דרושים » שירות לקוחות » Sales Engineer

We are looking for a Escalation Engineer.
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

We are seeking a Solutions Engineer to become an integral part of its team, dedicated to offering technical guidance and assistance. The ideal candidate will have the chance to cultivate connections with pivotal clients and play a crucial role in advancing the sales of our products. If you aspire to collaborate closely with our sales, product and R&D team, delivering technical expertise, demonstrations, and solutions to our customers, we would love to hear from you!

What will you do?

Providing technical guidance and support to prospects and customers
Explaining products and services to customers and work closely with them to understand their technical requirements and translate them into effective solutions
Assisting with product demonstrations, presentations and webinars
Provide training to clients, both in person and remotely, to ensure they can effectively use our products.
Respond to technical inquiries and provide in-depth information to clients
Support the closing of deals by addressing technical concerns and objections
Gather feedback from clients and the sales team to help improve our products and services

Were looking for a Sales Engineer with a strong technical background to join the growing Enterprise team.
In this role, youll serve as a trusted technical advisor, working closely with enterprise clients to understand their technical needs and design scalable, customized solutions on the platform. Youll engage in technical discovery, solution design, and implementation guidance, ensuring that enterprise clients can seamlessly integrate the company into their ecosystems.
Lead technical discovery with enterprise clients, analyzing their requirements, existing systems and technical constraints
Architect and design scalable solutions, providing guidance on best practices for integration with identity providers, CRMs, payment gateways, cloud platforms and other enterprise technologies
Work hands-on with APIs, web technologies (HTML, CSS, JavaScript), and enterprise authentication protocols (SSO, OAuth, SAML)
Act as a technical consultant during sales and implementation cycles, ensuring clients achieve a seamless and efficient deployment of our solutions
Develop proof-of-concept implementations and conduct technical demos to showcase our capabilities
Collaborate closely with product and engineering teams, advocating for enterprise client needs and influencing future platform enhancements
Build strong relationships with key stakeholders at client organizations, ensuring their needs are met, helping to secure long-term partnerships and offering ongoing support and troubleshooting assistance.

IL CSM - Consumer Tech
Responsibilities:
Team Intro
Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in our external narrative in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to enable faster, earlier detection and diagnosis of blood-related diseases, ensuring patients receive timely treatment and improved outcomes. We are a collaborative, global team, and every individual at plays a role in our life-saving mission.

About the role
We are seeking a highly skilled Presales Engineer to support our global sales efforts by providing technical expertise and guidance in pre-sales engagements.
In this role, you will be a key member of the presales team, bridging the gap between our technical solutions and customer needs in the healthcare and medical device industries. You will work closely with hospital IT teams, laboratory administrators, and compliance officers to demonstrate the security, interoperability, and regulatory alignment of our solutions, supporting commercial success. This role requires a strong background in IT infrastructure, cybersecurity, and data protection.

What youll be doing
Presales technical support: Assist the sales team in understanding customer IT, security, and compliance requirements, presenting tailored solutions that align with their needs
Cybersecurity and compliance advisory: Inform customers how medical devices and IT solutions comply with global healthcare regulations, such as HIPAA, GDPR, FDA 21 CFR Part 11, and ISO 27001
Technical demonstrations and proof-of-concepts (POCs): Demonstrate the security and IT capabilities of our solutions to key stakeholders
Tenders and compliance documentation: Contribute to the preparation of technical responses to RFPs, security assessments, and vendor risk questionnaires
Cross-functional collaboration: Partner with R&D, product management, sales, and compliance teams to ensure our solutions align with technical and regulatory requirements

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

Were looking for a Solutions Engineer  to join us and spread the power. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience. Responsibilities:
* Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdges solutions to help achieve customers' business goals.
* Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
* Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
* Develop and maintain a deep understanding of client needs and drivers and align GeoEdges technology to support those needs.
* Provide training and education on our products and new features through demos, webinars and training.
* Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
* Work with internal stakeholders to support and drive successful renewals.
* Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
* Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
* Own your accounts, build the relationship with the technical and management teams and with C -level executives.

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users.

This role is part solution architect, part trusted advisor, and part strategist. Youll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users.

Were looking for a builder. Someone with an owner's mentality whos eager to shape what customer success looks like. Someone who understands that start-ups grow fast, and wants to grow with us.

What Youll Do:
Own the Relationship
Be the go-to person for your customersdeeply understand their needs, priorities, and technical setup, and ensure theyre always protected.
Lead Onboarding and Integration
Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
Advise and Educate
Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
Be Technical, Not a Developer
You wont be writing production codebut youll need to be able to read it, test API calls, and debug integration issues with your customers. Think integrator level, not engineer.
Be Proactive
Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
Collaborate Cross-Functionally

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.
About the Position
As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.
You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.
Key Responsibilities
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.