Welcome to our company, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.
Who We're Looking For - The Dream Maker
Were searching for a dynamic Onboarding and Implementation Manager to lead client onboarding and integration, ensuring a seamless and impactful experience. This role is perfect for someone who thrives at the intersection of technical expertise and client engagement, guiding businesses through smooth implementations while optimizing their success. Youll be the go-to expert for integrating solutions, providing hands-on support, and driving long-term value for our clients. If youre passionate about creating streamlined onboarding processes, solving complex integration challenges, and delivering exceptional client experiences, we want you on our team!
Your Arena:
Client engagement and solution design - Collaborate with clients to define requirements, design integrations, and drive business value. Act as the primary technical contact, ensuring alignment on design choices and overseeing implementation.
Onboarding and project leadership - Lead the end-to-end onboarding process, customizing workflows for each client. Maintain regular communication, schedule meetings, address challenges, and ensure a seamless transition from initiation to completion.
Technical support and integration - Provide hands-on support across development and integration projects. Design, implement, and maintain scalable integration solutions that connect internal and external systems while ensuring adherence to best practices.
Training and knowledge - Serve as a knowledgeable and trusted advisor for our company's products, resources, and training options as needed to drive use case execution during the onboarding phase.
Special projects and process improvement - Drive continuous improvement by leading special projects and refining onboarding and implementation processes.
Requirements: 3+ years of experience in a customer-facing role, in onboarding or technical account management within the eCommerce or fintech industry - Must
Proven project management skills, with a proven track record of leading complex projects to successful completion - Must
Technical proficiency in APIs, webhooks, CRMs, and integration tools, with the ability to troubleshoot and guide clients through implementation - Must
Native level English - Must
Familiarity with chargeback management or eCommerce payment processing - Advantage
Excellent communication and interpersonal skills, with the ability to effectively convey and present technical concepts to both technical and non-technical audiences.
Proactive problem-solving abilities and a strong attention to detail.
Able to work independently with limited direction in a fast-paced and unpredictable environment while taking ownership with little guidance.
Bachelors degree in Business Administration, Computer Science, or a related field.
This position is open to all candidates.