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This Product Designer enjoys solving complex problems and wants meaningful ownership. Youll design experiences across our web and mobile products, working closely with product managers, engineers, and our CEO.
Your access to leadership is part of the work. The CEO will look to you for design recommendations, ask questions, and challenge your thinking. Youll need to explain your choices, raise concerns, and suggest a better approach when you see one.
You dont need every answer or years of executive-facing experience. You do need curiosity, sound reasoning, and the willingness to contribute your own perspective-even when the person across the table is the CEO.
Please include your portfolio with your application. Were interested in how you think as well as what you design.
Why this role is exciting
Direct influence: Discuss problems and design decisions with the people shaping the product, including our CEO.
Meaningful ownership: Take individual projects from an initial problem through exploration, design, and implementation.
Interesting complexity: Make technical workflows easier to understand across cameras, locations, filters, onboarding, and other connected parts of the platform.
Visible impact: Work on improvements that change how customers use the product. For example, our bulk camera onboarding flow helped users add multiple cameras in one process.
Room to grow: Learn through close collaboration with Product and Engineering, with support from the CTO on technical questions and broader work processes.
Freedom to explore: Experiment with different approaches, workflows, and AI tools to improve your work.
What youll do
Turn high-level product requests into clear problems, asking questions before jumping into solutions.
Create user flows, wireframes, prototypes, and polished interfaces for web and mobile.
Consider how a change affects the wider product, including related workflows, navigation, and existing patterns.
Gather insight from product managers, engineers, Solutions Engineers, and other colleagues close to customer needs.
Present your recommendations to teammates and leadership, explaining your reasoning and the trade-offs.
Constructively challenge assumptions-including leaderships-when you see a usability issue or a stronger alternative. Bring examples, evidence, or a proposed solution.
Test and refine designs using feedback, usability testing, and product insights.
Collaborate with engineers through handoff and implementation to help ensure the experience works as intended.
Contribute to our design system and maintain consistency across the product.
Balance thoughtful design with timely delivery as priorities evolve.

Own the competitor map. Maintain a live picture of every player that matters across our markets - positioning, pricing, categories, clinical model, fulfillment, and the moves that signal what is coming. Including the competitors we have not noticed yet.
Experience the market first-hand. This is not a desk-only job. You will work through competitor customer journeys yourself - the sign-up flow, the pricing pages, the emails and notifications that follow, the packaging and post-purchase experience - and document what you find. All of it within publicly available channels and the boundaries we set with our legal team.
Track the money. Quarterly and annual reports for public competitors, market intelligence platforms for private ones - traffic, revenue estimates, funding, acquisitions, and where the spend is moving.
Judge whether it worked. When a competitor launches something, find the evidence of whether it succeeded before recommending we follow. Learning from other peoples experiments, including their failures, is the whole point.
Lead our social listening. Take ownership of the platform and turn patient sentiment, category demand signals and competitor chatter into a standing input for marketing, product and category decisions.
Run the request board. Teams across the company raise research requests on a shared Jira board - CRM wants a breakdown of a competitors email flows, the Studio wants to know which ads are running, a category manager wants their subscription model taken apart. You scope each one, agree a deadline, and work to a roadmap prioritized with Business Development.
Brief the business. A regular news and industry brief, monthly deep dives, quarterly financial reviews, and fast answers when leadership needs one. Your work reaches the management team.
Sit in the room. When we open a new category or a new market, you are in the kickoff and the build meetings that follow - with the evidence, while the decisions are actually being made.

As a high-volume business, processing significant traffic and transaction volume, we are looking for a highly creative and detail-oriented Product Designer with 4+ years of experience to join our team. The ideal candidate will design intuitive, scalable, and user-centered digital experiences that solve real problems and drive measurable business outcomes across web and mobile platforms.

Responsibilities
UX Research & Strategy:

Conduct user research, competitor analysis, and usability testing to uncover user needs and pain points.
Translate insights into clear user flows, wireframes, and prototypes.
Define and document user personas, journey maps, and behavioral data insights.


Interface Design:

Design high-fidelity user interfaces for responsive web and mobile applications with attention to detail and consistency.
Ensure accessibility, usability, and performance across all platforms.
Develop and maintain scalable design systems and component libraries.


Collaboration & Execution:

Collaborate closely with product managers, developers, and QA to ensure designs are implemented with precision.
Participate in Agile processes, including planning, reviews, and retrospectives.
Validate design decisions with data and iterate based on feedback from real users