As a CXM, You will be instrumental in driving customer satisfaction and success. You will be responsible for:
Implementing cutting-edge technological solutions to meet the evolving needs of our customers.
Troubleshooting technical issues and deep knowledge in our products to provide professional support for our teams.
Analyzing performance data and trends to inform strategic decision-making.
Collaborating with cross-functional teams.
Requirements: Minimum 3 years experience in CX/CS or T1/2 Support roles.
Technical proficiency in communications, complex systems, or cyber security
Strong understanding of customer service principles and processes
Analytics skills to identify trends and opportunities for improvement.
Experience with CRM systems and project management - Advantage
Military experience in a technical unit - Advantage
Bachelor`s degree in Computer Science, business management, or a related field - Advantage
Valid drivers license.
This position is open to all candidates.