As a Field Service Engineer you will become a part of the Israel Field Service team, servicing Electron Microscopes (TEM/SEM/ Dual Beam Systems).
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.
What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations.
Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
Producing timely and accurate reports of your activities: e.g., service reports and expense reports
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Requirements: How will you get here?
Must have a B.Sc or M.Sc degree or equivalent qualification in Electrical or Electronics Engineering.
2 - 3 years hands on technical experience installing, solving, repairing and calibrating sophisticated analysis tools is preferred (e.g: SEM, TEM, FIB, XPS, MRI or similar). Recent graduates and practical engineers (with 5+ years field experience) will also be considered.
Knowledge of Electron Microscopes is an advantage but not a requirement.
Strong analytical, trouble shooting and problem-solving abilities with excellent hand-eye coordination and manual dexterity.
Strong communication skills with fluency in English (verbal and written)
IT literate, including TCP/IP networking.
A strong team contributor who is able to work remotely and connect with colleagues in the region.
Driving license required.
This position is open to all candidates.