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1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
We are looking for a Technical Support Engineer to join our growing Support team!
As a Technical Support Engineer, you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. Youll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions.
Responsibilities:
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges
Collaborate with the development team to escalate and resolve complex technical problems
Continuously gather feedback from users to identify common issues and suggest improvements to the product
Meet or exceed established performance goals
Stay up-to-date with product updates, new features, and industry trends to provide informed support
Requirements:
Technical background through education, bootcamps, or hands-on experience
2+ years of technical support or customer-facing technical experience
Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly
This position is open to all candidates.
 
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25/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements
Requirements:
13 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken).
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.
This position is open to all candidates.
 
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3 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Sr Technical Support Engineer - Cloud (GCS)
Your Career:
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact:
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.
Requirements:
Experience of minimum of 4 years in support roles
Required experience with Cloud Security
Required experience with AWS, Azure, and/or GCP
Knowledge in containers and Kubernetes concepts - Must
Hands on troubleshooting containers and Kubernetes
Experience using API
Knowledge of scripting languages, preferably Python, Bash and JavaScript
Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
Experience with Linux and Windows systems
Excellent written and verbal communication skills
Ability to work well is a diverse team environment
Experience with DLP, Data Patterns and data governance
Previous experience with Prisma Cloud or Cortex XDR (optional)
This position is open to all candidates.
 
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04/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a Technical Support Specialist to join our dynamic team. This role is pivotal in providing first-line and second-line technical support, ensuring smooth platform operation, managing escalations, and collaborating cross-functionally to improve user experience and operational performance.
The ideal candidate is hands-on, technically savvy and a process oriented mindset.
Key Responsibilities:
Provide Tier 1 and 2 technical support for customers, manage internal support issues for internal tools, software and services, manage user tickets, summarize sessions/issues, and resolve platform bugs promptly.
Monitor production incidents and errors, acting as the first response gatekeeper for issues and ensuring swift resolution.
Investigate and escalate complex issues to R&D/Product teams with full documentation and reproduction steps.
Assist in onboarding new customers by providing technical guidance, hands-on support and training through product setup and best practices.
Support new features releases with training and technical guidance.
Collaborate with product and engineering teams to relay user feedback.
Analyze recurring issues and recommend process or product improvements
Generate and maintain operational reports, support ongoing platform health monitoring, and provide ongoing support to cross-functional teams
Create and maintain support documentation, FAQs, and knowledge base articles.
Requirements:
3+ years of experience in a technical support or customer-facing technical role in a SaaS startup environment
Experience with Intercom, Jira or similar ticketing system
Strong troubleshooting skills in cloud-based systems, APIs, and browser/network debuggingSQL / Python (an advantage)
Proficiency with BI tools and reporting
Fluent spoken and written English and excellent communication skills Customer-focused mindset with patience, empathy, and a problem-solving attitude.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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03/06/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Technical Support Engineer to join our support teamsomeone who is passionate about networking and cybersecurity.

The ideal candidate is customer-focused and proactive, with a strong desire to help customers and partners resolve complex technical issues. In this role, you will apply your expertise in network and security troubleshooting to deliver high-quality technical support through chat, phone, and email.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
Requirements:
24 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
Experience working with security technologies such as IPSec, SSL-VPN, NAT
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Preferred Qualifications:

