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We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**

As a Customer Support Engineer , you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

Our culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.
You will be an essential part of this mission, using your technical expertise to demonstrate how our Data and Intelligence Platform can help customers solve their complex data challenges.
You'll work with a collaborative, customer-focused team that values innovation and creativity. You'll use your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward.
Join us in our quest to change how people work with data and make a better world!
The impact you will have:
Form successful relationships with clients throughout your assigned territory, providing technical and business value to our customers in collaboration with Account Executives.
Operate as an expert in big data analytics to excite customers about our company. You will develop into a champion and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the company Data Intelligence Platform.
Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the company community in your region by leading workshops, seminars, and meet-ups.
Grow your knowledge and expertise to the level of a technical and/or industry specialist.

we are looking for a Technical Support Engineer.
This combined position delivers end-to-end post-sales customer success by blending Professional Services (remote and on-site implementations, upgrades, and customer enablement) with Technical Support (Level 2/3 troubleshooting, incident ownership). The engineer owns the implementation delivery cycle and issue resolution cycle from initial report through reproduction and debugging, escalation to R&D/backline support when needed, and follow-up until solution delivery while maintaining high customer satisfaction.
Key Responsibilities:
Deliver Professional Services for AudioCodes solutions, including remote and on-site implementations, upgrades, and customer enablement activities.
Provide Level 2/3 technical support for AudioCodes customers and partners according to SLA across AudioCodes products (e.g., SIP/VoIP gateways, data networking, UC applications/appliances).
Own the problem resolution lifecycle: respond to trouble reports, perform remote sessions, troubleshoot and debug, reproduce issues in the lab, and drive resolution to closure.
Interface with backend support and R&D (L4) for advanced investigation and escalation; provide clear technical context, logs, and reproduction steps.
Document findings and actions clearly in tickets and produce customer-facing updates and status reports.
Ensure high Customer Satisfaction (CSAT) through effective communication, expectation management, and timely follow-up.
Administer external customer support accounts as required.
Participate in on-call rotations and support off-hours activities and installations when needed.
Contribute to technical documentation such as application notes, knowledge articles, and project documents.
May support pre-sales engineering activities, Proof of Concepts (POCs), and customer training when required.

We are looking for a Field Application Team Leader for our Application Engineering group. In this pivotal role, you will lead a high-performing technical team based in both Israel and North America. You will be the technical authority bridging the gap between our cutting-edge LiDAR technology and our global customers in the automotive, robotaxi, and smart infrastructure sectors.
As a Team Leader, you will ensure your team successfully performs demos and integrates our products into customer platforms, unblocks technical bottlenecks, and provides the feedback loop necessary for our R&D teams in Israel to maintain our market leadership.
What you'll do:
Team Leadership: Manage and mentor a global team of Application Engineers (IL & US). Define KPIs, oversee professional growth, and ensure seamless collaboration across time zones
Technical Strategy: Define the best practices for product demonstrations, field testing, and customer integration workflows
Bridge to R&D: Act as the primary technical interface between the field (North America) and HQ (Israel) product, engineering, and validation teams
Customer Excellence: Oversee high-stakes technical engagements with automotive OEMs and robotaxi providers, ensuring top-tier support and rapid issue resolution
Resource Management: Prioritize team tasks to support both existing customer maintenance and new business opportunities (Sales support)
Hands-on Oversight: Jump into complex technical "firefighting" when necessary, providing expert guidance on HW/SW troubleshooting and system integration

We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in ourWorkforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:

* Install and upgrade the customer environments with our solution
* Provide technical assistance to customers
* Diagnose and troubleshoot software and hardware-related issues
* Deliver solutions to resolve customer concerns effectively
* Keep accurate records and document customer issues and resolutions
* Collaborate with internal teams for efficient problem resolution

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

We are looking for a Product Support Engineer for our End User Customers, you will play an integral part in building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and
Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers.
Key Responsibilities:
Become a focal point for technical issues for our clients and make sound decisions quickly.
Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency.
Understanding and documenting the customers requirements, managing expectations, and providing excellent customer service.
Analyzing customer feature requests and forwarding them for higher-level escalations.

We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
our company provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.
What your essential role in the team will be:
Handling customer requests in a professional customer-oriented approach through our different support channels
Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
Working in a cross-functional environment along with other departments
Analyzing and listening to call logs, spotting common trends and underlying problems
Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
Configure Sip phones on Windows, Linux, and mobile OS
Set up new user accounts and profiles and deal with password issues
Diagnosing software faults or Communications errors.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring a seamless service experience for the companys mission-critical customers.
The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence.
Responsibilities:
Customer support Engineer.
Provide top-quality support for the company's customer service experience via phone, email, and online chat.
Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices.
Gain and maintain full knowledge of the company's' products and flows.
Support Sales Engineer on site as best advisor when needed.
Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.

we are looking for an experienced Technical Support Engineer to join our Customer Success team.
In this role, you will be the front line of our companys customer experience, working directly with customers to troubleshoot complex technical issues, provide timely solutions, and ensure a seamless experience across our platform. You will collaborate closely with Product and R&D teams to resolve bugs, improve usability, and help shape the product roadmap. This role is ideal for someone who thrives on problem-solving, enjoys working directly with customers, and wants to make a tangible impact in a fast-paced SaaS startup environment.
About us
The company Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia Capital and Cyberstarts, our company uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.
WHAT YOU WILL DO
Customer Support & Case Management
Manage incoming support tickets and technical inquiries through the ticketing system, ensuring timely responses and resolutions that meet or exceed defined SLAs.
Investigate and troubleshoot customer issues across the platform, integrations, APIs, and data pipelines.
Provide clear and consistent communication to customers throughout the lifecycle of a case.
Customer Advocacy
Serve as the voice of the customer internally by identifying patterns, recurring issues, and improvement opportunities.
Escalate complex technical issues and collaborate with R&D and Product teams to resolve bugs and address feature gaps.
Cross-Functional Collaboration
Work closely with Product, Engineering, and Customer Success teams to ensure customer feedback and issues are prioritized appropriately.
Assist in validating fixes and communicating updates back to customers.
Documentation & Self-Service
Create and maintain high-quality documentation, including troubleshooting guides, FAQs, and knowledge base articles.
Help build self-service resources that empower customers and reduce ticket volume.
Contribute to internal knowledge sharing and support team best practices.
Process & Support Operations
Track and report key support metrics, including response time, resolution time, and customer satisfaction.
Identify workflow bottlenecks and propose improvements to support processes and tooling.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team.
Job Id: 21873
If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.
Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.