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22/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Product Manager for Intelligent Observability, youll lead the strategy to make our high-performance data platform highly reliable and easy to troubleshootbalancing rich observability with signal clarity. Your mission is to harness our telemetry to detect issues early, automate diagnostics, and build customer-facing tools like Home. By deeply engaging with support operations and Root Cause Analyses, youll turn insights into product enhancements, embedded guardrails, and best practices that reduce escalations, speed up resolutions, and improve customer satisfaction through a more resilient, self-healing platform.

Key Responsibilities:

Vision & Strategy:

Define and lead the product vision, strategy, and roadmap for advanced supportability and observability. Focus on proactive support, in-product best practices, and operational intelligence across hybrid deployments
Requirements & Prioritization:

Partner with Customer Success and Support to understand workflows and root causes of key issues, converting insights into proactive product requirements.
Collaborate across customers, field engineers, and SREs to identify needs around failure prediction, automated RCA, and early anomaly detection.
Conduct research on AIOps and competitor strategies for proactive support.
Roadmap & Execution:

Maintain a backlog focused on proactive issue detection, faster diagnostics, and support case reduction.
Drive implementation of guardrails and in-product best practices based on RCA findings.
Specify features that analyze high-volume telemetry for self-service insights and problem precursors.
Work with engineering to build analytics, ML, or AIOps features that reduce preventable issues.
Track KPIs measuring proactive support impact.
Cross-Functional Collaboration:

Partner with Engineering on scalable, real-time systems for proactive alerting.
Align with Customer Success and Support to embed tools and insights into their workflows.
Collaborate with design partners to build world leading AIOps and predictive analytics platforms.
Support Product Marketing and Documentation with content on proactive support features and best practices.
Go-to-Market & Enablement:

Lead go-to-market plans focused on proactive support benefits.
Develop training for internal teams and customers on using insights, guardrails, and best practices.
Requirements:
10+ years in Product Management for enterprise software/cloud/infrastructure, focused on operational excellence.
Strong partnership with Support and Customer Success; hands-on with RCA and translating feedback into product changes.
Experience launching monitoring/diagnostics/observability features with measurable impact.
Understanding of hybrid environments (cloud/on-prem) and related support challenges.
Knowledge of observability, AIOps, analytics, and in-product guardrails.
Technical familiarity with cloud, storage, Kubernetes, and networking.
This position is open to all candidates.
 
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15/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
We are looking for a Sr. Product Manager - Application Observability.
As a Senior Product Manager in Application Observability, you will be responsible for the product providing runtime insights to development teams to troubleshoot, debug and optimize their cloud native applications. Application Observability is part of our Observability solution which provides a unified view across the full stack, from applications to infrastructure and user experience, all in context, with our AI, Davis, continuously analyzing billions of dependencies, providing precise root cause determination to eliminate alert storms from siloed tool sprawl and focus resources on proactive actions with the highest impact.
Youll be responsible for:
Drive the development and execution of the product roadmap and contribute to our near-term and long-term product strategy, targeting developers and DevOps engineers.
Conducting market research and competitive analysis to help determine product direction.
Discovering new product opportunities by combining customer feedback and analysis to identify areas where we can leverage our core technologies, strengths, and market leadership.
Understanding user problems and, working with our design team, developing user flows and wireframes to ensure our solution delivers the best user experience.
Driving pre-release activities to get early adopter customers and sales feedback to iterate on solutions.
Writing compelling product blog posts that wow the customer.
Partnering with product marketing to develop targeted messaging, define go-to-market strategies and tactics, and enable the sales team. Guide other customer facing stakeholders (support, solution engineers and customer success managers) in deploying and adopting new features.
Taking ownership for outcomes - working through the priorities and dispersed teams proactively, anticipating risks, and developing appropriate mitigation plans.
Meeting customers face to face as a product expert at events and user conferences.
Requirements:
5+ years of product management experience, with prior success in setting product roadmap and executing it based on research, data, and industry trends.
Experience as a Backend or DevOps engineer, developing Cloud Native applications would be an advantage.
Technical expertise in Docker, Kubernetes, Lambda and similar technologies. Experience in Go, .Net and Java would be an advantage
Experience with cloud technologies and services (e.g.: AWS, Azure, GCP), DevOps concepts and best practices, observability tools and troubleshooting issues.
Experience in bringing new features to market, defining go-to-market strategies and tactics, and tracking success with Key Performance Indicators.
Expertise in customer needs: understands the target audience and desired goals, is value-driven, and thinks in use cases. Works methodically to drill down into the details of a use case and understand its impact on our users and whether it is aligned with the product vision.
A start with the end in mind and work backwards mindset to help provide clarity of vision and maintain focus in execution.
A special combination of strong leadership skills, initiative, and team player capabilities, including the ability to lead via influence, patience, and determination.
Sufficient technical understanding to effectively work with developers in assessing technical tradeoffs and risks.
Excellent prioritization skills and working through them across dispersed teams.
Great problem-solving, organizational, and analytical skills.
Excellent written and verbal communication skills suitable for working with top-level executives and end users as well as with sales and engineering teams.
This position is open to all candidates.
 
