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17/04/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for someone who will be focused on the next-gen agent and can lead top-tier endpoint engineers to build the most efficient, flexible and modular endpoint protection agent. He will work closely with developers, security research and other product managers to ensure results derived from the best insights and optimal priorities.

In this position you will

Own the next-gen agent product roadmap and vision with deep collaboration with security product PMs, security research, support and field teams.
Manage the roadmap and planning while balancing short-term goals and long-term vision. Be skilled at maintaining a prioritized backlog and guiding the engineering teams in delivering value that truly distinguishes our EPP products in the market.
Be customer-focused, with empathy for customer experience. Think about end-to-end experience and customer workflows in product designs.
Enable customers, partners and GTM teams on increased security value delivered by the Research and Engineering teams
Design a measurable product with telemetry, usage analysis, NPR/NRR scores.
Requirements:
A Product Manager with over 5 years of experience building products for large enterprises.
Experience in security research, malware analysis, anti-viruses, Windows APIs, Mac ESF, Linux eBPF, detection engineering OR working in a security operation center (SOC) / Incident Response OR experience as a technical sales engineer in cyber security companies - a MUST.
Passion and High Motivation for building products in a startup mode, paving the way forward while learning what is the next pavement on the go.
Strong technical background. Experience in simplifying complex technical problems, and knowledge and understanding of how security operations work in enterprise environments.
Ability to cooperate and to work well with security research teams and to bring innovative thinking to bridge the gap between the depth of the technical solution, to the simplicity required for the day-to-day work of our users.
Experience in collaborating with UX design teams in product designs, ensuring designs meet the customer use cases, validating designs with internal domain experts, and customer users.
Curious to learn new domains, keep up with industry innovation and competitive trends
Understanding of organizational processes in endpoint software deployment, handling of security incidents and product integrations with other ecosystem products such as SIEM, Ticketing systems, SOAR and Incident Response etc.
This position is open to all candidates.
 
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17/04/2025
Location: Tel Aviv-Yafo
Job Type: Full Time and Temporary
In this role, you will be responsible for crafting intuitive and visually compelling user experiences that enhance our marketplace platform. You will collaborate closely with product managers, developers, and other designers to deliver high-quality solutions that drive engagement and business growth.

This position is temporary, a replacement for maternity leave.

What am I going to do?
Design user-centric experiences across Fiverrs web and mobile platforms.
Conduct research and usability testing to inform design decisions.
Create wireframes, prototypes, and high-fidelity UI designs.
Work closely with cross-functional teams to implement and refine product features.
Maintain and contribute to Fiverrs design system.
Ensure a seamless and accessible user experience aligned with business goals.
Requirements:
3+ years of experience in product design, UX/UI design, or a related field
Proficiency in Figma.
Strong portfolio showcasing UX and UI design skills.
Experience in working with design systems and component-based design.
Good English communication skills.
Ability to collaborate in a fast-paced environment and meet deadlines.
Familiarity with A/B testing, user research, and data-driven design decisions is a plus.
Advantages

Proficiency in AI tools.
BA/BS degree in Design.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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17/04/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking to hire a motivated and skilled technical product manager to join our Tel Aviv site.
In this role, you will have a direct impact on our product. As a technical product manager, you will be responsible for defining
new software features according to customers needs and desires, and eventually allowing customers to get the best out of our technology.
Responsibilities
Uncover customer needs and translate them into requirements and roadmap.
Ability to work well with internal teams, including sales, customer success, business development, marketing, product, system, and R&D.
Communicate the software release content and roadmap to the sales team and directly to customers.
Understand technical trends in the machine learning world and in the embedded devices world.
Requirements:
B.Sc. in Computer Science or Electrical Engineering
2+ years of experience as a product manager
5+ years of experience in hands-on software development
Hard-working, committed and self-reliant
Great interpersonal skills and a team-player
Fluent English
At least one of the following:
Familiarity with the machine-learning world
Familiarity with embedded devices and systems
Advantages
Familiarity with deep learning frameworks
Experience with system and software architecture
Experience with Python.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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Location: Tel Aviv-Yafo
Job Type: Full Time
A SaaS B2B solution that tackles one of the biggest challenges in financial departments: the overflowing amount of data that, up until now, was managed by tons of Excel sheets. We take this scattered and unstructured data and consolidate it into a single source of truth enabling finance professionals to follow it, manage it, and create the ever-needed order within the realm of finances.
If you are excited about improving the way people work with technology and innovation? If so, you've found the perfect opportunity!

