We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are seeking a talented PreSales Engineer to join our team, with a focus on the companys StorageGuard product line.
Founded in 2005 by storage and data protection experts, we are the leading provider of security solutions to safeguard the Storage & Backup systems of large enterprises against cyberattacks. We are proud to serve leading organizations worldwide, including many of the worlds top banks.
Key Responsibilities:
Act as the technical advisor and strategist for the US Sales team.
Work with the US sales team to build and progress an opportunity pipeline, secure new clients and ensure renewals and growth.
Conduct the full range of customer-facing pre-sales activities, including: presentations, product demos, consultative solution selling, requirements analysis, proof of concept activities, competitive analysis, and technical deep-dive sessions to support sales activities.
Engage with existing and potentials customers through online and in-person meetings, and represent the company in seminars, conferences and workshops as necessary.
Maintain knowledge as an industry expert regarding products, solutions, technical services, competitive activities and trends relevant to our business; be at least as informed as the customer, and able to quickly understand customer requirements and move a customer to the opportunity stage.
Perform an oversight role for large, complex customer engagements where appropriate.
Meet training and certification requirements for selected vendors and technologies when necessary.
Full-time position
Work from the office during Monday to Thursday | significant overlap with US time required (e.g. ~1pm-10pm)
Office Location: Tel Aviv.

We are seeking a highly skilled, motivated, and customer-focused Customer Engineer to join our team.
As a Customer Engineer, you will be responsible for providing technical expertise, support, and guidance to our valued customers. Your primary goal will be to ensure customer satisfaction by delivering excellent service, troubleshooting complex technical issues, and implementing effective solutions. You will also play a crucial role in driving revenue growth by providing technical expertise and support throughout the sales process. You will collaborate closely with the sales team and engage with prospective customers to understand their needs, present solutions, and demonstrate the value of our products or services. This position requires strong technical acumen, excellent communication skills, the ability to effectively articulate complex concepts to both technical and non-technical audiences, and a passion for delivering exceptional customer experiences.
Responsibilities:
Collaborate with the sales team to identify and qualify potential customers, and actively participate in the sales process from discovery to closing deals.
Conduct product demonstrations and deliver compelling presentations that effectively showcase our products or services' features, benefits, and value propositions.
Understand customer requirements and business challenges, and develop innovative solutions tailored to their specific needs.
Provide technical expertise and guidance to customers, addressing their questions, concerns, and objections during the pre-sales phase.
Prepare and deliver technical proposals, solution designs, and product specifications that meet customer requirements and align with industry best practices.
Collaborate with the product development and engineering teams to provide feedback on product enhancements, identify opportunities for improvement, and stay updated on the latest product releases and updates.
Conduct proof-of-concept (POC) activities to demonstrate the feasibility and effectiveness of our solutions, ensuring customer satisfaction and building trust.
Stay current with industry trends, emerging technologies, and competitive landscape to effectively position our products or services against competitors.
Attend industry events, conferences, and trade shows to represent the company and actively engage with potential customers.

We are looking for a Customer Support Engineer.
As a Customer Support Engineer, you will:
Be in charge of our customers happiness by delivering amazing service.
Become a product expert who knows the ins and outs of everything we has to offer.
Proactively identify opportunities and optimization points to help our customers grow.
Act as the voice of the customer by giving feedback and insights to the rest of the company.

we are looking for a Post-Sales Enablement Manager
ROLE AND RESPONSIBILITIES
Employee Onboarding: Develop and oversee a comprehensive onboarding program for each function in the team globally.
Process Alignment: Act as a liaison between different regions to ensure alignment and effective implementation of processes.
Knowledge Management: Capture, organize, and make insights repeatable, ensuring that valuable learnings are shared and utilized effectively.
Gap Analysis: Identify gaps within teams and formulate lesson learned and action plans to address and close these gaps.
Career Development: Build and implement a career development program tailored to the specific needs of different functions within the post-sales teams.
Implementation Methodology: Manage the ongoing evolution ' Implementation Methodology, ensuring its relevance and effectiveness.
Playbook Development: Build repeatable implementation playbooks to enhance team effectiveness.
Program Management: Oversee internal training programs and team routines, ensuring their successful execution.
Metric Definition: Identify and define key metrics to assess the effectiveness of all enablement material and programs.

We're looking for Technical Support Engineer as part of the Support Team, based at our technically advanced R&D Center located in Tel Aviv. As a member of the world wide support team, the Technical Support Engineer will provide product support services to Impervas customers and prospects.

We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.

Upon joining, you will help customers and users build their internal developer portal, setup integrations and configure self-service actions.

Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.

What you'll do:
we believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.

Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. you won't just build; you'll shape the future of developer experiences.

Who You'll work with:

As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.

You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.

Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.

Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.

Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience