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The Architect leads the design and implementation of scalable Generative AI platforms and central services for AI, creating shared capabilities, tools, and frameworks that transform how builds, delivers, and operates products.

Beyond architecture, this role drives strategic, high-impact projects with powerful ROI that positively disrupt operations and elevate customer outcomes, improving efficiency, innovation, and product value across the company.

Key Responsibilities
Architect the AI Transformation Framework
Design and own the end-to-end architecture that enables the companys AI Transformation vision - spanning data, models, pipelines, APIs, and governance layers.
Define blueprints and integration standards to embed AI and automation throughout the SDLC, from ideation to delivery.
Build Generative AI Platforms and Central Services
Lead the design and implementation of the AI Enablement Platform and central AI services powering transformation initiatives such as Agentic Workflows and the Knowledge Hub.
Create scalable, secure, and modular AI components that can be leveraged across product lines and engineering domains.
Partner with infrastructure, platform, and security teams to operationalize LLM-based services, retrieval systems, and agentic automation flows.
Drive Strategic Transformation Projects
Lead cross-functional initiatives that deliver tangible operational and business impact - improving speed, quality, and cost-efficiency across the product organization.
Develop strong business cases and ROI frameworks to prioritize and communicate transformation value at the executive level.
Translate successful outcomes into reusable playbooks and AI cookbooks that scale across teams, roles, and product domains.
Technical Leadership and Enablement
Act as the senior technical authority and coach for AI transformation initiatives, guiding teams through architecture reviews, proofs of concept, and scale-up phases.
Mentor internal architects and tech leads to develop AI-native architectural competencies.

seeking a VP of Global Sales Operations to lead and optimize the companys worldwide sales operations. Reporting directly to the Chief Revenue Officer (CRO), this role will oversee a team of approximately 80 professionals and drive operational excellence across all sales territories, forecasting, goals, and compensation programs.
The ideal candidate will be passionate about expanding global market presence while increasing revenue and market share.

Key Responsibilities
Own all operational aspects of sales programs, ensuring effective pipeline management, forecasting, and territory planning.
Streamline processes so sales teams can focus on selling while leveraging tools for efficient deal closure.
Provide actionable insights, analytics, and reporting across revenue management teams.
Manage and optimize CRM (Salesforce) and forecasting tools (Clari, Anaplan) to track quota attainment and pipeline health.
Enhance lead-to-order processes and strengthen interfaces between field sales, marketing, and channel programs.
Collaborate closely with Finance, Marketing, MIS, and field leadership to ensure data accuracy and operational alignment.
Lead and mentor the Global Sales Operations team, fostering high performance and professional growth.

Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues

We are looking for a new Tier 3 Team Leader talent to join our team!

Key Responsibilities
Lead and manage a team of senior Tier 3 Support Engineers across EMEA/APAC.
Act as a technical mentor, guiding the team through deep investigations involving network protocols, VPNs, cloud integrations, and Linux systems.
Own escalations from high-value enterprise customers, driving resolution and ensuring customer satisfaction.
Collaborate cross-functionally with Product, R&D, Sales, and Customer Success to remove blockers and improve the customer experience.
Drive internal projects, process improvements, and training programs to scale the teams capabilities.
Support global initiatives and align with counterparts in the US to ensure consistent follow-the-sun support coverage.
Represent the customers voice internally, identifying trends, recurring issues, and areas for improvement.
Maintain a hands-on technical presence - this is a player-coach role.