לוח משרות דרושים מהנדס תמיכה

We are seeking a Professional Services Engineer to join our team.

Description:

An Solution Specialist responsible for providing post-sales services such as deployment, integration, training and consulting.
Assist customers to design and deploy the software in UAT and Production enterprise environments.
Assist customers with review and prioritization of IT misconfigurations detected, and with generating custom reports.
Provide technical assistance to partners and customers.
Work with large enterprise companies worldwide.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

Required IT Support Engineer
were the companys internal platform engineering team. were an innovative, dynamic team who are focused on security and available, scalable, and performant microservices. we use cutting-edge technologies such as opa, terraform, kubernetes, istio, and argo to solve complex problems related to distributed systems. were responsible for shaping the architecture of our backend microservices with a focus on complexity and security.
we define the companys system architecture, network and security standards, and maintain our global infrastructure. were responsible for the design, development, and operation of security services and components that engineering relies on to deliver solutions to the company.
as the dedicated it support for a subsidiary, youll wear two hats: youre a pro member of the global it team, but also a strategic partner for a subsidiary. you'll bridge between the subsidiarys needs and the companys internal platform engineering world. youll translate complex technical needs into fast, on-the-ground solutions, making sure the subsidiary has every tool they need to run full speed ahead without any friction and align them with the companys technical infrastructure.
in your day-to-day, you will:
be the go-to person for the subsidiary, ensuring employees are provided efficient and timely desktop and local infrastructure support
manage the end-to-end technical onboarding and offboarding for the subsidiary, guaranteeing new hires are integrated into both the company ecosystem and the subsidiarys specific cloud environments from day one
cloud & dev-ops support: manage and troubleshoot user permissions and environments for cloud-native tools (gcp, aws, github and etc) securing seamless access to the subsidiary team tools
monitor and respond to tickets with our agreed slas
supervise the subsidiarys it environment, including infrastructure, computers, end-users, and permission management
participate in global it projects while identifying specific opportunities to implement ai tools or automated processes that benefit the subsidiary workflow
we're a subsidiary, a newly acquired part of the company, on a mission to change how software gets built. our ai-powered platform empowers anyone to create custom software applications using natural language- no traditional coding required. operating like a startup within the company, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
we exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. whether you're launching a product, validating a concept, or exploring a hunch, the subsidiary helps you build it.
we're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.

We are looking for an experienced Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
Job Id: 25010
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities:
Provide technical support via chat, phone, and email to customers and partners
Assist customers with configuration, troubleshooting, and best practices
Manage support service requests end-to-end, ensuring issues are properly logged, tracked, resolved, and followed up in a timely manner
Perform fault isolation and root cause analysis for complex technical issues
Troubleshoot network and security-related problems across diverse environments
Review traffic captures to identify and resolve network or security issues
Collaborate closely with internal teams to ensure effective issue resolution and knowledge sharing.

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource.
Job Id: 23973
This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

we are looking for a Technical Account Manager 2.
A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available.
A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
What Youll Do:
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customers IT Operations environment on a regular basis and provide recommendations that will maximize value.
Be the customers advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success

Responsibilities
IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.