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16/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
As we continue to expand and evolve, were looking for a Senior Product Manager to join our growing team and help shape the future of trust and security in the decentralized world.
Role Overview -
Were looking for a Product Manager with hands-on experience in Web3 and Blockchain technologies.As a Senior Product Manager, you will be responsible for leading the development of core product features that enhance our on-chain security solutions. You will own the product lifecycle from vision to execution, ensuring the product aligns with our overall strategy and delivers value to our customers. Youll work closely with R&D, go-to-market teams, and customers, bringing together technical expertise, market insight, and leadership skills to deliver innovative solutions that meet the needs of the rapidly evolving blockchain space.
Key Responsibilities -
Own the Product Vision and Roadmap: Define and execute the product strategy in the Web3 space, aligning it with our vision, roadmap, and broader strategic goals in collaboration with leadership and cross-functional teams.
End-to-End Feature Ownership: Lead the ideation, development, and launch of key product features, ensuring they are delivered on time and exceed customer expectations. Cross-Functional Collaboration: Work closely with R&D, engineering, and go-to-market teams to ensure seamless execution of product initiatives, managing trade-offs between customer needs and technical constraints.
Customer Focus: Build and maintain strong relationships with customers to deeply understand their pain points, use cases, and security needs. Leverage this understanding to inform product decisions and prioritize features that deliver the most value.
Data-Driven Decision Making: Analyze market trends, customer feedback, and competitive intelligence to make informed product decisions and identify new opportunities for innovation.
Drive Consensus and Communication: Serve as the primary point of contact between stakeholders, facilitating clear and effective communication across teams, including R&D, marketing, sales, and support.
Execution and Delivery: Prioritize rigorously to ensure the timely delivery of product initiatives, working closely with engineering teams to track progress, manage risks, and communicate updates to stakeholders.
Thought Leadership: Stay ahead of industry trends, blockchain technologies, and security challenges, positioning us as a leader in Web3 trust and security.
Requirements:
Experience: 5+ years of product management experience, preferably in the cybersecurity or Blockchain/Web3 space.
Technical Expertise: Strong ability to understand and engage with the technological fundamentals of the product domain, with a preference for blockchain and Web3 technologies. Ability to collaborate effectively with R&D teams on technical requirements, system architecture, and product feasibility.
Proven Track Record: Demonstrated experience in leading features from concept to launch, with a focus on delivering measurable business impact.
Customer-Centric Mindset: Proven ability to gather and prioritize customer feedback, translating customer needs into actionable product features.
Cross-Functional Leadership: Experience working in a cross-functional environment, with a track record of collaborating across R&D, marketing, and sales teams to deliver successful products.
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to drive alignment and consensus across diverse stakeholders.
Analytical Skills: Ability to make data-driven decisions and leverage market insights to shape product strategy.
This position is open to all candidates.
 
