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Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

We are looking for a Technical support to join our growing robotics startup. This role is hands-on and multidisciplinary, involving installation, maintenance, troubleshooting, and on-site support of complex robotic systems. The systems combine mechanics, hardware, electronics, and advanced software, and require strong system-level understanding. The position includes work at our companys facilities as well as international travel, primarily for system installations, demos, and field troubleshooting. As part of our rapidly growing, small, motivated, and multi-disciplinary team, this position is the first dedicated role in its domain, providing a unique opportunity to contribute to a new area within the company.

Responsibilities
Maintain, test, and troubleshoot robotic systems at the companys facilities.
Install, calibrate, and commission robotic systems at customer and partner sites abroad.
Lead on-site system setup and troubleshooting during demos and early deployments.
Diagnose and resolve hardware, mechanical, and software issues in the field
Perform hands-on replacement and repair of mechanical and electromechanical components.
Work closely with R&D teams (software, mechanical, electrical, algorithms) to deeply understand the system.
Gather knowledge from internal engineering teams and apply it independently in the field.
Provide technical feedback from the field to improve system robustness and usability.
Document issues, procedures, and best practices.

We are looking for a hands-on Mechanical Engineer to join our R&D team and contribute to the development of an advanced robotic platform for ophthalmic surgery.

The role involves designing, developing, and testing precision mechanisms and test systems as part of a complex, multidisciplinary medical device.

You will collaborate closely with engineers across multiple disciplines and take ownership throughout the development lifecycle-from initial concept and detailed design through prototyping, integration, testing, and transfer to production.

Responsibilities
Design and develop mechanisms, assemblies, and test rigs throughout the product development lifecycle-from concept generation and detailed design through prototyping, integration, verification, and transfer to production.
Design mechanical solutions incorporating motors, sensors, bearings, gears, and other precision components.
Develop and execute mechanical tests and experiments to evaluate design performance and verify engineering requirements.
Prepare and maintain engineering documentation, including drawings, calculations, test protocols, reports, and engineering change documentation.
Collaborate closely with systems, software, electronics, manufacturing, quality, and operations teams to develop multidisciplinary solutions.
Support hands-on prototype assembly, integration, troubleshooting, and testing.
Identify mechanical design challenges and develop practical, data-driven solutions.
Contribute to design reviews and the continuous improvement of products and development processes.

We are looking for a Senior Clinical Application Engineer to serve as the clinical face of our robotic surgical system in the field. The Senior Clinical Application Engineer trains, demonstrates, and supervises surgeons and operating-room staff performing robotic-assisted ophthalmic procedures, supports clinical sessions on site, and brings structured clinical insights back to the Product and R&D teams. The role involves frequent international travel to clinical and training sites.

Responsibilities
Train and certify surgeons, nurses, and OR staff on the use of the robotic system, from didactic and wet-lab/simulator training through supervised live procedures.
Provide on-site clinical and technical support during surgical procedures, including system setup, draping, intra-operative guidance, and troubleshooting.
Demonstrate the system to surgeons, clinical teams, and KOLs at clinical sites, training centers, and conferences.
Plan and execute site onboarding: readiness assessments, OR integration, team training plans, and sign-off criteria for independent use.
Develop and maintain training materials, curricula, and proficiency assessments in collaboration with Product/HFE, R&D, and Regulatory teams.
Collect, synthesize, and report structured clinical feedback and usability observations from the field to product teams.
Support clinical studies: case observation, protocol adherence support, and coordination with clinical/regulatory staff.
Document and report field events, complaints, and device observations per the company's quality system and regulatory requirements.
Build and maintain trusted relationships with surgeons, clinical staff, and site stakeholders.