Location: Hybrid / Remote / Tel Aviv, Israel
Captain Up powers gamification, loyalty, and Real-Time engagement tools for the world leading
brands in iGaming, fintech, and digital entertainment. Our platform enables operators to
increase player lifetime value, boost acquisition and retention, and create immersive user
experiences through points, badges, challenges, levels, and mini-games all fully modular and
tailored to each brand.
As we continue to grow, we are looking for a strategic and energetic Customer Success
Manager to join our team and drive long-term success for our partners
As a Customer Success Manager, you will be the primary point of contact for our clients
post-onboarding. Your mission is to build strong relationships, ensure successful adoption of
Captain Ups platform, and maximize value for each client
Requirements: Key Responsibilities:
Client Relationship Management:
Own and manage a portfolio of strategic accounts, acting as the client advocate within
Captain Up. Foster long-term relationships and become a trusted advisor
3+ years of experience in customer success, account management, or client-facing roles
in a SaaS, martech, adtech, or gaming company.
[ Exceptional interpersonal and communication skills fluent in English (written
spoken).
Proven ability to manage multiple client relationships and complex projects
simultaneously.
Passionate about digital engagement, gamification, and data -driven decision-making.
Experience working with CRM systems, analytics tools, and product platforms; familiarity
with iGaming or regulated industries is an advantage.
Strong problem-solving skills and a proactive, hands-on attitude.
This position is open to all candidates.