seeking an experienced senior product manager that will take a pivotal role in our collaboration, data visualization, and analytics initiatives. We're searching for someone with approximately 5 years of experience in driving impactful solutions that cater to the unique needs of finance teams in small and medium-sized businesses.

If you are passionate about solving customers problems and excel at collaborating closely with talented teams to deliver meaningful solutions, then this role is the perfect fit for you! Join us in transforming how finance teams work and helping businesses thrive.

What You'll Do
Own features and product development through a full life cycle (e.g., ideation, design, implementation, launch).
Engage with customers and our customer success teams to identify and prioritize our customers' problems and needs, gather feedback to iterate on existing products, and identify opportunities to drive solutions that best solve these problems while advancing our business goals.
Dive into data and conduct market research to identify trends and understand the competitive landscape to inform product development decisions.
Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to drive successful product development and launches.
Create and maintain a comprehensive product roadmap, ensuring alignment with business stakeholders.
Create and maintain product documentation, including user guides and training materials.
Requirements:
5+ years of experience as a Product Manager demonstrating the ability to oversee the delivery of products from start to finish.
Proven experience working with SaaS B2B products and with complex systems.
Experience in balancing deep empathy for customer needs, frustrations, and aspirations with strong analytical skills and being able to make informed decisions.
Excellent communication skills ability to effectively engage with multidisciplinary teams and accommodate the diverse needs from various disciplines and teams.
Quick learner who can swiftly grasp new information, whether technical or business-related, and apply it effectively.
Possesses the ability not only to work but to thrive in a fast pacing and always changing environment.
Background in finance accounting or economics with Advanced skill level in excel - an Advantage.
Deep knowledge of data, analytics, and data analysis tools, such as: SQL, R or Python - An advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
17/04/2025
Location: Petah Tikva
Job Type: Full Time
We are here to build next big thing. We accelerate business growth by quickly developing & validating new product ideas in search of product-market fit. The potential impact is huge, we have a lot on our plate, and we could use some help around here.
seeking a hands on Software Team Lead to lead the development of Moderation, a new product being built in its Emerging Business group. Moderation will leverage visual media AI to perform brand-aligned moderation of images and videos. Were a small-sized, high-paced, and incredibly independent team. We take full end-to-end ownership of our product - from design and development to deployment and testing.
Responsibilities
Take a hands-on role in all development efforts, operating as both a leader and an individual contributor, like a Co-founder & CTO.
Co-lead the venture alongside its GM as a counterpart
Develop deep understanding of the target user personas needs, and passion for the underlying market problem, to build a product that would delight them
Leverage powerful platform to get a product to market as soon as possible, only developing what will move the needle
Constantly adjust focus to what is needed to make the product/venture successful
Requirements:
10+ years of development experience
3+ years of development manager experience
Proficient in Python and have experience with machine learning/LLM/Gen AI libraries and frameworks
Extensive experience serving large Enterprise customers - a strong advantage
Strong hands-on experience with cloud platforms, preferably AWS
Knowledge of image or video technologies is an advantage
Knowledge of cloud-based architectures and web technologies
Enthusiastic, humble, and user-centric
Eager to learn new things
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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17/04/2025
Location: Petah Tikva
Job Type: Full Time
looking for a Sr Director of Product Marketing to join our team to drive the success of our API-first Video product line. You will own and lead product marketing efforts for our analyst-recognized video offerings and are expected to bring innovative ideas and creative strategies to accelerate growth in the video space. You, as the expert, will collaborate with cross-functional teams to generate market awareness and revenue for our Video Platform and Video APIs. Come join us here.
Responsibilities:
Lead product marketing for the Video product line
Position as a clearly differentiated Video vendor to customers, prospects, analysts
Bring deep industry insights and subject expertise in the Video space to the product and marketing teams
Craft compelling product messaging and stories for key use cases, industries, personas, and market segments
Work with the corporate marketing, demand gen, CSM, and growth teams to drive awareness, campaigns, opportunities, and upsell/cross-sell for Video with prospects and current customers
Create value-based content and sales enablement in the form of presentations, web content, blogs, datasheets, brochures, customer case studies, demos, videos, and training materials
Launch new innovations to market with impactful storytelling and coordinate launch activities across teams
Advise product roadmap in close partnership with product management and product strategy teams
Represent at thought leadership, demand generation, and company events as a Video SME
Advise self-serve teams on strategies for positioning, messaging, and packaging/pricing to optimize Video PLG motion
Analyze the market and key competitors to articulate differentiators
Work with the PR and AR teams to brief media and analysts
Drive win/loss analysis for Video to understand why we win or lose.
Requirements:
12+ years of product marketing experience (can include product management experience)
5+ years experience in the video space preferred
Must have experience with SaaS
Excellent writing and presentation skills
Experience with multiple business buyer personas, including technical buyers
Proven creativity and messaging skills
Highly analytical, data-driven approach
Comfortable with both high-level strategy and hands-on work.
This position is open to all candidates.
 
