we are looking for a Knowledge Base Writer.
In your day-to-day, you will:
Work closely with Riversides Product Team to learn about new features and create supporting content, including writing and updating feature overview pages, how-to articles, as well as producing the accompanying FAQs, images, graphics, GIFs, tables, and charts.
Design the Help Center and maintain its organization and layout.
Work alongside the Support Team and Customer Success Team to understand gaps in user knowledge and areas of product confusion to define content that is needed.
Serve as the knowledge expert internally at the company, especially to our Go to Market team, answering product related questions on our internal channels.
Use tools like Figma, Zendesk, Canva, and Jira.
Requirements: Native English speaker - A must.
2 years of experience in a writing / enablement / Support role in a Saas company.
Strong writing skills, with the ability to write for all audiences, including highly technical users and new users.
Ability to grasp complex technical concepts quickly and translate them into clear and concise documentation.
Inquisitive, with the drive to obtain information independently through research and experimentation.
Ability to work in a fast-paced and dynamic environment.
Knowledge of audio/video concepts and podcasting industry - a plus.
This position is open to all candidates.