לוח משרות דרושים Professional Services משרה מלאה, לחיפוש זה נמצאו 16 משרות

Who We're Looking For - The Dream Maker We’re looking for a hands-on Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers. This highly customer-facing role combines implementation project management, customer consulting, operational excellence, and technical problem-solving. You’ll guide customers from contract signature through successful activation, ensuring they overcome blockers, complete their implementation, and realize value quickly and confidently. You’ll lead Enterprise onboarding engagements, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. This is a role for someone who can manage complex customer projects while also improving the systems, processes, and playbooks behind them. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. What You’ll Own
* Lead onboarding and implementation projects for Enterprise customers from contract signature through activation and first value.
* Serve as the primary customer point of contact throughout the implementation journey.
* Build and manage onboarding plans, timelines, milestones, risks, dependencies, and stakeholder communication.
* Lead customer meetings with both operational and executive stakeholders, creating clarity, accountability, and momentum.
* Support complex SMB implementations that require additional guidance or technical assistance.
* Act as an escalation point for onboarding challenges, identifying root causes and coordinating the right teams to remove blockers.
* Proactively monitor progress across active onboarding accounts and drive customers toward completion and activation milestones.
* Reduce onboarding drop-off and improve completion rates, implementation timelines, and time to value.
* Continuously improve onboarding workflows, playbooks, documentation, and customer communications.
* Identify opportunities to automate manual work, increase operational efficiency, and improve visibility into onboarding status and risks.
* Partner closely with Customer Success, Sales, Product, Engineering, and Support to deliver a seamless customer experience.
* Surface recurring implementation challenges and customer friction to internal stakeholders, helping shape product and process improvements.
* Develop expertise across Chargeflow’s payment ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Help customers understand dispute-management best practices based on their business model, payment setup, and merchant vertical.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.


Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

We are looking for a highly technical and execution-oriented Senior Solutions & Integrations Engineer to lead product evaluations, system onboarding, integrations, automation, and operational enablement across our technology environment.

This role combines hands-on engineering, technical product evaluation, integration development, and operational execution. The ideal candidate is comfortable working across SaaS platforms, APIs, automation workflows, and enterprise operational processes.

You will play a key role in evaluating new products, onboarding enterprise systems, building integrations, automating workflows, implementing monitoring and alerting capabilities, and extending platform functionality where native capabilities are missing.

This is a highly cross-functional role working closely with Security, IT, Infrastructure, Engineering, and Operations teams.

Responsibilities
Product Evaluation & POCs

Lead technical proof-of-concept (POC) activities for new products and platforms
Evaluate architecture, scalability, operational fit, and integration capabilities
Produce structured technical evaluations and recommendations
Work directly with vendors during technical validation and onboarding phases
Identify risks, limitations, and operational considerations
Platform Onboarding & Integrations

Lead onboarding and implementation of new SaaS and enterprise systems
Design and implement integrations between platforms using APIs, webhooks, and automation tools
Configure authentication integrations including SSO and OAuth
Coordinate rollout activities with stakeholders and vendors
API Development & Automation

Develop lightweight APIs, scripts, and automation workflows to close functional gaps in third-party products
Build simple integration layers between internal and external systems
Improve process automation and operational efficiency
Monitoring & Alerting

Build alerting, monitoring, and observability integrations across operational systems
Integrate systems with logging, monitoring, and incident management platforms
Support operational visibility and reliability monitoring
Operational Process Ownership

Define and maintain operational processes for newly onboarded platforms
Create technical documentation, onboarding procedures, and operational runbooks
Ensure operational handoff and support readiness
Drive continuous improvement and automation initiatives
Cross-Functional Collaboration

Work closely with Security, IT, Infrastructure, Engineering, and Operations teams
Translate business and operational requirements into technical solutions
Coordinate with vendors and external partners
Provide technical guidance during implementation and adoption activities

We are looking for a Senior VoIP System Architect to join our Defense Solutions System Engineering team, working on large-scale, complex and mission-critical communication systems.

In this role, you will lead the design and integration of advanced VoIP solutions in highly secured environments, working closely with customers and cross-functional teams across the full project lifecycle.

Key Responsibilities
Lead end-to-end technical ownership of projects, working directly with internal and external stakeholders
Design and integrate our VoIP solutions with customer environments and 3rd-party systems
Define system requirements based on customer needs and translate them into R&D deliverables
Oversee solution design, integration, acceptance testing (ATP), and deployment into customer networks
Support troubleshooting of complex, multidisciplinary systems together with Professional Services teams
Collaborating with cross-functional teams throughout the project lifecycle
Analyze system performance and recommend improvements
Stay up to date with our solutions to support future expansions and upsell opportunities

We are seeking a Professional Services Engineer to join our team.
Description:
An Availability Guard Solution Specialist responsible for providing post-sales services such as deployment, integration, training and consulting.
Assist customers to design and deploy the Availability Guard software in UAT and Production enterprise environments.
Assist customers with review and prioritization of IT misconfigurations detected by Availability Guard , and with generating custom reports.
Provide technical assistance to partners and customers.
Work with large enterprise companies worldwide.