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17/04/2025
Location: Petah Tikva
Job Type: Full Time
We are seeking a Product Operations Manager to play a key role in release management, product launches, and operational efficiency. This role will ensure product availability, process optimization, and KPI tracking, working cross-functionally with Product, Engineering, Marketing, and Customer Success teams. The ideal candidate will drive seamless product delivery, scale best practices, and enhance the product management lifecycle.
Key Responsibilities
Release Management & Product Availability
Develop and oversee release management processes to ensure timely, high-quality releases.
Monitor product readiness and ensure alignment between Product, R&D, Support and GTM teams.
Maintain release cadences , tracking milestones, dependencies, and risk factors.
Manage release rollout strategies , including deprecations for optimal product availability.
Partner with R&D to streamline deployment workflows, product maintenance and incident response guidelines.

Product Launch & Go-to-Market Readiness
Drive cross-functional product launch planning, ensuring clear responsibilities and execution timelines.
Develop together with Product Marketing scalable launch playbooks to standardize and optimize the GTM process.
Track and measure launch success through key metrics such as adoption, usage, and retention.
Ensure internal teams are enabled with product documentation, updates, release notes and other enablement principles
Partner with Customer Success to optimize post-launch support and user experience
Requirements:
Required Skills & Experience
At least 7 years in Product Operations, Release Management, Business Development or Product Lifecycle Management within a SaaS or technology-driven company.
Experience with feature or Product delivery, value driven decision making and coordinating product launches and releases.
Experience in agile development, release processes, and change management.
Proficiency in JIRA, Productboard, Confluence, or similar release tracking tools.
Data-driven mindset with experience in tracking and analyzing product performance metrics, overseeing execution strategy and tactical improvements
Comfortable contributing to engineering discussions around technology decisions and strategy related to a product pipeline
Excellent communication, collaboration, and stakeholder management skills.

Desired Skills
Experience working with API-first or developer-focused products.
Knowledge of SaaS business models, pricing strategies, and GTM execution.
Familiarity with customer adoption and retention analytics.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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17/04/2025
Location: Ramat Gan
Job Type: Full Time
Our FP&A team provides value-added services to the company management through financial modeling, budgeting, forecasting, and control. We constantly strive to improve our services via improved processes, systems, and value-added tools to reach real-time insight into the business and transparency of data and reports. You will have an opportunity to participate in the corporate FP&A, including reporting to our shareholders through periodic reporting to be discussed by our board of directors. You will also have an opportunity to impact how we build our financial systems and processes infrastructure, so be ready for future growth. What you'll do: Lead the resource budgeting process Own the reporting and budget control reports Actively control and approve decisions impacting the company expenses A focal point for cross-company departments Business partnership with the company's senior leadership team Managing, monitoring, and analyzing budget and other financial measurements of various business units Maintain an ongoing accurate expense forecast, and raise flags at risk of not meeting the budget Detailed budget control via an intimate understanding of the expenses Interface with HR in labor cost planning and control Conduct various analyses to support the decision-making process of senior management Design, automate, and optimize flexible FP&A processes and systems to meet the needs of a fast-growing company

