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We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
our company provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.
What your essential role in the team will be:
Handling customer requests in a professional customer-oriented approach through our different support channels
Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
Working in a cross-functional environment along with other departments
Analyzing and listening to call logs, spotting common trends and underlying problems
Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
Configure Sip phones on Windows, Linux, and mobile OS
Set up new user accounts and profiles and deal with password issues
Diagnosing software faults or Communications errors.

As a Marketing Specialist at our company, you will play a crucial role in driving our digital marketing strategy. You will be responsible for managing PPC campaigns, optimizing email marketing efforts, and building marketing automations to help us scale effectively. If you're a mid-level marketer who thrives in data-driven environments and loves the challenge of improving performance through strategic execution, we want to hear from you!
Key Responsibilities:
PPC Campaigns: Develop, manage, and optimize paid search campaigns on Google Ads and other platforms to drive leads and sales.
Email Marketing: Create and execute targeted email campaigns, including nurturing sequences and promotional emails, ensuring high engagement and conversions.
Marketing Automations: Build and implement marketing automation workflows to optimize lead generation, customer nurturing, and sales enablement processes.
Data Analysis: Track, analyze, and report on campaign performance, providing insights and recommendations for continuous improvement.
Collaboration: Work closely with the sales and product teams to align marketing strategies with business goals.
A/B Testing: Conduct regular testing to identify areas for improvement and maximize the effectiveness of campaigns.

Were looking for a Product Manager to join our Product team in Tel Aviv
The Product Manager will be responsible for staying up to date on current usage trends, identifying gaps and opportunities to scale product adoption. Your focus will be leading and executing the UI/UX vision and reporting features/enhancements for our Supply Side Platform (SSP), while also driving backend data improvements that enable those UI experiences.
What Youll Do:
Partner with engineering to evaluate technical feasibility, understand front-end and backend constraints, and iterate toward solutions that balance usability and development effort.
Collaborate with Data teams on data structures, pipelines, and metrics to enable new reporting and UI capabilities.
Influence the broader product strategy based on insights, analysis, and user feedback while executing the established roadmap.
Drive continuous improvement across UI, workflows, and reporting tools to enhance usability and operational efficiency.
Facilitate communication between Tel Aviv engineering and U.S. business teams, ensuring expectations are aligned across time zones.
Serve as the primary point of contact for UI-related projects, owning decisions within your domain and partnering with other PMs on cross-functional initiatives.

We are hiring Senior and Staff ML Engineers that sit within Safety Systems / autonomy organisations, building critical behaviours for Level 2 to level 4 driving. It is highly product-focused: you will train and iterate on end-to-end driving models and get them shipped into the car on a fast timeline measured in months. The opportunity is to own the full loop from data and training through evaluation and on-road validation, with direct impact on high-priority commercial deliveries (including the Nissan MVP). You will join a small, high-ownership teams at the point of rapid growth, where execution and real-world outcomes matter.
Key responsibilities
Develop the AI driver model architecture and training algorithms to introduce and enhance the safety behaviors for L2/L3/L4
Own key parts of the training model lifecycle, including evaluation strategy, success metrics, and iteration planning.
Mine, bucket, and curate real-world and synthetic data to teach specific driving behaviours, and implement data schemes to support training.
Run and analyse on-road and offline experiments, translate results into clear next steps, and drive improvements through repeated training cycles.

we are looking for a DevOps Software Engineer.
As a DevOps Software Engineer , you won't just be maintaining systems; you'll be a key player in enabling the future of retail. Your work will directly impact how smoothly our stores operate worldwide. Imagine deploying software updates that instantly improve the shopping experience for thousands of customers. You'll be part of a collaborative team, working on challenging problems like:
Developing solutions that allow to efficiently and rapidly deploy to numerous stores globally. (We're constantly expanding!)
Ensuring our edge and cloud infrastructure is robust and reliable, handling the real-time data from our AI systems.
Troubleshooting complex issues across our distributed systems, working closely with software and operations teams.
Your contributions will directly support growth and success, and you'll have the opportunity to see your work make a tangible impact..
Our tech stack includes (but not limited to): Go, Python, Rust, Terraform, Ansible, Helm, GCP, Azure, Kubernetes, ArgoCD, Octopus Deploy, Github Actions.

We are looking for a talented and creative Backend Software Engineer to join us.
This is a fantastic opportunity to join our excellent team and grow with the company.
If youre dedicated, friendly, appreciate challenges, and looking for something beyond the ordinary - Then your place is with us!

we are looking for a Site Reliability Engineer.
Role Responsibilities:
Write high-quality infrastructure-as-code that automates the provisioning, deployment, scaling, and monitoring of infrastructure to ensure that it is reliable and performant
Write maintainable code for product functionality with a primary emphasis on operations, scale, resiliency, and monitoring
Work with other engineers to ensure that new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
Debug production issues, learn to mitigate them quickly, and find ways to prevent them
Maintain runbooks for manual tasks and replace those runbooks with automation whenever possible
Proactively track our capacity, quotas, and other performance limits to plan for growth
Participate in a 24x7 on-call rotation to handle product availability issues as well as urgent customer support escalations

