דרושים » עבודה ראשונה » Customer Support Specialist

Our team is growing, and we're looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction with us is a positive one, contributing to our world-class support team and making a real impact on our customer experience.
About Us:
A fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, weve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. We pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."
Who are you?
We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues. If you're a motivated self-starter who enjoys helping customers and unraveling technical challenges, this role could be for you! Youll dive deep to solve problems, guiding clients through technical solutions, and ensuring they get the most out of us. If this sounds like you, we'd love for you to join us as a Customer Experience Specialist!
Job Overview:
As a Customer Experience Specialist, you will be our customers' first line of support. Youll work with team members closely in different product area groups, together with engineering teams, customer success teams, and professional service teams to troubleshoot and resolve technical issues, identify product bugs, and escalate complex cases. You will also provide education to customers, enabling them to leverage our platform to its fullest potential.
Our goal is to provide a solution to any problem a customer might encounter while delivering a delightful customer experience to ensure every interaction with us is positive and productive.
Key Responsibilities:
Offer technical support and solutions via email and Zoom sessions
Troubleshoot and investigate customer-reported issues and escalate when necessary
Collaborate with internal teams to resolve complex cases
Develop and maintain knowledge content for both the Help Center, Communit, and internal teams.
Contribute to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to reach a shared common goal
Proactively anticipate and solve customer challenges, ensuring consistent high-quality service.

We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions. This role is more than just troubleshootingit's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.

What You'll Do:

Customer Support & Troubleshooting:

Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:

Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:

Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:

Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Onboarding Specialist. In this role, you will play a pivotal role in providing exceptional customer service to high-tech employees, ensuring a smooth onboarding experience and matching their financial needs with our technological services.
What You'll Be Doing:
Conduct professional Zoom meetings with high-tech employees to understand their financial needs and assess compatibility with our company's technological services.
Collect and process personal data, ensuring all necessary documentation, including financial powers of attorney, are completed accurately and efficiently.
Demonstrate a genuine interest in customer satisfaction, going above and beyond to exceed their expectations and address any concerns or questions they may have.
Leverage your experience in customer service or sales in the financial field to build rapport and establish long-term relationships with clients.
Utilize excellent verbal and written communication skills to effectively convey complex financial information in a clear and concise manner.
Demonstrate intellectual sharpness and high digital skills to navigate our systems and provide efficient and accurate support to customers.

We are looking to fill a vital role in our Customer Support team that is pivotal to the success of our customers' accessibility efforts. This position will start as a hands on keyboard Support Engineer with the end goal of shaping and managing the global team.

You will be joining a team of highly professional and innovative support and solution engineers that are driven by passion for the domain and the mission of the company.

Your Impact:
Provide expert technical support to customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
Educate and empower customers by creating code/framework examples and documentation.
Act as a bridge between customers and product and engineering teams, gathering feedback to help prioritize and improve product features.
Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency.
Build a first in class support team.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

You will:
Working Sunday Thursday 08:00-17:00, 5 days a week.
Hybrid work environment both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote the company`s Cultural Values through both behavior and attitude, including being an advocate for team members.

We are looking for an experienced Business Analytics Solution Consultant to become a trusted technical advisor for our customers. Solution Consultants are part of a Professional Services team that guides our customers through their analytics and BI implementation journey. Solution Consultants are responsible for implementing Sisense solutions to meet customers business and technical needs and achieve successful project outcomes.

Responsibilities

As a Solutions Consultant, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Educate customers of all sizes on the value proposition of Sisense and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
You will own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
Share the voice of the customer to influence the roadmap of new features and services for the Sisense platform.
Create and capture best practices, technical content, and new reference architectures (e.g., white papers, code samples, blog posts).
Evangelize and educate about Sisense technology (e.g,. workshops, user groups, meetups, public speaking, online videos or conferences).
Develop areas of depth in technical domains relevant to your interests and customer outcomes.
Perform solution reviews, migrations, upgrades, and other solution architecture activities for various customers.

Customer Care Expert - German Speaker (Evening Shift)
Job Description
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!
Job ID: R_103854
You will:
Working Sunday Thursday 08:00-17:00, 5 days a week
Hybrid work environment both home and office
Interact with customers & provide exceptional customer service experience
Multitask between different communication channels Calls, Chats & Emails
Provide answers by identifying problems, researching, and guiding the customer through the correct steps
Coordinate with management team members to resolve escalated clients and/or customer issues
Improve customer experience, encourage organic growth & creating engagement
Promote the Cultural Values through both behavior and attitude, including being an advocate for team members.

Be a point of contact for Mid-tier viewers and agencies.
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Record the issues users are experiencing in task tracking tools.
Gather feedback and propose improvements to the user experience
Achieving good results in personal KPIs and helping teammates do the same.