Required IT Support Specialist (Tier III)
We deliver AI-powered sales training to enterprise customers worldwide. As our IT Support Specialist, you will lead the company's IT function as a one-person team within DevOps, supporting employees across Israel, the US, and EMEA. Serving enterprise customers means enterprise-grade expectations land on a startup-sized function: the role spans day-to-day support through to strategic projects that keep the company secure, compliant, and productive.
Responsibilities:
Manage the Windows and macOS device fleet through Microsoft Intune, including hardware provisioning and office infrastructure (networking, meeting rooms)
Administer identity and access in Microsoft Entra ID, including Conditional Access, MFA, and SSO/SCIM
Operate security tooling, including Microsoft Defender, patch management, and email authentication (DMARC/DKIM), and lead the response to security incidents
Administer the company's SaaS and AI tools (Claude, Microsoft Copilot, Cursor, MCP integrations), covering provisioning, licensing, and approval
Manage employee access to cloud platforms and internal systems (GCP, Azure, GitHub, VPN)
Support ISO 27001, ISO 42001, and SOC 2 compliance, including audits, access reviews, and security awareness training
Own the onboarding and offboarding process, ensuring new hires are fully equipped before their first day
Manage the IT service desk (Jira Service Management) and maintain the IT knowledge base
Automate recurring tasks using Python, PowerShell, and the Microsoft Graph API
Manage IT vendors, licensing, and associated costs.
Requirements: Must have:
Ability to work independently as the organization's sole IT professional
A strong service orientation and a proactive approach to anticipating needs
Proven Tier 3 IT support experience; strong Tier 2 candidates who learn quickly are also encouraged to apply
Hands-on experience with Microsoft Entra ID, SSO, and managing Windows and macOS devices through Intune or a comparable MDM
Hands-on experience with security tooling and incident handling
Experience administering SaaS platforms
Scripting proficiency in Python or PowerShell
Regular use of AI tools, with sound judgment in governing their use across an organization
Experience supporting compliance or audit processes
Professional working proficiency in English
Preferred qualifications:
Experience in enterprise or regulated environments.
This position is open to all candidates.