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We are looking for an action-oriented and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the total value of the offerings and services they have purchased from us, ultimately maximizing renewals and upsell opportunities.

This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with customers at senior levels and internal/external technical subject matter experts. Successful candidates will have outstanding communication skills, a proven track record of successfully interacting with customers regarding business and technical interests, and a solid technical background, especially AWS and Salesforce. The Customer Success Manager will have extensive experience managing key accounts and issues to completion with little or no direction and a passion for ensuring a world-class customer experience.

Summary of Key Responsibilities:
Become the trusted advisor and partner for our key accounts in IL.
Manage the post-sales customer journey for your book of business from Onboarding through Renewal and Advocacy, utilizing a growth mindset throughout to uncover upsell and cross-sell opportunities.
Partner closely with the customer executives and key stakeholders to ensure metrics for success are agreed upon and a mutual success plan of action is in place.
Meet regularly with customers to ensure the maximum value of the contract is being attained and continually verify and document customers' objectives, requirements, and value that they receive from our service.
Create key customer deliverables (presentation, recommendations, and risk mitigation plans).
Develop an understanding of each customers business and managed services needs, providing proactive recommendations that support the customers roadmap and vision.
Generate reports on our managed services offerings, providing insight and recommended next steps to maximize the customers ROI.
Strategically manage your portfolio via robust account plans - prioritizing your business book by renewals, expansions, and risk.
Be the voice of the customer inside the organization, driving process improvements and product roadmap decisions based on your frontline visibility of the key accounts.
Identify root causes of customer churn and possible client dissatisfaction and engage appropriate team members from cross-functional teams to help address underlying causes of churn and dissatisfaction.
Demonstrate your understanding of our offering, administrative procedures, and organization to effectively answer customers questions in a timely fashion.
Maintain an understanding of our competitor offerings (i.e., price, offerings, service, or solution) to communicate the advantages effectively.
Meet or exceed monthly and annual revenue objectives.

We are seeking experienced and highly motivated technologists with profound technical depth and exceptional interpersonal skills to join our team. In this critical AWS Solution Architect role, you will be instrumental in leading technical workshops and advising customers on pivotal architectural and strategic IT decisions. You will design highly scalable, flexible, and resilient cloud architectures that directly address our customers' unique business challenges.

As a trusted customer advocate, you will guide organizations in understanding and implementing best practices for advanced cloud-based solutions. A key focus of this position is connecting cutting-edge technology with measurable business value. The ideal candidate is passionate about cultivating deep expertise in AWS technologies and possesses broad knowledge of how applications and services are constructed using the AWS platform.

You will need strong customer-facing skills to effectively represent our company within a customer's environment, confidently leading discussions with senior personnel. Your technical background will enable you to easily interact with and guide software developers and architects. We are looking for an individual skilled in architecting robust, secure, and compliant cloud solutions that support mission-critical needs.

Summary Responsibilities:
Lead technical workshops and provide expert architectural and strategic IT advice to customers.
Ensure the successful building and migration of applications, software, and services onto the AWS platform.
Develop and present detailed solution documentation, such as High-Level Design (HLD) and Low-Level Design (LLD) documents, architecture diagrams, Statements of Work (SOWs), and compelling solution presentations, to both technical and non-technical stakeholders.
Educate customers on best practices to ensure their cloud solutions are optimally designed for successful deployment.
Collaborate with internal teams to ensure high-quality outcomes and customer success.
Capture and share valuable knowledge with our wider network of technical experts and the community.
Act as a crucial technical liaison between customers and our internal DevOps, FinOps, and account management teams.

We are seeking experienced and highly motivated technologists who combine technical depth with strong interpersonal abilities. In this pivotal AWS Solution Architect role, you will be at the forefront of technical workshops, providing expert guidance to customers on critical architectural and strategic IT decisions. You will be responsible for designing highly scalable, flexible, and resilient cloud architectures that directly address customer business challenges.

As a trusted advocate, you will guide organizations in adopting best practices for advanced cloud-based solutions. A key aspect of this role is connecting technology solutions with tangible business value. The ideal candidate possesses a strong passion for developing deep expertise in AWS technologies and a comprehensive understanding of how applications and services are built on the AWS platform.

You will represent us effectively within customer environments, leading discussions with senior personnel, and possess the technical acumen to easily interact with and mentor software developers and architects. We are looking for someone skilled in architecting robust, secure, and compliant cloud solutions.

Summary Responsibilities:
Lead engaging technical workshops and provide strategic IT and architectural guidance to customers.
Ensure successful construction and migration of applications, software, and services on the AWS platform.
Educate customers on best practices to guarantee their cloud solutions are designed for successful deployment.
Collaborate effectively with other teams to ensure quality outcomes and customer satisfaction.
Capture and disseminate knowledge to our broader technical expert community.
Serve as a crucial technical liaison between customers, our DevOps, FinOps, and account management teams.
Develop and present detailed solution documentation, such as HLDs, LLDs, architecture diagrams, SOWs, and solution presentations, to both technical and non-technical stakeholders.

Were looking for a Senior Salesforce Applications Specialist to join our team and help drive growth by owning and optimizing the systems and applications that power our Revenue Operations. This is a hybrid, individual contributor role, open to candidates based in Israel or Canada (4 days per week in-office, 1 day remote).

As a Senior Salesforce Applications Specialist, you will lead the design, implementation, and ongoing optimization of the applications and automations supporting our Marketing, Sales, Customer Success, and Finance teams. You will also champion our use of Agentforce and other AI tools to streamline processes, enhance data quality, and improve decision-making across the revenue lifecycle.

Key Responsibilities:
Cross-Team Alignment: Collaborate with Marketing, Sales, Customer Success, and Finance to align systems and data around unified go-to-market processes and goals.
Process Optimization: Analyze and refine workflows for lead routing, pipeline management, sales forecasting, and customer lifecycle management.
AI Integration & Enablement: Create and maintain AI agents using Agentforce to automate repetitive tasks, deliver insights, and accelerate execution.
Systems Ownership: Manage and configure key business tools (CRM, MAP, CS platforms, etc.) to meet evolving needs and drive performance.
Tool Evaluation & Implementation: Partner in selecting and rolling out new systems or features that enhance GTM efficiency and data flow.
Integration Management: Oversee integrations across platforms to ensure seamless data movement and process automation.
Data Quality & Governance: Maintain high data integrity across systems, establish best practices, and ensure clean, actionable information.
Analytics & Reporting: Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making.
Documentation & Training: Provide documentation and enablement to ensure end users can confidently navigate systems and workflows.
Project Execution: Lead system and process initiatives end-to-end, ensuring timely, effective delivery with strong cross-functional collaboration.

We are seeking a Senior Front-End Developer to lead, architect, and develop enterprise-grade React applications. In this role, you'll drive technical innovation, mentor junior developers, and create exceptional user experiences that impact thousands of users worldwide.

Responsibilities:
Lead Development: Architect and build scalable React applications using modern design patterns.
Technical Leadership: Drive key technical decisions and establish implementation strategies.
Mentorship: Share knowledge, mentor junior developers, and conduct thorough code reviews.
Performance Optimization: Ensure high application performance and adherence to best practices.
Documentation & Design: Contribute to technical documentation and provide clear design specifications for the team.