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לפני 7 שעות
חברה חסויה
Location: Tel Aviv-Yafo and Netanya
Job Type: Full Time
Were looking for a Senior Data Product Manager to lead the strategy and design of B2B data products that empower our companys sales, marketing, finance, and customer success teams with intelligent, insight-driven tools. This role is key to transforming commercial and customer data into trusted, high-quality, and meaningful Data & AI solutions that unlock business growth, optimize the customer journey, and enable AI-powered decision-making.
You will partner with business & data professionals stakeholders to understand their data needs and design platforms & solutions that drive business value, leveraging cutting-edge Data & AI technologies. This is an opportunity to shape the future of data and AI at our company and make a lasting impact.
As a Senior Data Product Manager in our company you will
Own the strategy and roadmap for commercial-facing Data & AI products, delivering actionable insights across the customer journey to support demand generation, sales pipeline optimization, customer success, and account growth.
Translate business goals and analytical needs into clear data product and platform requirements that support our companys evolution into a truly data-driven organization.
Turn account data from across the B2B commercial funnel into intuitive tools, dashboards, and data services that help teams make smarter decisions and identify revenue opportunities.
Partner with AI and engineering teams to build GenAI applications that assist sales reps and CS managers with contextual, real-time recommendations, customer insights, and next-best-actions.
Define and drive the structure for core business entities such as accounts, products, and usersensuring consistency and clarity across all data products through strong master data foundations.
Collaborate with data governance, privacy, and legal stakeholders to ensure that data products are compliant, secure, and high-quality, while building confidence in the data across the business.
Requirements:
5+ years of experience in product management, with at least 3 years focused on data products in a B2B SaaS or enterprise tech environment.
Previous background as BI developer or data analyst or Data engineer.
Proven ability to design and deliver data products that serve commercial functions such as sales, marketing, customer success, or GTM operations.
Strong understanding of B2B funnels, account-based models, and customer journey data across the lifecycle.
Experience with data modeling, master data management, analysis, and structuring core business entities such as accounts, users, products, and usage.
Familiarity with GenAI/AI-driven product capabilities, including building or collaborating on intelligent assistants, recommendations, or automated insights.
Solid grasp of data governance, privacy, and compliance frameworks (e.g., GDPR, CCPA), with experience ensuring data products meet legal and ethical standards.
Ability to work with technical teams and understand modern data architectures (e.g., data lakes, analytics layers), even if not directly responsible for infrastructure.
Comfortable defining metrics, managing roadmaps, and prioritizing based on business value and impact.
This position is open to all candidates.
 
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25/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a product manager with experience in B2B2C environments, someone who can navigate complexity with confidence, build strong roadmaps, and align internal and external teams around a clear product direction. Youll work closely with Engineering, Design, and Partner Success to translate partner needs into outcomes that serve both the business and the families we support.

In this role you will
Own the product lifecycle for our partner-facing experiences- from discovery and alignment to delivery, measurement, and iteration
Define the product vision and roadmap for enterprise partnerships, ensuring alignment with company and partner goals
Lead cross-functional discovery and delivery efforts across Product, Engineering, Design, and Partner Success
Develop scalable approaches to integrating partner programs and evolving how we serve diverse enterprise needs
Build a deep understanding of partner and end-user journeys and use those insights to inform product priorities
Contribute to product best practices and help raise the bar for clarity and execution across teams
Requirements:
6+ years of product management experience, with proven execution in enterprise or B2B2C environments
Experience defining and executing user-facing products with proven high utilization rates and measurable impact
Excellent cross-functional collaboration and communication skills when working with both internal teams and external stakeholders
Native proficiency in English, with the ability to lead meetings, presentations, and correspondence confidently.
Familiarity with technical systems (mobile apps, backend services, internal tools) and a comfort level working closely with engineering teams
Track record of delivering measurable outcomes and iterating on complex products over time
This position is open to all candidates.
 
