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Requirements:
What you should have:

5+ years of experience working in lab environment including strong hands-on expertise with networking technologies, including routers, switches, VLANs, routing protocols.

3+ years of experience managing technical labs, data centers, or large-scale infrastructure environments.

Proven experience leading technical teams in complex networking and infrastructure environments.

Strong understanding of networking concepts at CCNA/CCNP level or equivalent.

B.Sc. / M.Sc. degree in Computer Science, Electrical Engineering, Networking, or a related technical field - Advantage.

High experience on RF Systems such as CMTS/vCMTS on Docsis protocols - Advantage.

High experience on PON infrastructure, XGS, GPON, EPON technologies - Advantage.

Experience with Linux systems, VMware virtualization platforms, and monitoring tools such as Zabbix - Advantage.

Ability to operate effectively in fast-paced R&D and production support environments.

Self-driven, highly organized, and capable of learning new technologies independently.

Requirements:
To be a Technical Support Engineer you need
Must be an engineer, graduate with a degree in Industrial Engineering and Management
Minimum 1 year of experience in technical support, in a SaaS company or related field.
Understanding of information systems
Proficiency in troubleshooting and resolving software issues.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical individuals.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving and analytical skills with attention to detail.
Plus: Experience with ticketing systems and customer relationship management (CRM) software.
Native level English speaker.

Requirements:
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage
Hands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG Advantage
Scripting skills in one of the following: Python, Perl, Ruby - an advantage
Experience in SAAS B2B software companies - an advantage
Cultural Fit
Were seeking candidates who are hungry, humble, and smart. our company fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, wed love to hear from you.