Position Intro:
Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance industry. Our cutting-edge software empowers actuaries and data scientists within insurance companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the insurance landscape, Earnix is at the forefront of revolutionizing how insurers approach pricing and rating.
Requirements:
You'll do it using: 5+ years of experience as FP&A at a rapidly scaling organization Understanding of SaaS and relevant industry metrics Bachelor’s degree in Economics /Accounting/ Finance / Industrial engineering Experience with working with ERP systems - NetSuite experience is an advantage Experience with working with P2P Systems; BI tools Fluency in English and excellent verbal and written communication skills Deep understanding of business processes and data Highly organized, detail-oriented, and self-sufficient, with the ability to prioritize tasks effectively. You'll excel by: Very strong analytical capabilities Creative thinker, Fluent English, excellent verbal and written communication skills Highly organized and meticulous person A service-oriented team player Deep understanding of business processes and data Ability to prioritize and work under short delivery timelines A pleasant yet assertive business partner to the company management and budget owners Able to rule judgment in budget control decision-making Fast learner, autodidact
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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Location: Petah Tikva
Job Type: Full Time and Hybrid work
We are hiring a Product Manager to join our global PM team.
Join a dynamic and innovative product team at the forefront of cybersecurity, where you'll lead impactful growth initiatives and drive key revenue contributions. As a product manager, you'll have the unique opportunity to shape cutting-edge solutions, influence strategy, and directly contribute to the company's success in a fast-evolving indutry.
Reporting to: Director of product
Location: Petah Tikva, Israel (Hybrid)
Direct employment
Responsibilities:
Define the product vision and roadmap in owned domain
Serve as lead product expert for customers and field (sales, sales engineers)
Work closely with R&D scrum teams as Product Owner to define detailed requirements and ensure end-to-end high-quality deliveries on schedule
Work with customers as well as internal stakeholders to understand market needs and product requirements
Participate in customer facing activities and events
Train the sales force on roadmap and new product offerings
Develop and maintain sales tools, technical documentation, and support marketing collateral
Requirements:
5+ years of experience as a PM for a software B2B product
Proven ability to influence cross-functional teams without formal authority
Strong technical background (Major advantage- Experience in the security and the networking domains)
Experience with customer facing activities such as roadmap, discussions, requirements gathering, public speaking, etc.
Experience in prioritizing between strategic and tactical product requirements considering business impact
Relevant bachelors degree in computer sciences or engineering
Fast learner, independent, problem-solver, result oriented
Operating well under-pressure, multi-tasking
Strategic thinker
Experience in the security and the networking domains (advantage)
Excellent interpersonal skills
Team player, pleasant and with a high level of integrity
Excellent English written and verbal communication skills
Willingness to travel (approximately 10-15% of the time)
This position is open to all candidates.
 
