices and our policies.


People & Resource Leadership:

Conduct regular 1:1s, provide mentorship, and ensure your team has the knowledge, tools, and resources to succeed.

Support onboarding of new team members and foster a high-performance culture of collaboration and innovation.


Compliance, Security & Documentation:

Develop software in line with our development and hosting standards.

Track and report deviations, technical debt, and security issues as required.

Maintain up-to-date documentation covering domain design, architecture, and operating procedures.

We are seeking an exceptional, versatile strategy Director to lead our most complex and business-critical opportunities. Reporting to the Chief of Staff, youll act as an owner-operator jumping into ambiguous challenges, designing solutions, and driving outcomes that accelerate growth. Whether its unlocking new markets, creating commercial strategies for new product lines, or scaling operational infrastructure, youll own high-impact initiatives from zero to one.

Key Responsibilities:

Drive end-to-end execution of high-impact initiatives from problem definition through implementation. Build clear project plans, coordinate stakeholders, and deliver measurable outcomes.
Go deep into high-impact strategic challenges such as unlocking new markets, expanding within existing ones, or commercializing new product lines.
Own the analytics behind the initiative you're leading in collaboration with finance, product, and go-to-market teams (e.g. market sizing, policy analysis, forecasting, and pricing)
Break down highly complex, ambiguous business problems into structured components. Develop clear, actionable recommendations and lead the business through solution design and decision-making.
Define success upfront. Establish and track KPIs and OKRs that are tied to the specific problem at hand. Build tools and processes to monitor progress and drive accountability.
Operate as the owner of your initiative driving it from strategy to execution with tight coordination, structured communication, and clear deliverables.

We are looking for Cloud Team Lead to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.