Join our Futures team as a Staff Product designer. The Futures team develops and incubates emerging technologies, user experiences, and capabilities that will transform the future of our customers, products, and business. Our work focuses on solving problems for our customers, small businesses and consumers, with technologies such as AI and leading edge fintech. We work with teams across us to influence and contribute to our business and strategy. In this role, you will have end-to-end responsibilities from spearheading to launching the next generation of customer experiences and capabilities for our current and future customers. You will be part of a small multi-talented team of engineers and product managers, incubating trajectory changing experiences and services for us.
Responsibilities:
Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms.
Take ideas and concepts, and visualize them in such that they are communicated effectively and compellingly for internal leaders, partners and customers.
Turn visions into concepts and translate those concepts into designs that illustrate simplicity, despite complexity of the system.
Directly responsible for delivering User Experience visions, UI specifications, wireframes and prototypes.
Collaborate effectively with researchers, product management, development, marketing, and other team members.
Use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you, and inspiring others to want to work with you.
Participate in and foster the Experience Design Community and mentor junior members of the design team.
Four-year degree in Human Computer Interaction, graphic design, or other relevant field. Graduate degree a plus.
Requirements: 7+ years of interface design experience in delivering high-volume, high-profile or award-winning web sites or products; preferably experience with SaaS and mobile products.
Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research. Seasoned in Agile development processes.
Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles.
Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use.
Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change
Effective communicator, presenter, and negotiator.
Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner.
This position is open to all candidates.