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11/06/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a passionate Senior Product Manager for a strategic position in our platform engineering team. The teams mission is to build a unified and efficient development platform that enables teams to deliver high-impact products at lightning speed. Youll have a unique opportunity to build robust infrastructure and services to empower hundreds of engineers in their day to day work. Were looking for someone with a proven track record in product management and a deep understanding of modern software technologies & best practices to support our growing engineering team and allow them to focus on core business & product logic!
Requirements:
4+ years of product management experience, with at least 2 years focusing on developer infrastructure, internal platforms, or engineering productivity.
Strong understanding of modern software development stacks & practices including: APIs, AWS, microservices architecture, CI/CD pipelines etc.
You are passionate about solving complex technical issues and understand how great products work behind the scenes.
Strategic thinker with a strong focus on continuous improvement.
Why is your keyword. Youre curious about why things happen and constantly challenge how they work.
Proven ability to work cross-functionally with technical and non-technical teams.
Youre fluent in English with excellent speaking and writing skills
BS in computer science, engineering or equivalent experience
Bonus Points:
Hands-on coding or technical experience
Familiarity with observability tools
Previous experience with SaaS B2B products
How youll make an impact
Ensure our engineering teams are equipped with the tools, systems, and processes needed to deliver world-class products. Lead the vision and roadmap to pave the way to production and developer scale.
Define the business and technical requirements for products and features. Write clear and concise product specs, feature cards, and other product documentation.
Influence the companys technical strategy by prioritizing core infrastructure improvements that drive scalability and reliability.
Act as the bridge between technical teams and business stakeholders to ensure alignment and clarity.
Define and monitor KPIs to assess tools performance, measure success, and prioritize features for maximum impact.
This position is open to all candidates.
 
