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This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - dont miss it!
Order Management Team Lead - JD
The Order Management team handles the Order-to-Invoice processes, including reviewing submitted orders, processing them in ERP and CRM systems, activating licenses and invoicing.
As the Order Management Team Lead, you will be responsible for leading the team while remaining hands-on in providing high-quality support to both internal and external customers. You will own the end-to-end Order-to-Invoice flow, ensure operational excellence, and act as a key cross-functional partner across the organization.
Responsibilities:
Lead, manage, and develop the Order Management team, including onboarding, mentoring, and performance management
Own and oversee the full Order cycle, ensuring accuracy, efficiency, and compliance
Support the sales and customer success teams in all aspects of deal flow, from deal submission through finance approval, invoicing, and licensing
Serve as the escalation point for complex or high-impact customer and sales issues
Prioritize team workload and ensure smooth execution, especially during high-pressure end-of-quarter periods
Act as the main interface between Order Management and supporting functions: Finance, Sales & SalesOps, Legal, Customer Success and Operations
Ensure adherence to company policies, SOX compliance, and Revenue Recognition regulations
Drive process improvements, documentation, and best practices to increase scalability and efficiency
Maintain strong relationships with customers, partners, and internal stakeholders.

Imagine how your ideas and expertise can change a patients life. At our company, our Customer Service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, youll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you will make an impact:
Provides customer service support to customers utilizing effective relationship management skills.
Order Management:
- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Processing the orders of consignment stock
- Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
- Ship to creation and maintenance in address book
Complaint management:
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Coordination of FCA
Other:
- Advanced EDI administration
- May potentially act as a part of super-user network for JDE and SFDC
- Proactively developing ideas for improvement and leading related change projects
- May generate basic reports in reporting tools (e.g. Qlikview)
- Additional office duties such as archiving and categorizing relevant documents
- Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department.