Experience with Cisco and Fortinet products
Familiarity with authentication protocols such as RADIUS and TACACS
Previous experience in a support role at an IT or cybersecurity company
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.
Requirements:
Minimum 2 years of experience in customer support or a customer-facing technical role (e.g. Technical Support, Customer Success, Professional Services).
Exceptional written communication skills with strong attention to detail.
Proactive problem-solver with a professional and empathetic approach.
Able to handle multiple customer service requests simultaneously while maintaining quality.
Fluent in English; additional languages are a bonus.
Comfortable working remotely with minimal supervision in a fast-paced environment.
Networking or Endpoint Security background required.
Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills.
Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
Ability to think outside the box and drive innovation that improves productivity.
Independent, responsible, and result-driven team player.
Advantages
AWS, GCP, or Azure experience
Experience with writing code and scripting
Notes
Travel required as needed
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.
Requirements:
Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
CCNA Certification or equivalent knowledge level.
Familiarity with VPNs, IPSEC, security protocols, and standards.
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
Excellent oral and written communication skills with a passion for working with customers.
Fluent English, both written and spoken - a must
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
Ability to work effectively and thrive in a fast-paced environment.
Ability to work with a globally dispersed, cross-cultural team
Team player
Commitment is required for a minimum of 5 shifts a week as well during weekends and public holidays.
Experience working with Cloud, SaaS technology provider- Advantage.
Previous experience as a Support Engineer (Tier 1 security companies) - Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking talented and passionate Data Engineer to join our growing Data team. In this pivotal role, you will be instrumental in designing, building, and optimizing the critical data infrastructure that underpins innovative creative intelligence platform. You will tackle complex data challenges, ensuring our systems are robust, scalable, and capable of delivering high-quality data to power our advanced AI models, customer-facing analytics, and internal business intelligence. This is an opportunity to make a significant impact on our product, contribute to a data-driven culture, and help solve fascinating problems at the intersection of data, AI, and marketing technology.
Key Responsibilities
Architect & Develop Data Pipelines: Design, implement, and maintain sophisticated, end-to-end data pipelines for ingesting, processing, validating, and transforming large-scale, diverse datasets.
Manage Data Orchestration: Implement and manage robust workflow orchestration for complex, multi-step data processes, ensuring reliability and visibility.
Advanced Data Transformation & Modeling: Develop and optimize complex data transformations using advanced SQL and other data manipulation techniques. Contribute to the design and implementation of effective data models for analytical and operational use.
Ensure Data Quality & Platform Reliability: Establish and improve processes for data quality assurance, monitoring, alerting, and performance optimization across the data platform. Proactively identify and resolve data integrity and pipeline issues.
Cross-Functional Collaboration: Partner closely with AI engineers, product managers, developers, customer success and other stakeholders to understand data needs, integrate data solutions, and deliver features that provide exceptional value.
Drive Data Platform Excellence: Contribute to the evolution of our data architecture, champion best practices in data engineering (e.g., DataOps principles), and evaluate emerging technologies to enhance platform capabilities, stability, and cost-effectiveness.
Foster a Culture of Learning & Impact: Actively share knowledge, contribute to team growth, and maintain a strong focus on how data engineering efforts translate into tangible product and business outcomes.
Requirements:
3+ years of experience as a Data Engineer, building and managing complex data pipelines and data-intensive applications.
Solid understanding and application of software engineering principles and best practices. Proficiency in a relevant programming language (e.g., Python, Scala, Java) is highly desirable.
Deep expertise in writing, optimizing, and troubleshooting complex SQL queries for data transformation, aggregation, and analysis in relational and analytical database environments.
Hands-on experience with distributed data processing systems, cloud-based data platforms, data warehousing concepts, and workflow management tools.
Strong ability to diagnose complex technical issues, identify root causes, and develop effective, scalable solutions.
A genuine enthusiasm for tackling new data challenges, exploring innovative technologies, and continually expanding your skillset.
A keen interest in understanding how data powers product features and drives business value, with a focus on delivering results.
Excellent ability to communicate technical ideas clearly and work effectively within a multi-disciplinary team environment.
Advantages:
Familiarity with the marketing/advertising technology domain and associated datasets.
Experience with data related to creative assets, particularly video or image analysis.
Understanding of MLOps principles or experience supporting machine learning workflows.
This position is open to all candidates.
 
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2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a Shopify Integration Engineer to lead the seamless integration of our Shopify App and front-end components into client Shopify stores. In this customer-facing role, you will directly engage with our top-tier brands to understand their Shopify store architecture and themes. You will provide expert guidance on the integration process and ensure flawless implementation. Collaborating closely with our New York-based Account Management teams, you will contribute to customer success and optimize store performance.