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16/04/2025
Location: Herzliya
Job Type: Full Time and Hybrid work
We are seeking a dynamic and strategic Product Operations Manager to enhance cross-organizational communication and streamline processes between key units including Product, R&D, Sales, Marketing, and more. This role will also serve as an Agile Coach, guiding development teams to adopt and improve agile practices for more effective incremental and iterative development.
As an employee you will:
Serve as an Agile Coach, mentoring development teams to adopt best practices in agile methodologies such as Scrum, Kanban, and Lean.
Facilitate agile ceremonies including sprint planning, reviews, retrospectives, and daily stand-ups to promote continuous improvement.
Provide training and workshops on agile principles and practices to enhance team capabilities and performance.
Develop and implement cross-organizational processes to foster seamless communication and collaboration among Product, R&D, Sales, Marketing, and other departments.
Identify process gaps and inefficiencies; propose and execute strategic solutions to improve workflow and information sharing.
Act as a liaison between departments to ensure alignment of goals, priorities, and project timelines.
Requirements:
For that mission youll need:
Bachelors degree in Business, Technology, or related field; Masters degree preferred, Agile certifications (e.g., Certified Scrum Master (CSM), SAFe Agilist, ICP-ACC).
5 years of experience as an Agile Coach.
Proven experience in product operations, project management, or a similar role within a technology-driven environment.
Strong background & experience in agile methodologies with hands-on experience as an Agile Coach or Scrum Master.
Excellent communication, facilitation, and interpersonal skills to effectively collaborate across diverse teams.
Demonstrated ability to analyze complex processes and implement improvements.
Proficient in project management and agile tools (e.g., Jira, Confluence, Trello).
Strong problem-solving skills with a proactive and strategic mindset.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
16/04/2025
Location: Ra'anana
Job Type: Full Time
Directs and guides the activities of programs consisting of multiple and related projects performed by sub-units and/or staff, ensuring execution is in line with overall strategic goals. Typically manages people who lead and direct project teams. Develops, designs and executes project plans, schedules, budgets and deliverables. Identifies needed resources for projects, defines and assigns major project roles and exerts influence to ensure successful completion of projects. Monitors the program/project from initiation through delivery, interfacing with internal/external customers, and reports on and analyses progress and outcomes. Is responsible for ensuring compliance with and continuous improvement of relevant internal policies, procedures, and standards. Assigns and monitors work of project management staff, providing support and direction. Keeps abreast of developments in project management tools and processes (both internal and external). Supervises, selects, develops, coaches and evaluates personnel to ensure the efficient operation of the project/program
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities, generally at the customers or suppliers locations.
Indicate if this role is an office/field/onsite role.
Requirements:
Master or bachelor or equivalent level in a technical profession
10-15 years of relevant working experience, including all aspects of project development and execution, demonstrating record of project management success, both in results achieved and in use of professional methodology and 1-5 years of program management experience
Direct report responsibility Managing at least 4 (Senior) project/program leaders
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8140123
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15/04/2025
Location: Ra'anana
Job Type: Full Time
With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, revenue of $4.89 billion in fiscal 2023.

In one sentence
The Sourcing Manager is responsible for all business-related activities that performs with its suppliers that are under his / her responsibility in order to optimize costs and savings.

What will your job look like?
Lead and manage strategic negotiations to drive business objectives.
Manage large-scale deals, ensuring successful outcomes and alignment with company goals.
Collaborate with cross-functional teams to ensure alignment and execution of business strategies.
Develop and maintain relationships with contingent workforce partners to optimize resource allocation and project delivery.
Analyze market trends and provide insights to support decision-making processes.
Ensure compliance with company policies and industry regulations.
Requirements:
Minimum of 5 years of experience
Bachelors Degree (Mandatory)
Proven experience in strategic negotiation and contract management.
Experience working in the contingent workforce space is an advantage.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a multinational company environment.
Demonstrated ability to manage multiple projects and priorities simultaneously.
Preferred Qualifications:

Experience in the telecommunications or technology industry.
Familiarity with project management methodologies and tools.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8139584
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15/04/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a highly skilled and versatile Senior Product Manager to join our product team.
You will play a crucial role in managing our security products End to End.
Responsibilities:
Defined detailed product specifications, user stories, and acceptance criteria.
Collaborate with engineering and QA teams to ensure timely and successful product delivery.
Prioritize and manage the product backlog, balancing business priorities and technical constraints.
Manage and maintain all the product documentations
Work closely with stakeholders to define product vision, strategy, and roadmap based on market research, customer feedback, and industry trends.
Conduct competitive analysis and stay informed about market trends to identify opportunities for product innovation.
Monitor key performance indicators (KPIs) to measure product success and identify areas for optimization.
Stay abreast of emerging technologies and cybersecurity threats to inform product development decisions
Requirements:
Bachelor's degree in Computer Science, Engineering or a related field.
5-10 years of relevant work experience as product managers in the cybersecurity industry.
Strong technical background with a deep understanding of cybersecurity concepts and technologies.
working with API
Experience in technical specifications
English excellent writing skills a must
Strong problem-solving skills and ability to work both independently and as part of a team
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Experience building application on cloud and SaaS platforms
Technical background as a Developer/Security Researcher an advantage
Experience in IT systems/ network - big advantage
This position is open to all candidates.
 
