Upright Technologies Ltd., an established start-up in the wellness and health fields and the global leader in wearable posture trainers is looking for a customer success agents to join our amazing and rapidly growing Customer Success team.
Providing technical support and solutions to our customers all around the world.
Engaging directly with our customers through our in-app chat, Facebook messages, and emails.
Taking part in meeting with our R&D department.
Customer success oriented - striving to improve the customer experience for the long run.
Reporting to all the departments in the company with customers insights and feedback.
Managing beta users projects.
Working on Customer Success projects to improve our product, service and app.
Working hours:
Morning (9.00-18.00)- 2 shifts, Evening (17.00-02.00)- 2 shifts, and weekend shift perfect for students!
Requirements:
At least 1 years experience as a Customer Success / Service agent.
Native level English (all communication is in English).
Tech-oriented.
High level of Customer service orientation.
A team player with excellent communication skills.
Creativity, thinking out of the box, ability to adjust to changes, working under pressure.