Review and analyze system specifications and requirements to create and update comprehensive test case documentation (STD, STP).
Perform manual testing for special on-demand flows, ensuring thorough coverage and effectiveness..
Validate that new features are tested to meet acceptance criteria and align with quality standards.
Collaborate with a cross-functional R&D team using scrum methodology, contributing actively to continuous improvement initiatives
Read and analyze logs to identify issues, trends, and escalation points.
Provide reports on progress, testing outcomes, and quality metrics to stakeholders, ensuring transparency and communication throughout the testing process.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are looking for a Senior Backend Engineer to join our Analytics team based in Israel. This role reports to the Manager, Software Engineering. we curates and contextualizes data from hundreds of security and business tools to help companies understand and address their riskiest problems.
You will leverage our robust data platform and security modules to provide immediate benefits to customers while making the world a more secure place.
What youll do (Role Expectations):
Design, develop, and maintain scalable backend services within a cutting-edge microservices architecture using Scala and Java/Spring Boot
Optimize performance, cost, and reliability of services in production while ensuring efficient data management across stores like Snowflake, Trino, and Apache Iceberg
Drive innovation in semantic layers, query optimizations, and analytics capabilities to refine and expand our technology stack
Operate seamlessly across product, UX, and frontend teams to deliver high-scale features from inception to production
Mentor junior engineers and elevate the teams technical capabilities through high-accountability partnership

We are looking for a Senior Frontend Engineer to join our Analytics team. This is a hybrid role based in Israel, reporting to the Manager, Software Engineering.
Youll thrive on turning deep analytical challenges into elegant, simple user experiences by mastering our powerful semantic layer and customer use-cases. Our team creates the lens through which customers explore their data, empowering security experts with intuitive tools that transform complex information into clear, actionable insights.
What youll do (Role Expectations):
Architect and develop user interfaces for our Analytics platform using React and TypeScript
Build efficient, reusable, and scalable frontend features that leverage our semantic layer and data infrastructure
Lead technical design and development cycles from concept through to production
Partner closely with UX designers, product managers, and other engineers to bridge the gap between technical power and user experience
Drive the evolution of our frontend stack by researching and applying new technologies and best practices

We are looking for a Fullstack Team Leader who can rally a team behind a vision, build it efficiently, and have the foresight to help the company scale through software. This position is meant for those who want to be in the thick of things and make impactful decisions.
You will be building and maintaining our most sensitive systems and platforms that enable and empower our companys growth. Our system supports millions of requests per second and should be built to scale and high performance. In our data-driven environment, your team's planning and implementation has a crucial role in our ability to support our clients.
we are a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our clients expectations while still having fun.
Responsibilities:
Design, code, and manage large scale, highly available, real-time (low latency) services using cutting edge technologies (Node.js, React, Redis, Kubernetes, etc. over AWS).
Lead and mentor a team of around 4 members, abroad, and performing code reviews to other team members.
Work with stakeholders including the Executive, Product, Data, and Design teams to craft the most optimal solutions for our problems.
Design and develop APIs or integrate with 3rd party APIs.
Manage a time-efficient sprint plan. Plan, groom and manage the present sprint and the upcoming ones with Product.
Understand and implement security and data protection needs, and assist in-house teams and supply creative solutions for various problems.

We are seeking a Senior Data Engineer to join our R&D organization as part of a backend-oriented team, responsible for building and scaling the core data infrastructure.
In this role, you will design and develop data pipelines that stream and process data directly from production systems. You will play a key role in shaping our data platform, building robust, scalable infrastructure and pipelines using modern technologies, and working hands-on with both new components and existing systems.
Responsibilities
Collaborate as a strong team player within a dynamic, cross-functional environment
Design, develop, and maintain scalable data models, Lakehouse architectures, pipelines, and ETL processes
Enhance data workflows to support efficient real-time and batch processing
Work closely with cross-functional teams to understand data requirements and deliver impactful solutions
Stay up to date with the latest data engineering technologies and best practices, continuously improving our data platform.

We are looking for an ML Engineer / MLOps Tech Lead to promote machine learning engineering excellence. Someone who is passionate about building scalable, high-quality data products and processes, while ensuring production systems maintain strong real-time performance observability.
You will focus on designing and maintaining the core infrastructure that empowers the Machine Learning Engineers working within Data Science product teams. Youll collaborate closely with stakeholders across data science, product, and engineering, playing a pivotal role in driving the business by architecting and enabling the infrastructure for machine learning model development, serving, and lifecycle management-the foundation of our product.
Responsibilities:
Collaborate with product, data science, and engineering teams to solve complex problems, identify trends, and create opportunities through robust ML infrastructure.
End-to-end ML delivery - enabling model performance development, training, validation, testing, and version control.
Build and support monitoring and observability tools - dashboards, alerts, and performance tracking of models in production.
Lead architecture projects such as: Feature Store, Vector / Graph Databases.
Data wrangling - supporting and enabling data requirements for research, training, validation, and testing.
Drive engineering best practices including code and model versioning, CI/CD pipelines, rollout strategies, and disaster recovery procedures.

we are on a mission to bring identity security everywhere - to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that werent possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, we are uniquely positioned to lead the fast-growing identity security category.
Joining our company means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
As a DevOps Engineer, youll design and implement a full CI/CD solution on AWS and Azure with Kubernetes, while supporting and scaling our cloud infrastructure using Infrastructure as Code.
Responsibilities
Design and implement robust, scalable, and highly available cloud solutions to ensure seamless service delivery and support rapid business growth
Focus on cross-service integrations and components within the SaaS stack, adhering to DevOps best practices
Develop, enhance, and maintain CI/CD pipelines using a GitOps-driven approach, ensuring efficient and secure deployment workflows
Streamline processes through automation, focusing on scalability, security, metric collection, and enhanced visibility across environments
Partner with developers to optimize service reliability, performance, failover strategies, and scalability
Work as part of an innovative and high-performing team, leveraging modern tools and technologies.