לוח משרות דרושים מנתח/ת מערכות CRM משרה מלאה

As a Dynamics Dynamics 365 CRM Systems Analyst, You'll analyze requirements, identify needs and gaps, and manage work interfaces. You'll work in a multi stakeholders environment.
You will take part in a newly formed MS dynamics team, aimed for providing a full E2E solution for the Customer Care service organization at our company.
In your day-to-day, you will:
Meet with customers and stakeholders to gather requirements
Analyze requirements and identify gaps in multi-process and complex domain
Write high-level and detailed specification documents for Dynamics 365
Implement Dynamics 365 customization, upgrades, data migrations, and interfaces
At our company, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at our company and special requests are handled thoughtfully at the team level.

The Sales and service business operations team is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.
This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions
Responsibilities
What will you be doing:
Be responsible for the design, maintenance, administration, and support of our CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
Identify and resolve system failures to meet business needs, by leading revisions to business processes.
Support users in their day-to-day tasks.
Manage and expand relationships with internal and outsourced development partners on engineering design and development.
Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.