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The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.

Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.

Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We are looking for a Director of Employee and Workplace Experience to join our Global Operations leadership team.

This leader will define and execute our workplace and services strategy for our Israel sites, ensuring our offices foster productivity, safety, and engagement. We are looking for someone with a strong service mindset - someone who treats employees as their internal customers and is passionate about delivering outstanding workplace experiences.

In this role, you will lead the teams responsible for employee-facing services in Israel, including Employee Experience, Employee Services, Facilities Management, and Security, while contributing to our global strategy. You will bring a data-driven, employee-centric approach, continuously improving both the experience and the supporting operations through insights and feedback.

Key Responsibilities
Lead and oversee the Employee Experience, Employee Services, Facilities management, and Security teams in Israel.
Develop and execute the workplace strategy for Israel, ensuring alignment with business objectives and employee needs.
Ensure delivery of high-quality employee-facing services, including facilities maintenance, space management, workplace services, and on-site experience.
Oversee security services, implementing safety protocols and business continuity measures.
Use employee feedback, insights, and workplace analytics to design and deliver initiatives that enhance engagement, well-being, and culture.
Serve as the main escalation point for employee experience and workplace-related matters in Israel.

We are looking for a hands-on DevOps Tech Lead to join our R&D organization and lead the design, scalability, and reliability of our SaaS platform - a large-scale, multi-tenant system fully operated on AWS (EKS, Lambda, S3, RDS, Kafka, Redis, and more).

The DevOps Tech Lead will be responsible for shaping our infrastructure roadmap, optimizing CI/CD, guiding engineers on best practices, and ensuring our system runs securely, efficiently, and at scale - while driving automation and intelligent operations, leveraging AI-assisted tools and observability.



Why Join Us:

Be a key player in scaling and modernizing a global cyber intelligence SaaS serving leading enterprises.
Collaborate with top-tier engineers and architects driving automation and intelligent operations.
Take ownership and lead initiatives that directly affect uptime, reliability, and efficiency.
Work in an environment that encourages innovation, experimentation, and adoption of AI and automation in day-to-day operations.

Systems Development Engineering (SDE) at our company is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We dont just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know its hard to control what you cant measure - so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of our company systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.
our company brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of our company-scale services. Come build things that matter.
The Managed Services Technology team plays a vital role in the Managed Threat Defense service delivery life-cycle. We are responsible for provisioning Security Operations (SecOps) and third-party security technology. This role focuses on deploying and integrating customer security technologies.
In this role, you will collaborate with enterprise clients, customers, internal stakeholders, and cross-functional teams to quickly and accurately provision and integrate SecOps and other customer-managed security technologies.
Part of our company Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
Responsibilities
Oversee the security technology provisioning lifecycle for new and existing customers.
Develop technical implementation plans based on customer expectations and shared information.
Facilitate project management and technical support during onboarding. Collaborate closely with customers and internal teams.
Collaborate with customers to triage and implement remediations and recommendations.
Document all implementation details and collaboration meeting notes in the internal tracking system.