If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

We are looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.
The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating strategic thinking, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.
About us
Our solution to addressing the unique needs of larger businesses in todays dynamic business landscape. When discovering freelance talent, we know you dont need just anyone to accomplish your project. You need the right person. Thats why our end-to-end solution curates exceptional freelance talent based on their skills. Need extra support? Our Business Success Team is trained to match you with the best fitting talent for your project. They are there to guide you through any step of the process, wherever and whenever you see fit.
What am I going to do?
Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Consulting, matchmaking and project management with relevant buyers
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the company`s and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Key Accountabilities include:
Customer Relationship Management:
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align our strategy to our most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership:
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth:
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management:
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and our Executive relationship management, customer support escalation point-of-contact, our-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance:
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

Required Customer Success Manager (w/ Freight Forwarding background)
The opportunity:
Weve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, were just getting started. As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are looking for a highly-technical leader with experience managing a distributed team and a solid understanding of several key technologies.


This is a Hybrid position open to candidates in the Israel area.

What You'll Do

Lead the IDP cloud SDET team and work with all the stakeholder teams to guarantee cloud software and deployment quality

Lead cloud test direction, test strategy, test design/development/execution and reporting

Hands-on design and development of test framework/tools and scripts to achieve test efficiency and productivity to ensure functionality, reliability, performance, scalability of cloud.

Work with other quality leaders to understand product quality and automation gaps and opportunities, customer engagement as it relates to quality, and continuously reviewing the impact of SDET work.

Support our cloud test platform as it relates to other test and pipeline activities

Hire, coach, and support engineers as needed.

We are looking for a Senior Technical Customer Success Manager.
Provide ongoing performance feedback.
Communicate with international partners (publishers) on a daily basis on their goals and needs.
Manage key publishers for growth and success.
Ensure that technical and business-related issues are handled quickly and appropriately.
Manage, prioritize, and oversee his daily tasks of the team.
Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
Work with our demand (advertisers) providers to maximize revenue.
Perform daily optimization on ad campaigns and Video units.
Analyze ROI based on deliverables and performances.
Work closely with our global Sales, Account Management teams, Product and R&D.

we are looking for a Customer Success Manager

The ability to understand our customers' industry and business, providing
solutions and strategic plans accordingly - especially working with tech companies in the US, Canadian and Israeli markets.
The ability to communicate & present work plans, Business reviews, road maps and use cases.
Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
Reach out methodologies- Ability to reach each stakeholder- when you dont have an intro.
Demonstrate and present a unique value proposition clearly, ROI-oriented- according to the listener.
Actively ensuring your book of customers reaches success and feel in success, by conducting professional QBRs based on business ROIs.
Ability to forecast & identify churn and upgrade opportunities for your account base.
Managing upsells & renewals with the account manager- Reach quarterly KPIs.

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Senior DevOps Cloud Engineer. Deep instinct is an innovative start-up that has a unique and game-changing software solution to protect Fortune 500 End-Point users against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW! You will take part in Developing, maintaining, and optimizing our products and their production environments. Play a key role in designing our transformation from a single tenant service to a high scale multi-tenant HA cloud native solution. Influence and optimize our software delivery lifecycle, Infrastructure as code, container orchestration, artifact managers, monitoring, and more while working closely with development and research teams.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
What kind of things we do? Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement. Partner with cross-functional stakeholders, including development, research, operations, quality assurance and security, to streamline processes. Provide guidance to development teams to improve performance and operability of the solutions they develop. Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality. Develop and continuously improve automation solutions to enable teams to build, deploy and test code efficiently and consistently. Ensure that systems meet business and customer needs for reliability and availability. Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution. Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.


Why Work With Us::
Deep Instinct , is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats. Deep Instinct Prevention for Endpoints . Prevention of malicious files at the endpoint is critical. Deep Instinct prevents known, unknown, zero-day, and ransomware from executing on the endpoint Deep Instinct Prevention for Applications. is an agentless, on-demand, anti-malware solution for the enterprise that is device and system agnostic. With our unique, industry-leading deep learning ap

We are looking for a creative, agile and impact-oriented individual to join our Solutions team! This is a rare opportunity to be on the front line of the Generative AI revolution, as it transitions from research to massive adoption.

As a Solution Architect you will discover and implement solutions to client needs using our developer platform, Studio. This is a hands-on role requiring a strong technical background and excellent interpersonal skills. You will use your technical skills to become an expert on Large Language Models (LLMs) and develop best practices for applying them to real-world problems. Most of your time will be spent working on strategic accounts, collaborating closely with the clients technical and product functions as a trusted advisor. You will be in a unique position to drive business outcomes and impact product development roadmap with insights and ideas you bring back from the field.

ROLE AND RESPONSIBILITIES
Gain an in-depth understanding of client goals and constraints and translate them into technical specifications.
Design effective solutions that meet the customer needs utilizing rich toolkit of models and APIs.
Lead the development of POCs for strategic accounts, working hands-on and orchestrating R&D efforts in other teams as needed.
Collaborate with account executives to drive successful sales processes, working together on accounts as an organic team.
Serve as the technical point of contact for account managers, providing technical expertise to support and expand relationships with existing clients.
Collect data, feedback and insights from your experience with clients to drive continuous improvement of our language models.
Identify challenges and opportunities and communicate them to product functions to guide roadmap decisions.
Develop and maintain a library of demos that showcase capabilities.