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16/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As we continue to expand and evolve, were looking for a Senior Product Manager to join our growing team and help shape the future of trust and security in the decentralized world.
Role Overview:
As a Senior Product Manager, you will be responsible for leading the development of core product features that enhance our on-chain security solutions. You will own the product lifecycle from vision to execution, ensuring the product aligns with our overall strategy and delivers value to our customers. Youll work closely with R&D, go-to-market teams, and customers, bringing together technical expertise, market insight, and leadership skills to deliver innovative solutions that meet the needs of the rapidly evolving blockchain space.
Key Responsibilities:
Own the Product Vision and Roadmap: Define and drive the product roadmap in collaboration with leadership and cross-functional teams, ensuring alignment with our overall strategic objectives.
End-to-End Feature Ownership: Lead the ideation, development, and launch of key product features, ensuring they are delivered on time and exceed customer expectations. Cross-Functional Collaboration: Work closely with R&D, engineering, and go-to-market teams to ensure seamless execution of product initiatives, managing trade-offs between customer needs and technical constraints.
Customer Focus: Build and maintain strong relationships with customers to deeply understand their pain points, use cases, and security needs. Leverage this understanding to inform product decisions and prioritize features that deliver the most value.
Data-Driven Decision Making: Analyze market trends, customer feedback, and competitive intelligence to make informed product decisions and identify new opportunities for innovation.
Drive Consensus and Communication: Act as the main point of contact between stakeholders, facilitating clear and effective communication across teams, including R&D, marketing, sales, and support.
Execution and Delivery: Prioritize rigorously, ensure timely delivery of product initiatives, working closely with engineering teams to track progress, manage risks, and communicate updates to stakeholders.
Thought Leadership: Stay ahead of industry trends, blockchain technologies, and security challenges, positioning us as a leader in Web3 trust and security.
Requirements:
Experience: 5+ years of product management experience, preferably in the cybersecurity or Blockchain/Web3 space.
Technical Expertise: Strong ability to understand and engage with the technological fundamentals of the product domain, with a preference for blockchain and Web3 technologies. Ability to collaborate effectively with R&D teams on technical requirements, system architecture, and product feasibility.
Proven Track Record: Demonstrated experience in leading features from concept to launch, with a focus on delivering measurable business impact.
Customer-Centric Mindset: Proven ability to gather and prioritize customer feedback, translating customer needs into actionable product features.
Cross-Functional Leadership: Experience working in a cross-functional environment, with a track record of collaborating across R&D, marketing, and sales teams to deliver successful products.
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to drive alignment and consensus across diverse stakeholders.
Analytical Skills: Ability to make data-driven decisions and leverage market insights to shape product strategy.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Required Senior Product Manager
About the Role:
In this position, youll play a critical part in advancing our mission! Here's your chance to:
Lead the strategy, discovery, and delivery of impactful products that solve real customer problems and drive measurable business outcomes. In this role, youll work at the intersection of customer insights, market analysis, and cross-functional collaboration to create innovative solutions that improve emergency response systems.
This position goes beyond execution. Youll focus on identifying opportunities, validating hypotheses, and delivering products that balance customer value, business goals, and technical feasibility. Youll be an integral part of our mission to transform how emergencies are handled.
Heres What Youll Be Doing:
Define Strategy: Develop and own the product vision and roadmap pertaining to the area of responsibility, ensuring alignment with our overall mission and strategy, market trends, and business objectives.
Customer Discovery: Engage directly with customers, end users, and stakeholders to uncover unmet needs, prioritize challenges, and shape solutions.
Market Research: Analyze market trends, competitive landscapes, and user data to identify opportunities and inform product strategy.
Collaborate Across Teams: Partner with design, engineering, marketing, customer success, and sales teams to ensure alignment, inspire innovation, and deliver high-impact solutions.
Deliver Outcomes: Prioritize measurable customer and business outcomes (e.g., user adoption, retention, satisfaction, and revenue growth) over simply delivering features.
Iterate & Optimize: Use data and customer feedback to refine products and ensure continuous improvement.
Advocate for Value: Ensure every product decision is guided by driving customer impact, while ensuring business viability and technical feasibility.
Find Product-Market Fit: Apply 0-to-1 product development skills to early-stage products, from initial discovery through go-to-market, with a focus on product-market fit and iterative validation.
Build New Businesses: Blend entrepreneurial thinking with product discipline, identifying strategic opportunities, engaging with users to uncover needs, and shaping the roadmap for scalable impact in a high-stakes environment.
Requirements:
To shine in this role, youll need:
Proven track record of delivering customer-centric, outcome-driven products
A strong technical foundation, able to collaborate closely with development teams to execute a shared vision.
5+ years of experience in strategic product management, ideally in a cloud-based B2B SaaS environment. Experience in GovTech or emergency technologies is a plus.
Strong ability to empathize with users at all organizational levels, from frontline call-takers to supervisors and decision-makers.
Skilled in conducting discovery interviews, synthesizing feedback, and identifying new areas of unmet needs that can drive new business opportunities.
Expertise in defining customer-centric strategies and roadmaps aligned with business goals and measurable outcomes, balancing short-term execution with long-term vision, while connecting strategy to organizational objectives.
Exceptional communication skills with experience managing cross-functional and external stakeholders and leading without direct authority.
Demonstrated ability to facilitate team success across interrelated product roles with cross-dependencies.
Strong analytical skills with experience using data to validate hypotheses, measure outcomes, and guide decisions.
Self-starter with a bias for action, comfortable in fast-paced environments and navigating ambiguity.
Experience working in a high-tech software development environment.
Expertise in VoIP and SIP voice platforms, cloud-native services, legacy 911 technologies, connectivity protocols, PSAP solutions, next-gen call-handling solutions, AI, and machine learning is an advantage.
This position is open to all candidates.
 
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4 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.
We’re looking for a Customer Experience Specialist with a rare blend of technical savvy, creativity, and exceptional communication skills to join our team. You’ll be the frontline of our customer experience—engaging with content creators around the world and helping them get the most out of our platform. This isn’t your average support job. You'll work across departments, master our product inside and out, and use your own creative instincts to solve problems, advise customers, and impact the product directly. If you're the type who loves learning new tools, writing clearly, and helping creators thrive—you’ll love it here.
Wake Up For This:
* Help content creators from all over the world through email and online chat
* Become a master of Artlist and Motion Array , including music and film licensing, web troubleshooting, and more
* Use your own creativity to offer clear, practical solutions
* Collaborate with Product, A&R, Music, Creative, Footage , and other teams across the company
What You'll Do: Engage with customers via chat, email, and screen share to resolve issues and guide their success Connect customer goals and challenges to platform features and workflows Collaborate cross-functionally with Product, QA, and Engineering teams to escalate bugs and verify fixes Create internal and external documentation for our knowledge base Advise users on features, updates, and best practices Investigate complex issues with creativity and persistence
* Be a voice of the customer , providing feedback to help shape the best possible version of our product You Bring These Traits: Ownership: You take responsibility and follow through with pride Curiosity: You're passionate about learning and researching solutions Solution-Oriented: You love finding answers and overcoming challenges Adaptability: You’re comfortable navigating new tools and unfamiliar issues Confidence: You question, suggest, and contribute thoughtfully Resilience: You handle setbacks constructively and keep growing Initiative: You’re proactive and resourceful, even in tricky situations Empathy & Communication: You connect well with people and explain clearly, kindly, and patiently
Why Join Us?
* Be part of a fast-growing company at the intersection of creativity and tech
* Work with a mission-driven team that values clarity, autonomy, and innovation
* Have a real impact on the product and user experience
* Collaborate with a wide range of creative departments
* Enjoy a flexible work environment and strong global support team
Requirements:
English at a mother-tongue level — written and verbal 2+ years of experience in customer-facing roles (SAAS)
* A descriptive and expressive writer who can communicate complex ideas clearly and with empathy Computer savvy – you pick up tools and systems quickly
* Experience with Adobe Premiere, DaVinci Resolve, and/or Final Cut is a big plus
* Knowledge of or passion for the video, creative, or AI industries is a strong advantage
* Familiarity with support platforms like Zendesk, Intercom, Salesforce etc., is helpful
* Motion Array user- An advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8250422
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're seeking a Senior Product Manager to lead our flagship product. This role is integral to enhancing and driving value through innovative marketplace solutions. In this pivotal role, you will drive strategic projects and collaborate across departments to deliver innovative solutions that elevate our product capabilities. Your leadership and vision will directly influence the evolution of Talent Marketplace, ensuring it remains the core driver of our business success.
Responsibilities
Drive product strategy and roadmap development for our flagship products.
Partner with engineering, design, customers and GTM to define product requirements and features
Lead user research initiatives to deeply understand customer needs and pain points
Translate customer insights into compelling product features and experiences
Define success metrics and use data to inform product decisions
Collaborate with marketing to develop positioning, messaging, and go-to-market strategies
Work with CS and sales teams to gather feedback and create enablement materials
Represent the voice of the customer throughout the product development process
Monitor competitive landscape and market trends to inform product direction
Manage product releases and communications to internal and external stakeholders.
Requirements:
5+ years of product management experience with a focus on innovative B2B or B2B2C solutions
Proven track record of delivering successful products and features
Experience working with cross-functional teams in agile environments
Strong analytical skills with ability to translate data into actionable insights
Excellent communication and storytelling abilities
Experience with customer discovery methodologies and user research
Technical background or ability to collaborate effectively with technical teams.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8228756
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
16/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.

Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.

You will
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to MineOS users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with Mines strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.
Requirements:
5+ years of experience managing Mid-Market and Enterprise customers in a B2B SaaS environment, with a strong track record in onboarding, relationship management, and project execution.
Proven ability to lead customers through the full lifecyclefrom onboarding to expansionanchored in a deep understanding of each customers desired business outcomes and building clear success plans to achieve them.
Skilled in relationship mapping across multiple stakeholders, including technical teams, champions, and executive sponsors, ensuring alignment and long-term customer health.
Strong organizational and project management abilities, with experience driving cross-functional collaboration to meet customer goals.
Excellent communication skillsboth written and verbalwith the ability to tailor messaging to different audiences and foster trust and transparency.
Confident leading strategic conversations, business reviews, and escalation handling with global customers.
(Optional. Advantage) High-level understanding of privacy regulations such as GDPR, CCPA, and the ability to translate compliance requirements into actionable steps for customers.
Proactive and resourcefulcomfortable operating in fast-paced, dynamic environments with evolving customer needs and priorities.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8219547
סגור
שירות זה פתוח ללקוחות VIP בלבד