What You Will Do..
Serve as a technical advisor to customers, assisting with integration strategy and troubleshooting
Troubleshoot and resolve integration issues, ensuring system reliability and performance
Work closely with internal teams (Product, Marketing, Operations, and AM teams in New York) to identify business needs and implement suitable Shopify integrations
Provide technical support and training to customers on best practices for integrating Eko's product in their sales channels
Stay up-to-date with Shopify updates, third-party apps, and industry best practices to recommend new integration opportunities
Ensure security, compliance, and data integrity across all integrations
Requirements:
Experience: 2+ years of experience in Shopify development and integrations
Technical Skills: Proficiency in Liquid, JavaScript, HTML/CSS, and Shopify APIs (REST, GraphQL)
Problem-Solving: Strong troubleshooting skills and ability to debug front-end layout, styling and web performance issues
Customer-Facing Experience: Ability to communicate technical concepts to non-technical stakeholders and build strong relationships with clients
E-commerce Expertise: Understanding of e-commerce workflows, checkout customization, and order processing
Collaboration: Experience working with cross-functional teams, including Account Management teams
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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Location: Tel Aviv-Yafo
Job Type: Full Time
About the job
As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of our company's online advertising platforms and/or product partnerships.
You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of our company's partnerships, as well as develop product strategy and prioritize projects and resources.
The Global Business Consulting (GBC) team identifies partner growth and improvement via technical integration and product adoption. Within GBC, Technical Account Managers (TAMs) are technical consultants and relationship managers, deeply understanding a partner's business and technical needs.
In this role, you will use technical and partner skills to help build successful mobile apps and games on our company Play/Android. You will own relationships with executive technical leaders, understand their business needs, and translate them into technical requirements and solutions. You will consult internally, applying technical knowledge to translate business needs into technical solutions. You will also use relationship skills, technical credibility, and partnership insights to mobilize internal resources (e.g., analysts, specialists, product management, engineering, support) to deliver excellent partner care.
Responsibilities
Provide technical guidance, timelines, milestones and best practices to mobile app and game developers to accelerate and de-risk product adoption.
Create custom and repeatable solutions through partner requirements gathering and mapping, solution strategy formation, scoping, development and testing.
Collaborate with product and engineering teams to validate product bugs and drive towards resolution.
Engage partners in business growth opportunities enabled by new feature rollouts and technical optimizations.
Develop best practices and assets based on learnings from partners engagements to help support and scale initiatives.
Requirements:
Minimum qualifications:
Bachelors degree in Computer Science, Engineering, a related technical field or equivalent practical experience.
5 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
5 years of experience in technical troubleshooting, and managing internal/external partners or customers.
5 years of experience in a partner-facing role, supporting partner needs, managing executive stakeholders, driving partner technical implementations and adoptions.
Preferred qualifications:
Masters degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
8 years of experience in managing projects and working with analytics, software coding, or customer-side web technologies.
Experience in translating business requirements into technical solutions with excellent communication, presentation, problem solving and management skills.
Experience with programming in Java, Kotlin, C++, REST APIs or SQL.
Experience in developing mobile apps or games.
Experience in the commerce industry with knowledge of billing and payment systems.
This position is open to all candidates.
 
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29/05/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a highly skilled and versatile Backend Engineer to join our development team. As a Backend Engineer, you will be responsible for designing, developing, and maintaining the backend infrastructure and components of our platform. As part of your role, you will also work on the frontend aspects of our platform and collaborate with stakeholders and cross-functional teams to optimize full-cycle system performance


Responsibilities:
Design, develop, and maintain backend systems and APIs to support our web applications
Implement and optimize data storage solutions, including databases, to ensure efficient and reliable data management
work closely with front-end developers to integrate backend functionalities and ensure a seamless user experience
Collaborate with product managers, stakeholders, and cross-functional teams to gather requirements, translate them into technical specifications, troubleshoot and resolve backend-related issues, and optimize system performance
Requirements:
Bachelor's degree in computer science, Software Engineering (or equivalent work experience) - must
4 years of experience as a software engineer with hands-on production experience working in the backend side of complex systems
Experience with cloud services (GCP/AWS/Azure)- must
Strong proficiency in at least one backend programming language (e.g., Go, JAVA or C#) and associated frameworks
Hands-on experience in the following technology stack: Kubernetes & Helm, Elasticsearch
Experience with relational databases (PostgreSQL- advantage), and ability to design efficient schemas and write optimized queries
Strong problem-solving skills and ability to work both independently and as part of a team
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Low-level understanding of network protocols and Windows internals- advantage
This position is open to all candidates.
 
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