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We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

The Delivery Lifecycle (DLC) Manager is responsible for shaping, implementing, and embedding a consistent methodology for how initiatives are delivered across the organization. This role partners closely with product, engineering, and operations stakeholders to ensure alignment and accountability, and drives adoption of the defined process to achieve predictable, high-quality outcomes.
What you'll do:
Define the Methodology: Design and maintain a clear delivery lifecycle framework (stages, entry/exit criteria, governance model) that aligns with organizational goals.
Collaborate Across Stakeholders: Partner with Product Managers, Engineering Leaders, Operations, and Business stakeholders to ensure buy-in and consistent adoption of the lifecycle methodology.
Implement and Operationalize: Roll out the defined process across teams, including onboarding, training, and coaching to drive adoption and compliance.
Roadmap Planning Ceremony: Own and facilitate the roadmap planning process as part of delivery governancecreate templates, set agendas, align stakeholders, and ensure decisions and outcomes are documented and integrated into delivery tracking.
Monitor and Enforce: Track delivery adherence to the lifecycle framework, identify gaps, and ensure accountability at each stage.
Optimize Continuously: Gather feedback, review performance metrics, and iterate on the process to improve efficiency, visibility, and outcomes.
Reporting and Communication: Provide transparent reporting on delivery progress, risks, and dependencies to leadership and stakeholders.

We are seeking an experienced Java Software Developer to join our Core application Team. As a Java Software Developer, you will be responsible for designing, developing, and maintaining a software application that works with large scale systems that serve enterprises. The ideal candidate will have a deep understanding of Java and Big Data technologies and the ability to work in a fast-paced, dynamic environment.

You're invited to meet the R&D team here!

**Working in a hybrid model! ( two days from the office, three days from home**

Responsibilities:
Design, develop, troubleshoot, and maintain high-availability systems using Java.
Optimize existing services to be enterprise-grade and scalable, ensuring they meet the demands of high-volume usage.
Write high-quality, maintainable code and ensure that code is thoroughly tested and debugged.
Participate in code reviews and ensure that all code meets the standards set by the team.
Mentor other developers and provide guidance and support as needed.

We are seeking a highly skilled and experienced full-stack developer to join our team. As a Sr. FullStack developer you will be responsible for architecting, developing and enhancing all components of our SAAS solution.

**In this position, you will work in a hybrid model, which means you will spend two days at the office and three days working from home.**

What will you do?
Designing and developing our AppSec SAAS Platform from concept to deployment.
Collaborating with cross-functional teams to gather requirements and define project objectives.
Leading and championing proof-of-concept initiatives focused on artificial intelligence empowerment, demonstrating the feasibility and value of GenAI solutions for business challenges.
Developing efficient and reliable FE and backend systems using React, Go, Java and other related technologies.
Owning and Leading proof-of-concept initiatives focused on artificial intelligence empowering, demonstrating the feasibility and value of AI solutions for business challenges.
Optimizing application performance and ensuring scalability and reliability.
Creating and maintaining databases, writing efficient queries, and ensuring data integrity.
Conducting thorough testing and debugging to identify and resolve issues.
Collaborating with other developers and participating in code reviews to maintain code quality and best practices.
Staying up to date with emerging technologies and trends in software development especially focusing on GenAI.

Were looking for a passionate, creative, and highly motivated Product Designer to join our Mobile and Web Product teams.
The team is responsible for all aspects of product development for the Rider, Driver Apps, and Business platform, used by millions of users globally.
As a product designer, you will be involved in all the development aspects of wide range of products and features: from the initial research, user-journey design, wireframing, and prototyping to the launch and beyond. Youll be collaborating with other product designers, product managers, and engineers.
We expect you to be:
Owner of the product's overall look and feel.
Product thinker identifying and understanding users needs and new opportunities derived from them.
Problem solver taking complex problems and coming up with well-researched and elegant solutions based on the use of UX methodology.
Data-driven designer making design decisions based on data, user behavior, and measurable outcomes to ensure impact and continuous improvement.
Pixel-perfect freak compromising on the smallest details.
Team player demonstrating great interpersonal skills while interacting with the product managers R&D teams and other stakeholders.
Fast learner evolving fast, while being capable of learning from both success and failure.

