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Do you excel at turning intricate hardware-based solutions into precise, engaging content? Join us as a Hardware Technical Communicator & Project Manager. You will lead the creation of secure, high-impact documentation for our appliance portfolio, guide cross-functional teams, and drive each project from concept to on-time delivery. Your work will strengthen the knowledge that powers our customers success and protect their critical infrastructure.
Start a rewarding journey where the organization values your mastery of technical writing and project leadership, and where you shape the future of hardware documentation.
Key Responsibilities
Hardware Authority Create, update, and own end-to-end documentation for complex hardware and appliance products. Explain architecture, installation, maintenance, and troubleshooting with crystal-clear language and visuals.
Visual Excellence Produce and refine drawings, block diagrams, and exploded views that clarify each concept at a glance. Verify accuracy with engineering to ensure visual truth.
Cross-Team Leadership Coordinate engineers, product managers, and support teams. Align goals, remove roadblocks, and secure approvals while upholding scope, schedule, and quality.
Project Management Build and track detailed project plans. Define milestones, manage risk, set priorities, and report status to stakeholders. Deliver every document package on schedule and within budget.
Process Improvement Audit existing workflows, propose measurable enhancements, and implement best practices that raise consistency, reduce cycle time, and boost re-use across product lines.
Clear Communication Translate complex hardware and cloud-adjacent concepts into concise content for administrators, field engineers, and customers worldwide.

Why Join Us?
We are seeking a highly skilled Technical Project Manager with a strong background in software development and hardware engineering to join our Firewall Core Group. The ideal candidate will have experience managing complex, cross-functional projects that span both hardware and software domains, with a focus on delivering new products and releases for our company's Security Gateways.
Key Responsibilities
Lead cross-functional hardware/software projects, managing new product development and releases for our company's Security Gateways.
Oversee the entire project lifecycle, from planning to execution and delivery.
Manage board design, hardware development, and prototype builds (EVT, DVT, PVT) with contract manufacturers.
Coordinate multiple interfaces, including R&D, QA, PMO, and Product Management.
Drive software release processes, infrastructure changes, and quality improvements.
Ensure smooth project execution by maintaining schedules, mitigating risks, and managing external vendors.

the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, supports every worker type in 100+ countrieshelping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinators top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentumbacked by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five yearsyou'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Get Ready To:
Collaborate in a Cross-Functional Team: Work closely with Frontend Engineers, Product Teams, Designers, and QA professionals to create seamless experiences.
Participate in Product Planning: From discovery to deployment, we value your input throughout all stages of the Software Development Lifecycle
Develop and Enhance Features: Collaborate to develop robust new features, APIs, and continuously improve our industry-leading products. Help find and fix bugs
Provide an Exceptional, Customer-Centric Experience: Ensure top-tier products and services through quality engineering and attentive, customer-focused development.

Were looking for a highly organized and motivated technical content writer to join our Support team.
With your finger always on the pulse, youll quickly become an expert on all of our features. Your days will be spent learning about new features, collaborating with team members, and writing, writing, writing!
To succeed in this job, you must be inquisitive, a go-getter, and love to help people.
Only applicants with a writing portfolio will be considered
Responsibilities
Work with Product Managers, QA Engineers, and the Localization team to research, write, and publish new Support articles
Use a variety of tools to improve and update current Support articles
Collaborate with team leads to create internal Support material, including editing Support processes, writing auto-responses, and developing training materials
Show initiative and find ways to improve current processes.