Were looking for a Director of Operational Excellence to build and lead a centralized Product & Engineering Operations team.
In this role, you will lead the Operational Excellence team as both a people leader and systems builder: coaching and developing a high-performing team, designing practical processes people actually want to use, and partnering closely with Product and Engineering leadership to solve real operating problems, improve decision quality, and help us make better tradeoffs as the business scales.
Youll Own:
Team Leadership: Lead, coach, and develop a centralized Product & Engineering Operations team, setting clear expectations and raising the bar for operational excellence.
Process & Operating System Design: Design, build, and continuously evolve the Product & Engineering operating system, including workflows, governance, planning cadences, lifecycle standards, decision frameworks, templates, and handoffs. Create processes that are simple, scalable, widely adopted, and designed to enable speed - not bureaucracy.
Portfolio & Planning Operations: Create the structure for strong portfolio planning, capacity visibility, cross-pillar alignment, executive visibility, and leadership tradeoff discussions across product, infrastructure, reliability, security, and customer-driven work.
AI, Tools & Enablement: Use AI, automation, tooling standards, dashboards, templates, and knowledge systems to reduce friction, improve visibility, and make the operating system easier for teams to adopt.
Youll Solve:
Scale Without Bureaucracy: How do we introduce the right level of structure and consistency while preserving speed, ownership, and team autonomy?
Real Operating Problems: How do we identify the root causes of recurring friction, including unclear ownership, weak handoffs, decision delays, duplicated work, and planning gaps, and design practical solutions that stick?
Business Tradeoffs: How do we help Product and Engineering leaders make clearer tradeoff decisions across customer value, product innovation, reliability, infrastructure, security, quality, and speed?
Operational Signal Flow: How do we ensure customer, field, support, reliability, quality, and post-release insights consistently inform planning and prioritization?
Youll Impact:
Organizational Clarity: Create consistent operating rhythms, decision rights, workflows, and standards that help Product and Engineering work together more effectively.
Better Business Decisions: Improve our ability to make clear, timely, and well-informed tradeoff decisions as priorities, dependencies, and constraints become more complex.
Scalable Product Development: Build the systems, tools, templates, and governance needed for us to scale without losing speed or accountability.
AI-Enabled Productivity: Embed AI and automation into day-to-day operating workflows, helping teams reduce manual effort and focus more time on high-value work.
דרישות:
An Experienced Operational Excellence Leader: A senior leader with 10+ years in Product Operations, Engineering Operations, Business Operations, Strategy & Operations, or Operational Excellence in SaaS, product, or R&D-heavy environments.
A Strong People Manager: Someone with experience managing and developing high-performing teams, with a proven ability to coach, structure, and raise the bar for operational talent.
An Excellent Process Designer: Someone who knows how to design processes end to end: diagnosing the real problem, mapping stakeholders and handoffs, simplifying complexity, defining clear roles and decision points, creating templates and tools, driving adoption, and iterating based on feedback and outcomes.
A Business-Minded Problem Solver: Someone who understands that operations is not process for processs sake, but about solving business problems, improving decision quality, and helping leaders make thoughtful tradeoffs.
AI & Tech Savvy: Someone who naturally looks for ways to use AI, automation, data, and mod המשרה מיועדת לנשים ולגברים כאחד.