We are seeking an Application Security Engineer to join our Cyber Team in our company. As an Application Security Engineer, you will be responsible for overall Application Security standards, guidelines, and requirements for different groups in our company. Your expertise in secure architecture, design, and SSDLC will play a crucial role in ensuring the security of our products and the protection of our sensitive financial data. This is a strategic position that offers an opportunity to shape and drive the security initiatives of our cutting-edge fintech solutions.
What youll do:
Review and approve secure architecture designs for new features and use-cases for our company customers, partners, integrators or in-house solutions, considering best practices, regulatory requirements and business objectives.
Collaborate with cross-functional teams (mainly R&D and DevOps/DevSecOps) to define security requirements and design robust security controls for systems, both on-prem and in the cloud.
Define CI/CD processes and gates, such as SAST, SCA, Secret scanning and image/containers scanning during CI and Runtime.
Provide technical guidance and expertise to internal teams in selecting and integrating in-house solutions or third-party vendors.
Stay up-to-date with the latest security technologies, threats, and trends, and provide recommendations for continuous improvement.
Serve as a subject matter expert on application security, providing guidance and mentorship to other teams in the company.
Assist in creating or researching for security solutions solving security challenges, both on-prem and in the cloud.

Were currently looking for a Product Analyst to support the Marketplace & Supply product areas , focusing on Drivers app & portal experiences, Consumer services and Marketplace tools.
As a Product Analyst, you will go beyond the numbersdefining, analyzing, and translating data into actionable insights about our business, users, and product features. Youll also design and analyze both randomized and non-randomized experiments to optimize performance
Youll work closely with Product Managers, UX Designers, Developers, Analysts, and stakeholders from other business units to drive key product decisions and shape the product strategy and roadmap.
The ideal candidate is passionate about product analytics, user experience, and applied statistics, with a strong drive to make an impact by leveraging both quantitative and qualitative insights to inform business decisions.
Key Responsibilities:
Conduct quantitative research to drive product recommendations, including cohort analysis, user personas, behavioral segmentation, forecasting, and impact analysis
Design and analyse randomised and non-randomised experiments to optimise product performance and understand user behaviour
Collaborate with cross-functional stakeholders to identify business needs and execute end-to-end analytical projects.
Deliver clear, effective presentations of insights to stakeholders at all levels, using visual representations of data.
Develop and automate reports; build and refine dashboards to provide scalable insights for multiple stakeholders.
Analyze our strategic position against competitors and provide insights that drive value and support our vision.
Define key metrics, analyze usage patterns, and solve challenges that hinder progress toward objectives and key results (OKRs).Lead independent research and develop new analytics methods during dedicated weekly project time.

We are looking for a Senior Go Developer with strong technical expertise, deep problem-solving skills, and a proactive, can-do attitude.

You're invited to meet the Mend R&D team here!

**Working in a hybrid model! ( two days from the office, three days from home. )**

What will you do?
Design and Develop scalable backend services for high-performance, distributed systems.
Troubleshoot and resolve production issues, ensuring reliability and efficiency.
Collaborate with cross-functional teams to integrate backend services into Mends security platform.

Were looking for a Software Developer Team Leader who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment.
What youll do 
Collaborate closely with Product, Design/UX, DevOps, and other R&D teams
Lead an autonomous team of software engineers who are working closely with product management for achieving business goals
Put special focus on developing the team
Provide technical authority to your team by demonstrating a hands-on leadership style
Be responsible for the overall design, development, architecture, code quality, and production environment deployment of your team.

