לוח משרות דרושים Professional Services משרה מלאה

we empower organizations to run in the cloud by aligning operations and security around access management.
Our platform provides companies with Just-In-Time and Just Enough access across their hybrid environments, reducing the access risk while improving productivity. has offices in New York and Tel Aviv and supports dozens of customers across the US and the world including large Fortune 500 companies, and was honored in Gartner's Magic Quadrant for Privileged Access Management.

What are we looking for?
We are seeking a skilled Professional Services Engineer, who will serve as a technical expert and trusted advisor for customers throughout the post-sale journey.As a Professional Services Engineer, you will own the technical execution of complex deployments, integrations, and custom solutions, partnering closely with Customer Success, Sales Engineering, and Product teams.

Responsibilities:
Lead and deliver end-to-end implementations of for enterprise customers.
Design and configure integrations with cloud platforms (AWS, Azure, GCP), identity providers (Okta, Entra ID), and infrastructure tools (Terraform, Kubernetes).
Ability to build solutions and understand technical problems
Translate business requirements into scalable technical solutions.
Serve as a technical liaison between the customer, support, and R&D teams.
Develop and document deployment plans, best practices, and reusable templates.
Troubleshoot complex issues and provide hands-on technical support during deployments.
Contribute to customer-facing enablement resources and knowledge base content.

Required Professional services- Israel Region
Requirements
As a Pre-sale Engineer, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. In addition, you will be responsible for delivering a pristine first experience through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, software installation, cluster re-location. expansions, and the occasional break-fix request for Israeli customers.
Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable our partners, as well as Customer Support.
Key Responsibilities:
Install, configure, test, and troubleshoot the Data solution in customer environments, ensuring it is fully operational and meets performance standards.
Collaborate with internal teams to provide input on product development and process improvement.
Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
Stay current and knowledgeable of the latest software releases.

Consulting large customers in product integration and design
Implementing, migrating, upgrading and optimizing high-end products in complex network environments
Developing Methods of procedures and low level designs to meet customers criteria
Developing test plans and testing new features and products before deploying them in production
Troubleshooting products when necessary
Assisting in customer production cutovers outside of office hours
Providing product training and workshops to customers
Working in collaboration with sales, R&D, TAC and other teams to ensure customer satisfaction

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power
. As a Technical Architect, your responsibility will be to advise and establish infrastructuredeployment, integration, and solution deliveryin several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success .
* Working Days - Monday to Friday
What you'll own:
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of .
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

We are seeking a Professional Services Engineer to join our team.

Description:
An AvailabilityGuard Solution Specialist responsible for providing post-sales services such as deployment, integration, training and consulting.
Assist customers to design and deploy the AvailabilityGuard software in UAT and Production enterprise environments.
Assist customers with review and prioritization of IT misconfigurations detected by AvailabilityGuard, and with generating custom reports.
Provide technical assistance to partners and customers.
Work with large enterprise companies worldwide.

We are seeking a skilled and professional Service center Manager to join our team at a leading FinTech company.

Job Description:
As a Professional Service Center Manager, you will be responsible for managing our team of experts who provide comprehensive and professional services in the areas of taxation, labor laws, and pensions. Your role will include planning and daily management of center operations, including setting customer service goals, managing work processes, producing performance reports, developing and implementing processes to improve and optimize customer experience, employee development, and more.

Areas of Responsibility:
Managing professional expert Centers including ongoing training, performance management, and professional development.
Identifying client needs and optimizing problem resolution.
Establishing and monitoring customer service metrics (SLAs).
Building and monitoring performance indicators (KPIs).
Continuously refining work processes.
Implementing new procedures and work processes.
Collaborating with other departments within the organization