You are
A people person with a strong sense of empathy for your customers. You protect the integrity of the process and ensure that changes are managed appropriately. You can read situations, understand team dynamics, and take initiative to address needs. You are tech-savvy with a developers mindset, business-oriented, and committed to ensuring a positive customer experience. You have a sales-oriented attitude where the customer is the most important part of the process.
You will
Support our enterprise-level clients and internal departments with technical onboarding and integration to our systems
Provide continuous Technical Support, including troubleshooting, investigating error messages, solving coding issues, and addressing errors related to system updates
Collaborate closely with internal departments, including Development, IT, Implementations, Operations,
Requirements: You have
3+ year experience in a customer-facing support role (e.g., Customer Support, Technical Support ) - Must
2+ years' experience in a managerial role - Must
Native level proficiency in both Hebrew and English - Must
Some coding experience (e.g., C #, Python, JAVA ) or a background in development - Must
Working knowledge of API integrations (REST API) - Must
Database experience with SQL queries and reading log files - Must
Ability to diagnose and recognize when a process needs to be established or updated
Strong technical troubleshooting and problem-solving skills
Ability to work at least 3 days a week US hour (15:00/16:00-24:00)
Excellent English communication skills, both verbal and written, to work hand-in-hand and communicate with teams in the US
A plus if you have
Experience in the banking or fintech field
Entrepreneurial background owning or running a business
This position is open to all candidates.