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8139445
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14/04/2025
Location: Haifa
Job Type: Full Time
Required Product Manager
What to Expect - The Role:
Your job is to anticipate the products and features our traders want, and then help to deliver them - leveraging the latest innovations in technology to create the best user experience possible.
Our R&D Product Manager role combines 4 main areas:
Work with stakeholders (Regulation, Finance, Operations, Marketing, BizDev, and more) and gather requirements, create specifications, perform market analysis, generate roadmap and prioritization.
Work with an Agile-Scrum cross-functional team of talented individuals from multiple disciplines such as Backend, Mobile, Web, QE, Designers, UX specialists, and others to deliver the company roadmap, initiatives, and unplanned work.
Plan A\A\B experiments and KPIs, and have a deep understanding of your domain customer behavior both quantitative and qualitative.
Lead large company-wide initiatives.
All to deliver great products that drive value for our traders.
What Youll Do - Responsibilities
Gather requirements from different sources and stakeholders - understand existing and future use cases, discuss alternatives using supporting data, and evaluate pros, cons, and ROI.
Prioritize R&D efforts by contributing your insights to the Product Roadmap.
Take full responsibility and ownership of the product from inception to production.
Guide and work closely with the R&D team throughout the end-to-end development process.
Monitor KPIs and business success using various BI tools (Tableau, Heap).
Drive cross-department project management for effective execution.
Be the domain expert (SME), mastering customer needs and product capabilities.
Requirements:
Product manager with 5+ years of experience building consumer-facing products. (experience in B2C or Fintech company - an advantage)
Bachelors Degree in Computer Science, Software Engineering, or equivalent.
Passion for a superb user experience
Can-Do attitude.
This position is open to all candidates.
 
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8138769
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14/04/2025
Location: Herzliya
Job Type: Full Time
Power the Future with us! At (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 team has a dynamic and energetic environment; The team plays a major part in providing the first line support to customers. We provide quality and professional support, and deeply involved with variety departments and interfaces with other parties in the company. You will be the initial point of contact for customers and contractors regarding technical matters, providing support or escalations per need. You will respond to phone calls, emails and chats in a fast and service orientation manner, by explaining and resolving technical situations to non-technical individuals. By joining us, youll have the opportunity to troubleshoot and support various hardware & software configurations and run appropriate testing & diagnostics, provide our customers with a professional support and interface. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM )
* Provide Technical Support, troubleshooting and diagnosis of products (inverters, optimizers, monitoring portal etc.) By using vast knowledge product schematics, data stored in knowledge base and other sources of information
* Document all information and activities and upload it into the CRM
* Resolve technical issues using tools (according to permission level)
* Escalate unresolved cases to the relevant tiers
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers
* Participate in team meetings and collaboratively work with overseas colleagues to resolve customer complaints.
Requirements:
* Education: BA Science or Practical Engineer (הנדסאי - חשמל/אלקטרוניקה/מכונות/מכשור ובקרה)
* Experience with professional customer service in technical helpline or remote support (מרכז תמיכה טכניתgreenTxtBg!)- an advantage
* Experience with Photovoltaic systems- an advantage
* Excellent interpersonal skills and proven ability to build a rapport, maintain great working relationships with customers, peers and managers.
* Multitasker in a very fast-paced environment
* Self-motivated with the ability to take initiatives, resolve problems and lead tasks.
* Good understanding of Microsoft Office products and able to adapt to other computer systems quickly, utilize them efficiently while on the phone with a caller.
* A true Team player
* Willingness to work long hours when needed. recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.?is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
This position is open to all candidates.
 
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