We are seeking a hands-on Tech Lead to be the first technical hire for our newly formed ML team. This is a unique ground-floor opportunity to build something from scratch and have direct influence on the technical direction of our ML capabilities. This role combines deep technical expertise with foundational leadership, requiring someone who can architect solutions, establish technical standards, and lay the groundwork for future team growth. As our founding ML tech lead, you'll have the opportunity to shape our technology choices, define our technical practices, and build the fundamental skill set that will guide the team as we scale.
What youll do: 
Shape the technical foundation: As our first ML hands on hire, choose and establish the team's core technology stack, frameworks, and development practices together with the ML leader
Build from the ground up: Design and implement our initial ML infrastructure, data pipelines, and model deployment frameworks
Define technical standards: Establish coding standards, best practices, and processes that will guide future team members
Hands-on development: Lead by example through direct development and deployment of ML models and data science solutions
Partner with stakeholders: Work closely with business teams to identify initial ML opportunities and build foundational proof-of-concept models
Establish MLOps practices: Set up our model development, testing, deployment, and monitoring workflows from scratch
Recruit and onboard: As the team grows, play a key role in technical interviews and help onboard new ML engineers and data scientists
Create team culture: Help establish the team's technical culture, learning practices, and collaboration methods
Technology evaluation: Research and select the tools, platforms, and technologies that will form our ML tech stack
Document and share knowledge: Create foundational documentation and knowledge-sharing practices for the growing team.

We are seeking a highly skilled and experienced Team Leader to join our team. As a Team Lead, you will be responsible for architecting, developing and enhancing all components of our SAAS solution.

You're invited to meet the R&D team here!

**Working in a hybrid model! (two days from the office, three days from home.)**

Responsibilities:

Leading and managing a cross-functional development team to design and develop the AppSec SAAS Platform from concept to deployment.
Mentoring and coaching team members on technical skills, career development, and best practices in software engineering.
Driving strategic technical decisions for both frontend and backend systems.
Collaborating with stakeholders across departments to gather requirements, define project objectives, and ensure alignment with product & business goals.
Overseeing the development of efficient and reliable frontend and backend systems using React, Java, and other related technologies.
Leading and championing proof-of-concept initiatives focused on artificial intelligence empowerment, demonstrating the feasibility and value of GenAI solutions for business challenges.
Managing project timelines and resource allocation while ensuring optimal application performance, scalability, and reliability.
Establishing team standards for database design, query optimization, and data integrity practices.
Practicing quality assurance processes including code review, testing strategies, and debugging methodologies.
Fostering a collaborative environment that promotes knowledge sharing, continuous learning, and adherence to best practices.
Staying current with emerging technologies and leading the team's adoption of cutting-edge solutions, particularly in the GenAI space.

We are seeking a highly impactful individual who excels in individual contributions but also significantly elevates the team's overall performance. An Engineer with a can-do attitude who has what it takes to ship state of the art applications using cutting-edge technologies.
As an iOS Engineer, youll be joining a diverse team of professionals with some of the brightest, sharpest, and analytical minds.
You will have a huge impact on our products, taking full ownership of features E2E, and having a great influence inside the team, on both the rider and driver apps.
What you can expect from us:
You'll work with the latest technologies, including TCA, Swift UI, Swift Concurrency, and more
Work with a product team that maintains high UX/UI standards and a robust design system, making it easy to build elegant, consistent, and user-friendly features
Our apps heavily utilize RxSwift, and our team is at the forefront of RxSwift and Functional Reactive Programming (FRP)
We maintain very high standards of quality and stability, with our crash-free session rate typically at an impressive 99.98%
We automate a lot of tedious tasks like signing, releasing, localizing, and testing, freeing you to focus on developing awesome features
We foster a culture where self-initiative is encouraged, and developers are empowered to push their own ideas, not just work on planned tasks

We are looking for a Staff DevOps Engineer.
As a Staff DevOps Engineer, you will own production infrastructure across our cloud environments and work closely with platform, dev-infra and automation tests teams to drive operational excellence.
You need to be ready to lead cross-team initiatives, proactively identify areas for optimization, and define scope both for yourself and the team.
You will be responsible for:
Keeping production stable and working, having a dedicated team as a first line of support
Improvement of existing CI/CD processes based on the feedback from product and infra teams
Improving the organization's FinOps posture

Were looking for a Full Stack Team Leader who is a tech enthusiast with a drive for excellence and an out-of-the-box mindset to deliver business solutions in a complex payment environment.
What Youll Do
Lead an autonomous team of software engineers working closely with Product Management to achieve business goals.
Collaborate with Product, Design/UX, DevOps, and other R&D teams.
Provide technical authority through hands-on leadership and mentorship.
Drive the overall design, development, architecture, code quality, and deployment of your teams solutions.
Focus on developing and growing your team members.
Ensure engineering best practices (code reviews, testing coverage, agile methodologies).